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Media releases

2015 media releases

ANZ's epic fail on financial advice
16 April 2015
CHOICE says ANZ’s announcement about a failure to deliver services to financial advice clients is yet more damning evidence of fundamental flaws in Australia’s financial advice industry.


School holiday price premium
9 April 2015
A CHOICE investigation has found Australians taking vacations during school holidays can expect to pay up to 64%  more than for trips taken during the school term.


Copyright cowboys could take consumers for thousands 
8 April 2015
CHOICE says that yesterday’s iiNet Federal Court ruling has left nearly one-third of Australians in legal limbo because of our outdated copyright laws.


Help crack the Easter egg palm oil puzzle
1 April 2015
CHOICE has found consumers are in a palm oil labelling wilderness when it comes to Easter chocolate with phrases such as “vegetable fat” masking this unhealthy and often unsustainable product.


Don't trade away our sovereign rights
26 March 2015
Consumer advocacy group CHOICE has renewed its call for the text of the Trans-Pacific Partnership (TPP) trade agreement to be released following the latest leak, which details the threats to sovereign law making.


Hey Presto! Netflix has arrived
24 March 2015
Following the launch of Netflix in Australia, consumer advocacy group CHOICE is encouraging consumers to compare and consider switching streaming providers on a regular basis as exclusive content deals still characterise the market.


Hollywood's fake fine racket... coming to a screen near you
23 March 2015
Consumer advocacy group CHOICE says a proposed industry run ‘education’ notice scheme lays the groundwork for a fake fine racket, which is already playing out in the United States.


2015 Ruby Hutchison Memorial Lecture
19 March 2015
In honour of CHOICE's founder, the 2015 Ruby Hutchison Memorial Lecture, hosted by CHOICE and ASIC, will be delivered tonight at the Sydney Conservatorium of Music by Richard Cordray, the director of the US government's Consumer Financial Protection Bureau.


Just not right
17 March 2015
Consumer advocacy group CHOICE has today launched a campaign calling on Kellogg’s and 6 other food manufacturers to roll out the front of pack health star rating on their products.


Regulator targets pain relief
5 March 2015
Consumer advocacy group CHOICE has welcomed the ACCC’s decision to take the makers of Nurofen to the Federal Court over its targeted pain relief claims on products such as Nurofen Back Pain, Nurofen Period Pain, Nurofen Migraine Pain, and Nurofen Tension Headache.


Educating Malcolm
25 February 2015
CHOICE has launched a campaign encouraging consumers to help educate the Minister for Communications, Malcolm Turnbull about the need for consumer protections in a proposed industry run anti-piracy ‘education’ notice scheme.


CHOICE hails taxi surcharge cap
24 February 2015
Consumers in Western Australia who frequently use taxis will be better off today following the state government’s decision to cap credit card surcharges.


Frozen fruit fiasco
16 February 2015
CHOICE is calling on the Federal Government to take action on country of origin food labelling following the national recall of frozen mixed berries.


Fosters Australian for killing craft beer
11 February 2015
An investigation by consumer advocacy group CHOICE has found foreign owned brewing giant SAB Miller which owns Foster’s Group (Carlton & United Breweries [CUB]) is locking out genuine Aussie craft beers from the taps at your favourite local pub.

HideMyAss for safe, global online shopping
30 January 2015 
New CHOICE research reveals which Virtual Private Network (VPN) services offer the best privacy protection for internet browsing while also opening up a world of new products and services.


Slim pickings with dodgy diet advice
29 January 2015 
Consumer advocacy group CHOICE is warning Australians not to fall for the hype of a popular diet detox program being marketed through social media platforms such as Facebook.


CHOICE sizes up food packaging
20 January 2015
With food and groceries the second biggest cost-of-living concern for Australian consumers[1], CHOICE has compared a selection of similar-looking groceries from rice bubbles to laundry powder to show consumers how they can get more value at the supermarket.


Car hire insurance rort
8 January 2015
CHOICE says that buying your rental car insurance at point of sale or online through a car hire company will see you paying up to 491% more than getting coverage under a basic travel insurance policy.


CHOICE says GST debate should be based on facts not myths
6 January 2015
CHOICE says the debate about charging GST on overseas purchases should be informed by evidence. Otherwise there is a risk of policies that simply punish Australian consumers for no overall community benefit.

2014 media releases

Refund rights unboxed
26 December 2014 
Whether you are purchasing gifts at a local store or clicking through a checkout online or in-app, CHOICE is reminding shoppers they are protected by the same Australian Consumer Law.

Extended warranty warning
22 December 2014
CHOICE is reminding consumers to be on guard against retailers and manufacturers pushing unnecessary extended warranties in the lead up to Christmas.


Aussie kids set to cash in on Christmas
19 December 2014 
A CHOICE survey of Christmas spending has found 52% of Australians will buy gifts for kids, followed by partners (47%), and parents (38%) this year, with gift cards (41%), toys (35%), clothes (33%) and chocolate (32%) topping the list of presents.


Consumer report reveals growing economic gloom
12 December 2014
CHOICE has released its latest national Consumer Pulse Report, revealing growing pessimism over the state of Australia’s economy.


Gift cards that stop giving
11 December 2014 
Although Australians spend $2.5 billion a year buying gift cards for family and friends, many consumers are unaware that the card they are buying might expire before it is redeemed, taking the good cheer out of Christmas and leaving your loved ones empty handed.


Government paves the way for disconnections and an internet filter
10 December 2014 
CHOICE says the Federal Government’s internet piracy crackdown opens the door for harsh consumer penalties while ignoring the biggest drivers of online infringement.


Ecoeggs cracked again for shonky free range claims
9 December 2014
CHOICE has welcomed the ACCC’s decision to take the supplier of Ecoeggs to court for alleged false and misleading free-range claims.


New CHOICE research reveals the two biggest drivers of piracy
9 December 2014
New research from CHOICE has found people who illegally download content are frustrated by cost and availability of content in Australia. Pirates are also more likely to support the content industry through legitimate purchases than other Australians.


Smoking hot eyelashes
5 December 2014
With everyone from Nicole Kidman to Lindsay Lohan lining up for the latest eyelash extensions, many unqualified and inexperienced practitioners are seeking to capitalise on this new beauty trend with sometimes alarming results for consumers.


Consumer celebrate five years of simpler grocery pricing
2 December 2014 
Consumers have enjoyed the benefits of compulsory grocery unit pricing for five years. CHOICE is now calling on supermarkets to voluntarily improve unit pricing because of how useful it is for the average shopper.


684 000 households are paying for content through international stores
21 November 2014
New research from CHOICE has found an increasing number of Australians are dodging online geoblocks and purchasing movies and TV shows directly from overseas.


Time to call an end to the financial advice debate
20 November 2014
CHOICE has welcomed the Senate’s decision to restore essential financial advice protections to Australians and is calling on the government to end the uncertainty that has plagued the industry by abandoning plans for any further changes to the law.


Senators stand up to save consumer protections
19 November 2014 
CHOICE applauds Senators who have announced they will repeal regulations that removed essential protections for consumers seeking financial advice.


Flying blind with opt in insurance
14 November 2014
A CHOICE review of travel insurance offered by Qantas, Jetstar and Virgin has found auto-selecting a policy when purchasing a plane ticket online can leave you grappling with exclusions and over paying for your travel insurance.


Bank to return nabbed late fees
12 November 2014
CHOICE has welcomed the decision by NAB to settle a class action over unfair late payment fees and believes it sends a clear signal that other businesses should follow suit.


Consumer report reveals growing economic gloom
1 November 2014 
CHOICE has released its latest national Consumer Pulse Report, revealing growing pessimism over the state of Australia’s economy.


Avoiding rotten rentals
31 October 2014
Renting a roof over your head can be the most affordable and often only option for millions of Australians but if you don’t know your rights lazy landlords can leave you languishing in damp, dangerous and dingy digs.


Report finds billions lost to toxic banking
28 October 2014
Consumer advocates from across the globe have collaborated to report on the global cost to consumers from toxic banking practices such as inappropriate sales incentives. The report comes as the Australian Senate is set to vote on the Bill to finalise the removal of financial advice protections in Australia.


Made in claims should be taken with a grain of salt
27 October 2014
CHOICE welcomes the Standing Committee on Agriculture and Industry’s recommendation that food country of origin labelling needs to change but believes the Committee has missed an opportunity to simplify the system for consumers.


What are we trading away?
24 October 2014
CHOICE is calling on the Government to reveal what Australia is trading away in the Trans-Pacific Partnership Agreement (TPP) trade discussions being held in secret in Sydney tomorrow.


CHOICE survey shows cost of living concern eases as budget debate moves on
22 October 2014
CHOICE's latest national Consumer Pulse Report has found an across-the-board easing in cost-of-living concerns from June through to September, although bills continue to increase.


2014 Shonky Award Winners
14 October 2014
Commonwealth Bank, Arnott’s, Amazon Kindle, Kmart and Thermomix were among the seven companies named and shamed at CHOICE’s annual Shonky Awards in Sydney today.


Which bank won a Shonky
14 October 2014
The Commonwealth Bank (CBA) was awarded the dubious honour of a CHOICE Shonky Award today following the slick PR campaign it served up to apologise for nearly a decade of dodgy financial advice.


Sugar coating sports drinks
7 October 2014
CHOICE believes that allowing sports drinks to carry health claims will mislead consumers into believing that sports drinks are generally a healthy option and is warning the food regulator not to be sweet talked by the beverage industry.


Banking on the lazy tax
1 October 2014
A review of credit cards by consumer advocacy group CHOICE has found consumers can reduce their interest rate by more than 10% by ditching products offered by the big four banks.


Court bans Coles from making dodgy credence claim
29 September 2014
CHOICE has welcomed news that the Federal Court has banned Coles for three years from advertising that its bread is made or baked on the day it was sold and is calling on consumers to come forward with other crazy credence claims they have identified.


Court puts another crack in false free range claims
23 September 2014
CHOICE’s campaign to clarify what ‘free-range’ means in Australia crossed another road today with the Federal Court finding that Pirovic Enterprises engaged in misleading conduct and made misleading representations in its labelling and promotion of eggs as ‘free-range’.


Harper delivers tool-kit for dismantling the Australia Tax
22 September 2014
CHOICE says today’s draft report from the Competition Policy Review can give Australians the benefits of more competition from overseas markets and new technologies.


CHOICE unwraps industry push to hide shrinking packs
12 September 2014 
CHOICE says consumers rely on quantity information on the front of food products and it shouldn't be removed.


376% more for the same digital content - is this what competition looks like?
9 September 2014 
Latest analysis from consumer advocacy group CHOICE has found Australian consumers are forced to pay staggeringly high premiums for repackaged content even when it is delivered online through streaming or on-demand services.


Taken for a ride down the aisle
28 August 2014
A CHOICE undercover shadow shop has found that if you mention the word “wedding” when booking an event half the venues and many suppliers quote more than for an identical birthday event.


CHOICE calls for ban on conflicted advice
26 August 2014
In its submission to the Financial System Inquiry CHOICE is calling for the banning of all fees, commissions and remuneration that create a risk of conflict of interest for financial advisers.


The first test for deregulated travel industry
25 August 2014
CHOICE says the collapse of Australian Specialty Tours Pty Ltd in Victoria will show how well consumers are protected following industry deregulation on 1 July this year.


Consumer voice in travel industry
20 August 2014 
CHOICE has begun work on a new project that will provide a mix of research, tailored information, education campaigns and advocacy to improve the experience of Australian consumers in the travel market.


What is Australia's dodgiest product or service?
20 August 2014
From dangerous dummies to dodgy credence claims the CHOICE Shonky Awards name and shame Australia’s worst products and services in a bid to get businesses to lift their game.


Consumer report reveals cost of living squeeze
8 August 2014
CHOICE has released its first national Consumer Pulse Report, revealing an anxious picture of Australia’s households.


WA consumer report reveals cost of living squeeze
31 July 2014 
CHOICE has released a new report on Western Australian consumers’ cost-of-living concerns, revealing an anxious picture of the State’s households.


Anti-piracy paper high on costs but low on solutions
30 July 2014 
CHOICE says that the Federal Government’s Online Copyright Infringement discussion paper puts forward solutions which are likely to pass costs on to all internet users without dramatically reducing rates of piracy.


Leaked anti-piracy paper not so fancy
29 July 2014 
CHOICE says that the leaked Federal Government’s Online Copyright Infringement discussion paper sidesteps the Australia tax issue and fails to deal with the real causes of piracy.


Media alert - consumer and seniors groups call for senate to save FoFA
15 July 2014 
A coalition of consumer and seniors’ groups will call for the Senate to save vital consumer protections.


Nestle milking parental guilt
15 July 2014
CHOICE has found Aspen, Nestle and Nutricia are targeting unsuspecting parents with costly “junior milk” products that make a range of outlandish nutritional claims and offer few benefits to healthy toddlers.


Senate delivers blow to fair financial advice
15 July 2014
CHOICE has expressed disappointment at today’s vote in the Senate to uphold the Federal Government’s wind-back of consumer financial advice protections.


Unhealthy premiums
8 July 2014
A CHOICE review of health insurance has found consumers across the country can save $1400 on average on their premiums by selecting the right Top Hospital cover.


Discount divas big week on a song
4 July 2014
A CHOICE journalist has saved an impressive $1143.65 on entertainment, household bills, wine, clothing, beauty and everyday bills in one week by using vouchers, finding discounts and buying items on sale.


CONBANK says but consumer protections must go
3 July 2014
Today the Commonwealth Bank issued a public apology for nearly ten years of bad behavior from their financial advisers.


Government opts out of consumer protection
30 June 2014
CHOICE is calling on federal politicians to oppose regulation which winds back essential protections for consumers seeking financial advice.


Food ministers sign off on new star labelling scheme
27 June 2014
CHOICE has welcomed the decision by food and health ministers from the federal, state and territory governments to give the final sign off on the Health Star Rating Scheme, and called on food manufacturers to start rolling out the ratings to help consumers make healthier choices.


Financial advice protections must stay
20 June 2014 
CHOICE is calling on federal politicians to oppose all legislation and regulation that will wind back essential protections for consumers seeking financial advice.


ACCC acts on dodgy drip pricing
19 June 2014
CHOICE welcomes the news that the ACCC is cracking down on misleading drip pricing but says legal action is only the first step towards fair airfares for Australian consumers.


Court Cooks Coles Bread Claims
18 June 2014
In a victory for common sense and consumers, the Federal Court has today ruled that Coles breached the Australian Consumer Law (ACL) with its “freshly baked” bread claims.


Governments get cracking on free range
13 June 2014 
CHOICE says the decision today by the nation’s consumer affairs ministers to commence the development of a draft National Information Standard for free-range eggs is great news for consumers who have been paying a premium for dodgy free-range eggs for far too long.


Pain pills hurting the hip pocket
12 June 2014
When you’re in pain drug companies know you’re up for paying a premium if you believe a pill will relieve your pain faster or target a particular part of your body. In reality the only relief their targeted marketing claims provide is to the weight of your wallet.


CHOICE says time to axe the Australia Tax
11 June 2014 
CHOICE has called on the Federal Government’s Competition Policy Review to axe the ‘Australia tax’ and give consumers the benefits of more competition from overseas markets.


New research finds home insurance harder to come by in a time of climate change
5 June 2014
Homebuyers are being warned that extreme weather risk combined climate events could double the price of a home insurance premium and erode property values in some areas by up to 40 per cent within the term of a mortgage, according to new research commissioned by The Climate Institute in partnership with consumer group CHOICE.


Media alert - Home buyers must factor in climate change
5 June 2014
The Climate Institute, in partnership with consumer group CHOICE, is launching a report on how the home insurance industry is pricing extreme weather risk.


Online airfare pricing porkies
4 June 2014 
Have you ever felt under pressure when booking a flight online? A CHOICE review of the online booking processes on Virgin, Qantas and Expedia found consumers are fed dubious messages about available seats to encourage them to purchase tickets.


CHOICE wheys up yoghurt options
3 June 2014 
Consumer advocacy group CHOICE has looked at yoghurt products and found that while they are often marketed as healthy, low fat, calcium rich options for kids and adults alike, the truth is some are more like dairy-based desserts.


Media alert - Another storm brewing for retirees
22 May 2014 
Consumer advocate CHOICE will call on the Federal Government to abandon its proposed wind-back of financial advice protections following its appearance at today’s Senate Committee hearings into the Government’s changes to the Future of Financial Advice (FoFA) laws.


Households hit by health funding cuts
13 May 2014
CHOICE says increased costs of medicines and GP visits will strike deep


Media alert - CHOICE responds to the Federal Budget
12 May 2014
CHOICE CEO Alan Kirkland will be available in Parliament House to provide a consumer perspective on the 2014 Federal Budget, including on how key measures will impact on everyday cost of living and services.


Ramming home risky home loans
7 May 2014
Just six years after poor lending practices contributed to a global financial crisis, three high-risk borrowing strategies are back on the market to tempt those struggling to raise the deposit for a home loan.


CHOICE says FoFA wind-back must be abandoned
30 April 2014
Consumer advocates are calling on the Government to abandon the wind back of Future of Financial Advice (FoFA) protections as a CHOICE survey found 81% of consumers were concerned at the prospect of bank tellers up-selling customers complex financial products.


CHOICE says the Australia Tax is in fashion
22 April 2014
A CHOICE review of some popular clothing items has found Australians are paying up to 60% more than U.S. consumers for exactly the same products.


Muesli maker rolls out Health Stars
16 April 2014 
CHOICE says Monster Health Food Co’s decision to implement the Health Star Rating scheme is a real win for consumers.


CHOICE calls on government not to drop testing of food pesticides
11 April 2014 
CHOICE says the federal government must not axe a scheme designed to test whether the pesticides used in food production are safe for consumers.


CHOICE calls on Inquiry to put power back in the hands of banking consumers
9 April 2014
CHOICE has released new research showing Australia’s Big Four banks rely on perceptions that switching is ‘too much hassle’, despite lower levels of customer satisfaction.


CHOICE says all state and territory Governments should put an end excessive taxi surcharges
8 April 2014 
CHOICE has welcomed the news that the NSW government will follow Victoria’s lead and slash excessive taxi surcharges, and is calling for other state and territory governments to follow suit.


CHOICE welcomes Competition Review terms of reference
27 March 2014
CHOICE says the Competition Review stands to deliver tangible benefits to Australian consumers.


The great surcharge price gouge continues
18 March 2014 
CHOICE says 12 months on from the introduction of rules designed to rein in excessive credit card surcharges, Australia’s worst surcharge offenders are continuing to take consumers for a ride.


Lunchbox stars revealed
17 March 2014 
CHOICE put popular lunchbox items to the test in a new analysis using the Health Star rating system and found significant variations in the nutritional profile of the products.


The Body Shop removes products from sale in China
13 March 2014
CHOICE has welcomed The Body Shop’s decision to “temporarily” remove its products from sale in China.


Do you know what is on your credit report?
12 March 2014
CHOICE says it’s time to get your free credit report as new credit reporting rules come into force.


Are The Body Shop's cruelty free claims just cosmetic?
11 March 2014
CHOICE says The Body Shop has been selling products in China where they are at risk of being tested on animals. This is in direct conflict with the business's ethical marketing claims.


What krafty companies don't want you to know
26 February 2014 
CHOICE has used the recently released Health Star Rating Calculator to compare a selection of supermarket favourites, finding few stars among the offerings from food giant Mondelez, the parent company of Kraft, Cadbury, Nabisco and Oreo.


Premium SMS warning
24 February 2014
Parents should be on the lookout for dodgy guerilla marketing teams who are reportedly pushing premium SMS services on children as young as 14 on their way home from school.


Government strikes out on internet policy
21 February 2014 
CHOICE is calling on the Federal Government not to introduce so-called ‘three strikes’ anti-piracy measures, which it says will push Australia into the digital dark ages.


Consumers at risk of financial wind back advice
19 February 2014
In a submission on the proposed changes to the Future of Financial Advice (FoFA) reforms, CHOICE has called for a comprehensive regulatory impact statement to assess the impacts on consumers.


14000 Australians call for transparency on secretive trade deal
11 February 2014 
CHOICE will present its 14,000-strong petition on the Trans-Pacific Partnership (TPP) at Parliament House this afternoon in a last ditch bid for transparency before the secretive trade deal is signed off.


Healthy start for star system
6 February 2014
With the launch of the Health Star Rating Scheme, food companies now have all the information required to roll out better nutrition labelling for consumers.


CHOICE rejects low value tax
6 February 2014
In a submission ahead of the 2014-15 Federal Budget, CHOICE has provided new analysis showing the cost of proposals to reduce the GST low-value threshold (LVT) on imported goods would far outweigh the benefits.


Federal Court rules late payment fees exhorbitant
5 February 2014
The decision by the Federal Court today against ANZ for charging excessive late payment fees is welcome news for consumers and should send a clear message to businesses that late fees must reflect actual costs.


CHOICE joins ABC1's The Checkout for another season
29 January 2014
You can catch CHOICE's guilty mum Kate Browne alongside Julian Morrow and Craig Reucassel (The Chaser’s War on Everything, The Hamster Wheel), Kirsten Drysdale (Hungry Beast) and emerging writer/performers Zoe Norton Lodge, Ben Jenkins, Scott Abbot and Richard Cooke for a new season of The Checkout.


CHOICE asks how Aussie is our craft beer?
26 January 2014
While beer consumption has been falling since the 1970s, Australian’s demand for quality is higher than ever with a record 150 breweries brewing craft beer across the country, but how local are our favourite craft beers?


Passing on presents
8 January 2014
Online trading sites currently boast a book on Australian Mongrel working dogs, Stuart Crystal wine glasses, a bamboo manga drawing tablet and a surfboard CD rack. What do these items have in common? They’re re-gifted items for sale.


CHOICE says some New Years resolutions are worth keeping
1 January 2014
Each year Australian consumers are confronted with shonky claims, over-priced goods and ever-more complex products and services. To help consumers avoid unnecessary fees and charges, dodgy credence claims, international price discrimination and warranty rorts, CHOICE is offering all Australians ten New Year’s resolutions that can help to ease cost of living pressures in 2014.


2013 media releases

CHOICE says financial advice rollback is a step in the wrong direction
28 December 2013
CHOICE says the needs of consumers must to be given more consideration in reforms to the Future of Financial Advice (FoFA) legislation announced by the Federal Government today.


Refund rights
26 December 2013
If you’ve unwrapped a dud this Christmas it’s important to know your rights when it comes to refunds, repairs and replacements. It doesn’t matter if the faulty product was purchased from a bricks and mortar retailer, an Australian website or an overseas website - consumers are protected by the same Australian Consumer Law.


Free range porkies
23 December 2013
If you’re looking to put some pork on your fork this holiday, you may find yourself paying up to 600% more for free-range products.


Health insurance rises outpace CPI
23 December 2013
With the Federal government signing off on private health insurance price rises for 2014, CHOICE is calling on Australians to health-check their insurance and make sure they have the cover need at a competitive price.


Food industry failure on front-of-pack labelling
12 December 2013 
Food industry failure on front-of-pack labelling


CHOICE welcomes ACCC free range crackdown
10 December 2013
CHOICE has welcomed the Australian Competition and Consumer Commission’s (ACCC) decision to pursue two egg producers for misleading ‘free-range’ claims.


Big food multinationals undermine healthy eating push
6 December 2013
Consumer and public health groups have condemned efforts by the food industry to undermine a new front-of-pack food labelling system agreed to earlier this year.


Consumer funded ad slams secret trade treaty
5 December 2013
CHOICE will be running an advertisement in The Australian papers tomorrow (5 December) to inform the Australian public about the secretive Trans-Pacific Partnership (TPP) trade agreement being negotiated in Singapore this weekend.


Pretty unfair
4 December 2013 
A CHOICE review of some popular lipsticks, moisturizers and colognes has found Australians are paying up to 200% more than overseas consumers for exactly the same products.


Retail warranty rort
27 November 2013
85% of major electronics retailers have a lot to learn about consumer law.


CHOICE reveals size of proposed internet tax
26 November 2013 
CHOICE has for the first time revealed the size of the ‘internet tax’ proposed by local retailers, saying consumers and the economy more broadly would likely suffer from such a knee-jerk response.


Junk food fed through kids apps
25 November 2013
A CHOICE review of junk food marketing to kids has found fast food companies using mobile phone apps and social media to push salty, fatty and sugary foods to children without even the limited voluntary restrictions found in television advertising.


Oh no Pea Beau
22 November 2013
A CHOICE test of 15 surface sprays has found that hitting cockroaches with the old Pea Beu is the least effective way to take down these creepy crawlies, scoring a meagre 1 out of 100 in overall performance.


CHOICE welcomes draft terms of reference for financial system inquiry
21 November 2013 
CHOICE has welcomed the release of the terms of reference for the financial system inquiry, which is charged with examining how to position the financial system to best meet Australia’s needs.


Trading bad
15 November 2013
Are you one of the hundreds of thousands of Australians who could face new criminal penalties for illegally downloading content under the proposed Trans-Pacific Partnership?


CHOICE says it is time for action on sky-high credit
8 November 2013 
CHOICE is calling for action on sky-high credit card surcharges following a much-anticipated report from the Commonwealth Consumer Affairs Advisory Council (CCAAC).


Egg on their face
6 November 2013
Following the 8th annual Shonky Awards last week, CHOICE launched a ‘People’s Choice Shonkiest Shonky’ poll, inviting members of the public to vote for their favourite shonky.


The heat is on energy bills
30 October 2013 
CHOICE is turning the heat up on energy retailers in a bid to close a loophole that allows them to increase energy prices without informing consumers before they’ve already taken effect.


2013 Shonky Award winners
29 October 2013
Qantas, Dairy Farmers, Energy Australia and Kleenex were among the eight companies named and shamed at CHOICE’s annual Shonky Awards in Sydney today.


Consumer group wants to shine the light on secret trade deal
25 October 2013
CHOICE is today launching a campaign calling on the Federal Government to release the contents of the highly secretive Trans-Pacific Partnership (TPP) trade deal.


Internet phones could signal the end for landlines
17 October 2013
A CHOICE review of the growing market for Voice over Internet Protocol (VoIP) services which allows consumers to make calls over the internet has found 51.2% of those surveyed used VoIP to make calls*.


CHOICE gets the skinny on online weight-loss programs
11 October 2013
CHOICE says many online diet plans can set you up to fail, with restrictive diets, intensive exercise and excessive payments.



CHOICE makes free-range super-complaint
1 October 2013
NSW Fair Trading has been asked to investigate potentially misleading “free-range” egg claims after CHOICE found that consumers are paying double the price of cage eggs for products that are unlikely to meet their expectations.


SURVEY: GST loophole has little to do with the decision to buy online
26 September 2013
New research by CHOICE reveals that the campaign by Australian retailers to blame the GST low-value-threshold (LVT) for the industry’s woes is based more on fiction than reality.


Resist the call of duty
19 September 2013 
CHOICE’s spot check has found nine out of thirteen* products were more expensive in duty-free than from major Australian retailers and e-retailers. In fact, it appears that deluxe sized bottles of liquor are the only consistently less expensive product in duty-free shops**. The findings challenge consumer perceptions that duty-free shopping is great value all around.


Can you spot a fake online?
13 September 2013
CHOICE has investigated the booming global trade in counterfeit products which is estimated to generate AU$272 billion annually as consumers fall for dodgy designer knock-offs and sophisticated copies.


Apple bites Aussies with new iPhone pricing
12 September 2013 
CHOICE is calling on consumers to express their disappointment with Apple following the release of the new iPhone pricing which will cost Australian consumers up to 14% (excluding GST) more than consumers in the United States.


CHOICE announces new Chair
4 September 2013
CHOICE has announced the appointment of Nicole Rich as Chair of its Board, replacing Jenni Mack, who had earlier announced her intention to step down after ten years on the Board, including seven years as Chair.


Domestic robot invasion
1 September 2013
A CHOICE review of domestic robot vacuum cleaners and mops has found the dream of time-poor Australians to be able to sit down and relax while an artificially intelligent device cleans the house is still a galaxy far, far away.


Paid celebrity posts
25 August 2013 
CHOICE believes celebrities should inform consumers when they are being paid to promote a product or service on social media. “Tweeting and posting ‘selfies’ is big business and rightly or wrongly consumers put a lot of trust in what celebrities have to say,” says Tom Godfrey, Head of Media at CHOICE.


Dangers of pregnancy pill popping
16 August 2013
CHOICE reports that while over one third of pregnant women are taking herbal medicines, [1] many may be unaware of the potentially harmful side effects. 10% are not taking the recommended doses of folic acid and iodine.


Shoe shadow shop
13 August 2013 
CHOICE conducted an online shoe shadow shop and found when it comes to speed of delivery, sizing information and free delivery; traditional bricks and mortar retailers David Jones and Myer were shown a clean pair of heels by local online shops and two UK outlets.


CHOICE says it is time to fast forward copyright past the VHS era
13 August 2013 
CHOICE today released new research* showing - one in seven (14%) consumers are - breaking the law by copying music or – videos they own onto devices like iPods and tablet computers for personal use, highlighting the absurdity of Australia’s outdated copyright regime.


Aussie gamers are under attack
30 July 2013
Tuesday 30 July, 2013. A CHOICE review of PS4 and Xbox One games such as Battlefield 4, Call of Duty Ghosts, and Destiny found the games will cost 37% more in Australia than in the United States, reinforcing the digital discrimination faced by local gamers.


CHOICE welcomes IT pricing review findings
29 July 2013
CHOICE has welcomed today’s final report from the Federal Parliament’s inquiry into IT pricing, saying it delivers a clear blueprint to reduce the digital price discrimination faced by Australian consumers.


Queensland flies the coop
24 July 2013
CHOICE says the Queensland Government’s backflip on free-range egg stocking density has scrambled its own standard, leaving consumers in a flap.


Consumers call for capped roaming charges
3 July 2013
CHOICE welcomes new rules forcing telcos to warn consumers of excessive overseas roaming charges.


Almost half of Australians do not know their credit card rate
28 June 2013
CHOICE has released new survey results showing that 48% of Australians who reported using their credit card recently say they do not know or are unsure of the interest rate that would apply.


Qantas charts a dodgy flightpath on surcharges
26 June 2013
While any reduction in astronomical surcharges is welcome, CHOICE would like to see Qantas' credit card surcharges fall to reflect actual processing costs.


Liquid breakfasts should up and go
25 June 2013 
A CHOICE investigation into 23 liquid breakfast products including Sanitarium’s Up & Go, Devondale Fast Start, Kellogg’s breakfast drinks, Vitasoy Vitago, Dairy Farmers Oats Express and Aldi Goldenvale Quick Start has found a spate of dodgy nutritional claims.


Winter wheat bag warning
20 June 2013
Following a joint CHOICE and Channel 7 News investigation, it has been found that children’s cuddly toys containing wheat bags needed only a few minutes in the microwave to pose a potentially deadly threat to consumers.


New star rating to help consumers choose healthier products
14 June 2013
In a major win for Australian consumers, a new star rating system for food nutrition has been approved by the nation’s food and health ministers in Sydney today.


Health insurance rip off
13 June 2013
A CHOICE investigation into the Australian health insurance industry looking at more than 25,000 health insurance1 policies has found that 19% of health expenditure comes directly from the pockets of Australian consumers and isn’t rebated by Medicare, which is the highest contribution of all English-speaking countries.


Bottled water has consumers boiling
7 June 2013
CHOICE has calculated that Australians are paying 2000 times more than the cost of tap water to drink from a bottle even though 93% of households are connected to town water.


Credit card surcharges need government action
29 May 2013
A new survey commissioned by CHOICE has found that close to half of Australians who reported paying a credit card surcharge in the last three months say they were not offered or made aware of an alternative, surcharge-free payment method.


CHOICE says palm oil is being unclearly labelled
21 May 2013
CHOICE says unclear labelling of products containing palm oil is not allowing consumers to make informed purchasing decisions.


CHOICE welcomes new head of media Tom Godfrey
10 May 2013 
CHOICE today announced that Tom Godfrey will take on the role of Head of Media, bringing with him over 15 years of experience in public relations, corporate communications and digital media strategy.


SimCity limits
18 April 2013
In response to ongoing problems with the latest release of Electronic Art’s (EA) SimCity CHOICE has published a guide advising consumers on how they can get a refund on the game.


CHOICE finds top selling Nespresso pods not so tasty
18 April 2013
While George Clooney’s looks may have helped Nespresso explode into a billion dollar global brand, CHOICE has found the coffee capsules aren’t as hot as their competitors, placing fourth out of five in a taste test.


CHOICE calls on four big banks to walk the talk on interest cuts
12 April 2013 
With mortgage debt at a historic high, CHOICE is challenging Australia’s major banks to use their record profitability to pass on an out-of-cycle interest rate cut to consumers.


Stop the confusion
27 March 2013 
CHOICE has welcomed recommendations that the government develop a more effective approach to country of origin labelling after an inquiry found that consumers were confused by the current approach.


Five questions for Apple, Adobe and Microsoft at IT pricing inquiry
22 March 2013
CHOICE is challenging global technology giants Adobe, Apple and Microsoft to answer five key questions at today’s Federal Parliamentary inquiry into IT pricing, which is looking at why Australians are paying about 50% more for software and hardware.


Clock ticking on outrageous surcharges
19 March 2013 
CHOICE says time has run out for excessive credit card surcharges, with the Reserve Bank's new rules limiting surcharges coming into effect today.


Salt levels on shaky ground
11 March 2013
In an era where manufacturers are meant to be reducing salt levels in processed food, a CHOICE review of kids’ food has found unacceptably high-levels of salt in a raft of products, including breakfast cereals and lunch box snacks. In some instances, a food product marketed at children was found to have more salt than the adult equivalent.


Judgement day approaches for shonky credit cards
7 March 2013 
Ahead of new rules reining in excessive credit card surcharges from 18 March,1 CHOICE is calling on the worst offenders to stop price-gouging shoppers.


CHOICE exposes Australian dirty dishwashing habits
5 March 2013 
From the dodgy habit of leaning plates together to the scandal of ‘shadowing’ – where bowls are placed over one other – a CHOICE survey has opened the lid on Australian dishwashing habits and discovered a raft of dirty problems and sticky issues.


When packaging attacks
20 February 2013
In response to the pervasiveness of frustrating, impenetrable and potentially dangerous packaging, CHOICE is today launching “Pack Attack”, a campaign calling on manufacturers to adopt packaging that doesn’t require knives, scissors or super-human strength to access.


CHOICE welcomes summons of tech giants
11 February 2013
CHOICE welcomes the move by the Federal Parliamentary Committee investigating digital prices to make international tech giants front up and explain the high prices paid by Australians.


Steaking out the truth
7 February 2013
With steaks on supermarket shelves and restaurant menus increasingly coming from beef farmed in a variety of ways – from organic to grain-fed to hormone-free - CHOICE says consumers need to be better informed about what they are buying.


CHOICE calls for insurance companies to clean up their act
31 January 2013
In the aftermath of the Queensland floods, CHOICE is calling on insurance companies to clean up their act and not use the recent disaster as a reason to jack-up premiums or abandon residents in flood-prone areas.