15 October 2026
Flight cancelled or delayed? Here’s what airlines offer as compensation
We look at airlines' policies and your consumer rights when things go awry.
On holidays
Advice and guides to help you plan a smooth holiday – from flights and luggage to car hire, cruises and travel-health tips.
Latest
8 October 2026
Can you get your money back from travel booking sites or travel agents?
Travel agent and booking site fees, deposits, credits and refunds – we give you the lowdown on your rights.
29 September 2026
5 things you should do before travelling (and once you arrive) to protect yourself from scams
Here’s how to avoid falling for fraud on an overseas holiday.
14 September 2026
Car and scooter hire scams: How to avoid costly traps on holiday
Here’s what to look out for when hiring a vehicle overseas.
Ratings and reviews
Latest
4 August 2026
The visa and arrival card scams affecting Australian travellers
20 May 2026
How to get started with camping on a budget
8 April 2026
Half of airline passengers still experiencing delays and cancellations
6 March 2026
Travel scams to avoid this Easter
19 January 2026
Flight Centre adding pricey extras without customer consent
8 December 2025
Is car hire insurance worth it?
10 September 2025
Proposed airline passenger rights missing key protections
23 July 2025
Is expensive carry-on luggage worth it?
20 March 2025
‘No compassion’: Viking Cruises refuses refund after cancer recurrence
11 March 2025
Proposed aviation customer rights charter not strong enough
6 November 2024
Is Qantas greenwashing us with its carbon claims?
15 October 2024
5 things that can ruin your summer holiday and how to avoid them
9 October 2024
Qantas ordered to pay $100 million in fines for cancelled flights
29 August 2024
The tricky tour tactics Flight Centre uses to make you book
26 August 2024
Mistreated Australian airline customers finally get some rights
1 July 2024
Complaining on social media? Watch out for these scam accounts
16 May 2024
Bonza airline collapse: Will customers get their money back?
19 December 2023
Chances your flight will leave on time these holidays? About 50/50
14 November 2023
What you need to know about driving overseas
17 October 2023