We test the speed of connection in homes around Australia and ask you to rate your satisfaction with your NBN provider, then wrap it up for you to answer an important question: which NBN provider should you go with?
Why we've partnered with WhistleOut
We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'compare plans' links in the above table will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.
We partner with HonestyBox to collect the speed data from our wonderful volunteers (more than a thousand and growing). We'll be updating these numbers every six months on this page.
Our satisfaction data is collected every few years in a survey of a couple of thousand people and published in our Internet service provider satisfaction survey from 2019.
We combine speed scores with satisfaction scores, weight them equally and deliver an overall score that's a good guide towards selecting a good NBN provider.
Smaller ISPs tend not to have as many subscribers so it's more difficult to find enough volunteers to measure speed, or enough survey respondents to get meaningful satisfaction results. For statistical accuracy, we've had to exclude some results where there hasn't been enough data collected to provide a fair representation.
If you're interested in your particular plan, you can check out our broadband provider review where we have results for more providers (such as Aussie Broadband, SkyMesh, Dodo and Internode) on a monthly basis, though they won't have satisfaction scores. You can see the scores for the period July 2018 to June 2019 below in the Infogram.
And within our Best ISP satisfaction you can see some of these satisfaction results, though they may not have speed scores. You can see these wrapped up in the below infogram. These are not explicitly NBN, but combine all ISP connections.