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Australia’s best NBN provider

We've calculated Australia's top NBN provider for performance and customer satisfaction.

ISP iiNet and TPG combined
CHOICE staff
CHOICE staff
Last updated: 29 September 2020
CH Best Brand generic
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Which NBN provider should you go with? We tested the speed of connection in homes around Australia and asked you to rate your satisfaction with your NBN provider. This feedback, and our test results, are used to determine the best NBN provider of 2020. 

Best NBN provider: iiNet and TPG

For the second year running, iiNet and TPG tied for best NBN provider. iiNet was stronger in speed, while TPG had a higher customer satisfaction score.

The Best Brand recommendation is given to companies with a clear lead over their competitors during the test period.

To find which specific models we recommend, click on the 'Recommended' box in the filters section of our broadband internet provider reviews.

How is the Best Brand NBN calculated?

NBN speed score

We partnered with HonestyBox to collect the speed data from our wonderful volunteers (more than a thousand).

Each month we measured connection speeds and found the average score for each provider compared to its speed tier's maximum potential for both downloads and uploads – such as plans with download potentials of 25 megabits per second (Mbps), 50Mbps and 100Mbps.

We show this score as a percentage of how close the average speeds came to their potential.

NBN satisfaction score

Our satisfaction data is collected every few years in a survey of a couple of thousand people and was most recently published in our internet service provider satisfaction survey.

Overall best provider score

We combined speed scores with satisfaction scores, weighed them equally and delivered an overall score to help you choose the best NBN provider.

Why don't you cover my NBN provider?

Smaller ISPs tend not to have as many subscribers, so it's more difficult to find enough volunteers to measure speed or enough survey respondents to get meaningful satisfaction results. For statistical accuracy, we've had to exclude some results where there hasn't been enough data collected to provide a fair representation. 

If you're interested in a particular plan, you can check out our broadband internet provider review where we have results from more providers (such as Aussie Broadband, SkyMesh, Dodo and Internode), though they won't have satisfaction scores. 

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.