Australia’s best NBN provider

When choosing an internet service provider (ISP) you want to make sure the company you go with can deliver on the speeds they promise and give you a connection you can rely on.

To determine the best, we reviewed the speed of connection in homes around Australia using real-world data and asked people to rate their satisfaction with their NBN provider.

On this page:

• Fastest NBN provider: Superloop
• Most satisfied NBN customers: Aussie Broadband
• NBN speed data vs perception
• How we get our results

Best NBN brands for 2026: Aussie Broadband and Superloop

For the sixth year in a row, Aussie Broadband has won the title of Best Brand NBN provider. But it’s not alone, with Superloop sharing the title for the first time. Both brands scored 85%.

Aussie Broadband is still the only provider in our survey to earn very good results for overall customer satisfaction and satisfaction with NBN speeds.

Dodo, iPrimus, Telstra and TPG are the equal second-best providers at 84%, followed by iiNet, and Optus which share third place for Best Brand. These providers each earned 83%.

To find out which specific services we recommend, click on the ‘Recommended’ box in the filters section of our broadband internet provider reviews.

Fastest NBN provider: Superloop

Superloop has the fastest NBN speeds of the ISPs in our survey with a total speed score of 97% each. Both earned perfect download speed scores of 100% and excellent upload speed results as well.

Dodo, iPrimus and Exetel shared a close second place at 96%, with download speeds just slightly slower than Superloop. Optus also earned a speed score of 95%.

Remaining results are Telstra and TPG with 94%, iiNet with 93% and finally, Aussie Broadband with 91%. This is an interesting outcome for Aussie Broadband as the ISP was still able to clinch the Best Brand title despite having the lowest scoring speeds in our survey.

Most satisfied NBN customers: Aussie Broadband

Aussie Broadband has the most satisfied customers by quite a wide margin, according to our survey. Its NBN customer satisfaction score of 80% is significantly above the competition. This metric is what has helped it rise above the rest to take out the top spot six years in a row.

Telstra came in second with a score of 75%, followed by TPG with 74%, iiNet with 73% and Dodo, iPrimus and Superloop with 72%. Optus came in last past the post with 71% customer satsifaction.

NBN speed data vs perception

As with last year, there’s a discrepancy between how satisfied customers are with their NBN speed and their ISP’s NBN speed score as recorded by the ACCC.

How we get our results

Our Best Brand NBN scores are made up of two evenly weighted figures: an overall speed score and an overall satisfaction score, both of which rely on volunteers. If we don’t have enough data for either score for a specific provider, we can’t give a Best Brand NBN score.

We do still include data for providers in instances where we only have one score – NBN speed or satisfaction. However, they can’t be given a Best Brand ranking.

This year this was the case for Exetel, because we didn’t have enough NBN speed and satisfaction data for this brand.

The overall NBN speed score is obtained by averaging out the publicly available speed monitoring data provided by the Australian Competition and Consumer Commission (ACCC) every three months.

We take the raw data and apply a scoring methodology based on how close a product’s upload and download speeds come to its NBN wholesale speed tier.

We define NBN products as plans whose speed tier, NBN connection technology, and brand are identical – e.g. a Home Fast (100/40) plan from Aussie Broadband running on a fibre to the node (FTTN) connection.

If any product doesn’t have enough volunteers providing data to allow for a useful comparison, we don’t include it.

The overall satisfaction score is taken from our biennial internet provider satisfaction survey, the most recent of which we conducted in 2023. If we don’t receive enough responses for a provider, they’re left out of this scoring for the sake of accuracy.

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you.  While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.

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Matthew Steen

Matthew Steen is the Director of Reviews and Testing, which conducts all the testing for CHOICE. He has had a long and storied history in the consumer movement. Matthew is driven to work at CHOICE for its constitutional mission and its dedication to making Australia more fair, safe and just. Matthew represents CHOICE as a council member on the Standards Australia Council. He is also responsible for CHOICE lowering its environmental footprint. Find Matthew on LinkedIn.

Matthew Steen is the Director of Reviews and Testing, which conducts all the testing for CHOICE. He has had a long and storied history in the consumer movement. Matthew is driven to work at CHOICE for its constitutional mission and its dedication to making Australia more fair, safe and just. Matthew represents CHOICE as a council member on the Standards Australia Council. He is also responsible for CHOICE lowering its environmental footprint. Find Matthew on LinkedIn.