Skip to content   Skip to footer navigation 

Media contacts and releases

Media contact

2017 media releases

Explosive cookers kept under lid
20 December 2017
CHOICE investigation reveals gap in Australia’s product safety recall system

Out-of-pocket puzzle
11 December 2017
CHOICE calls for reform to help private patients avoid out-of-pocket pain

Millennials' super breakfast
10 December 2017
CHOICE says young consumers have the biggest appetite for eating out for breakfast

Closing the label loophole
8 December 2017
CHOICE calls for drinks companies to stop hiding kilojoule information on alcoholic options

Domestic travellers left yelling at the sky
6 December 2017
CHOICE research finds one in three Aussie travellers experienced problems with flights

2017 Christmas grocery basket survey
30 November 2017
CHOICE says there are big savings to be made on Christmas groceries if you don’t remain loyal to the big two supermarkets

Your ticket to the best value travel insurance
29 November 2017
CHOICE says buying your travel insurance online can save you hundreds of dollars

Google searches for genuine ticket resellers
23 November 2017
CHOICE welcomes Google’s new certification program for ticket resellers

Pack weight threat
20 November 2017
CHOICE says 92% of people want to see pack weights maintained on the front of products

Mattress industry gouging prices
13 November 2017
CHOICE says consumers should never pay full price for a good night’s sleep

Time for action on added sugar labelling
09 November 2017
CHOICE and the Australian Dental Association launch campaign targeting Health Ministers to act on added sugar labelling

Thermomix admission highlights gap in incident reporting
29 October 2017
CHOICE calls for incident reports to be made public following Thermomix's admission it misled consumers

Dial up your telco rights
18 October 2017
CHOICE says consumers with ongoing telco issues can leave a contract without penalty

Federal Government to push young people into junk policies
12 October 2017
CHOICE says the Federal Government’s proposed health insurance reforms fail to protect young consumers

CHOICE says CBA credit card announcement a positive step
11 October 2017
CHOICE urges all banks to provide better credit cards for customers

CHOICE welcomes NSW Government's gift card expiry changes
09 October 2017
CHOICE says NSW gift card changes should be rolled out across Australia

CHOICE welcomes NSW ticketing reforms
08 October 2017
CHOICE says NSW Government reforms highlight urgent need for change in ticketing industry

Dodgy labels land Coles & Vita Gummies at the ACCC
05 October 2017
CHOICE refers two Shonky Award winners to the ACCC for alleged breaches of Australian Consumer Law

Samsung's Shonky hat-trick
05 October 2017
CHOICE airs the dirty laundry on Samsung's washer/dryer combo that wastes time, money and water

Westpac banks on the unborn at this year's Shonkys
05 October 2017
CHOICE calls out Westpac's creepy tactic to target the unborn

2017 Shonky Award winners revealed
05 October 2017
All the "winners" at the 2017 Shonky Awards, where CHOICE names and shames the worst goods and services sold in Australia.

Banking on school kids
05 October 2017
CHOICE calls for an end to commissions for school banking programs

Know your travel rights
25 September 2017
CHOICE says consumers should know their travel rights amid the airport outage chaos and Bali volcano

CHOICE urges consumers to back the proposed compulsory airbag recall
22 September 2017
CHOICE calls on consumers to help drive home a compulsory Takata airbag recall

CHOICE welcomes the compulsory airbag recall proposed by Minister
21 September 2017
CHOICE welcomes the Minister's decision to initiate a compulsory Takata airbag recall

CHOICE busts the bottled water myth
16 September 2017
CHOICE finds bottle water brands spruiking murky claims

CHOICE announces Sandra Davey as new Chair
30 August 2017
CHOICE announces the appointment of digital and product executive Sandra Davey as the new Chair of its Board

CHOICE welcomes ACCC action against Viagogo
28 August 2017
CHOICE says court proceedings highlight urgent need for reform in the ticket resale industry

Young people increasingly worried about housing costs
21 August 2017
CHOICE's latest Consumer Pulse survey finds 77% of young Australians are worried about the cost of housing

Car companies fail to alert customers about deadly airbags
15 August 2017
CHOICE finds car companies have failed to warn to customers about 50,000 potentially deadly "alpha" airbags

Honda confirms refitting dangerous airbags
26 July 2017
CHOICE calls on Honda to urgently notify the 42,000 Australians who received like-for-like defective replacement airbags

Airbag fatality
21 July 2017
CHOICE is urging motorists to check whether their cars have been recalled because of a defective airbag, following the first likely Australian Takata fatality

Flushable claims wipes away
21 July 2017
CHOICE finds Aldi, Kleenex and Sorbent flushable wipes do not break down in household pipes

Calls to end health cover confusion
14 July 2017
CHOICE calls for reform as survey finds 57% of consumers purchase health insurance for poor value extras cover

Free range eggs-aggeration
13 July 2017
CHOICE says supermarket price war around free range eggs is not all it’s cracked up to be

NBN milestone
10 July 2017
CHOICE is calling for consumers to sign up to a national monitoring program to keep internet service providers on the NBN honest

Potentially toxic Aldi taps
10 July 2017
CHOICE calls for tougher product safety laws after regulator raises concerns over thousands of potentially toxic taps

Calls for mortgage broker standards to be lifted
10 July 2017
CHOICE calls for action to cut the conflicts in home loan sales to protect consumers as the Federal Government examines the mortgage broking sector

Internet Satisfaction Survey
07 July 2017
CHOICE finds 62% of Australians faced issues with their internet in the past six months, with Telstra ranked last for value for money

Look past the lifetime health cover hype
23 June 2017
CHOICE says young Australians shouldn’t feel pressured into taking out health insurance just to avoid paying lifetime health cover loading

CHOICE welcomes ACCC’s action against Thermomix
16 June 2017
CHOICE says proceedings highlight need for transparency on product safety

Supermarket Price Survey
06 June 2017
CHOICE says Aldi has the cheapest grocery basket in Australia

Weighty warning
01 June 2017
CHOICE bites back over the food industry’s plan to remove product weight from the front of packs

Budget sets out fairer rules for big business
09 May 2017
CHOICE welcomes a budget that holds the big end of town accountable

Big bank shake up to give power back to consumers
09 May 2017
New powers and penalties to increase consumer protection in banking

Cardless cash con
04 May 2017
CHOICE warns consumers against using cardless cash when shopping on Gumtree

Jetstar fails to fly
28 April 2017
International airline customer satisfaction survey grounds Jetstar

Consumers banking on reform
26 April 2017
Consumers deposit 1318 reasons to reform the banking sector

Free range egg definition fails consumers
26 April 2017
CHOICE says the new government standard released today is not a win for consumers

Hidden added sugar overload
24 April 2017
CHOICE report finds better labelling can help Aussies cut up to 38 kilograms of hidden added sugar each year

Ending the resale rip-offs
13 April 2017
Consumer groups launch international survey of ticket resellers to address world-wide rorts

Time to link penalties to profit
12 April 2017
CHOICE reaffirms call to significantly boost penalties for breaches of the Consumer Law

Time for a change
10 April 2017
CHOICE says switching nappy brands could see you leak less cash

The good egg hunt
06 April 2017
CHOICE is calling on consumers to get cracking this Easter and join the good egg hunt to find genuine free range eggs

Electricity and healthcare cast economic shadow
03 April 2017
CHOICE says healthcare costs and electricity prices are the top cause for concern across Australia

Beat the unhealthy price hike
29 March 2017
CHOICE says there’s still time to save on health insurance

120 day delay inflicting greater payday pain
27 March 2017
Consumer groups call for the Federal Government to take immediate action to protect payday loan and lease borrowers  

Mortgage broker mayhem
17 March 2017
Consumer groups calls for action on conflicted remuneration in mortgage market following damning report

Nine hours of terms apply
15 March 2017
CHOICE says global companies need to stop pushing consumers into signing off on long, unreadable online contracts

Ticket Reseller investigation
08 March 2017
CHOICE says some ticket resale websites can leave you out of pocket and out in the cold

Multi-billion dollar credit card rip-off
07 March 2017
CHOICE says consumers have lost $3.49 billion because credit card interest rates haven’t moved in line with the cash rate

Choice grills "healthy" burger claims
03 March 2017
CHOICE says gourmet burger chains are health washing their salty and fatty food

Big bank credit card go slow
02 March 2017
CHOICE is calling on the Federal Government to require banks to allow online credit card cancellation

Super waste tops $1.9 billion
24 February 2017
CHOICE says nearly half of all Australians are being slugged with duplicate super insurance fees and the regulator is powerless to stop it

National Renters Research
16 February 2017
Aussie renters facing insecurity and poor quality housing, with 50% reporting discrimination

Pharmacy Shadow Shop
13 February 2017
CHOICE’s research finds almost 1-in-3 pharmacists recommend products that have no evidence to demonstrate they work

Time to target premium pain
10 February 2017
CHOICE says it's time to junk poor policies and simplify information

Country of Origin labelling
09 February 2017
CHOICE says new food labelling laws a win for consumers

New financial advice laws increase consumer protection
09 February 2017
CHOICE welcomes new laws to reduce toxic commissions in financial advice and lift standards

VW must come clean
08 February 2017
CHOICE says Australian emissions scandal victims are left fuming over VW’s smokescreen

Don't overpay for your holiday
23 January 2017
CHOICE says signing up for a timeshare holiday could cost 115% more than booking accommodation directly

Don't inflict unnecessary premium pain on the young
19 January 2017
Young consumers should be asking: Do I Need Health Insurance?

CHOICE calls fowl over "free range" claims
05 January 2017
CHOICE says consumers shouldn't pay a price premium for fake "free range" eggs

Ticket Reseller investigation 
08 March 2017
CHOICE says some ticket resale websites can leave you out of pocket and out in the cold
Ticket Reseller investigation 
08 March 2017
CHOICE says some ticket resale websites can leave you out of pocket and out in the cold
Beat the unhealthy price hike
29 March 2017
CHOICE says there’s still time to save on health insurance
Beat the unhealthy price hike
29 March 2017
CHOICE says there’s still time to save on health insurance
Beat the unhealthy price hike
29 March 2017
CHOICE says there’s still time to save on health insurance

2016 media releases

Cosmetic expiry dates
26 November 2016
CHOICE says Aussies need to be aware of the potential risks of old cosmetics

CHOICE welcomes ACCC action against Meriton
24 November 2016
CHOICE says companies shouldn't suppress unfavourable online reviews

Food fraud victory
09 November 2016
CHOICE welcomes ACCC food fraud crack down

Spray cleaner test
07 November 2016
CHOICE says big brand spray stain removers clean out your wallet with mark-ups up to 1572% above better performing supermarket products

New rules on GST leave consumers worse off
04 November 2016
CHOICE fears legislative changes aimed at forcing oversease websites to charge GST on low-value purchases will ultimately leave consumers worse off.

Airline's sky high tick box tax
03 November 2016
CHOICE says avoiding airlines' add-on travel insurance can save families hundreds of dollars on their next holiday.

Pointless timeshare pain
27 October 2016
CHOICE says consumers can lose up to 90 percent on timeshare investments

Dishing the dirt on dishwasher detergents
24 October 2016
CHOICE tests take the shine off dishwashing powders

Car enthusiasts taken for a ride
21 October 2016
CHOICE says buyers of imported used cars could be getting a bum steer on odometer readings

Barbecue gas bottle warning
17 October 2016

CHOICE is urging consumers to check their barbecue gas bottles after a spate of backyard blazes across Sydney left at least one person in hospital

International call for Samsung to come clean
17 October 2016
CHOICE is joining international consumer groups to call on Samsung to fully disclose the cause of the Galaxy Note 7 fiasco

Samsung washing machine fire
14 October 2016
CHOICE says consumers need to get dodgy Samsung products out of their homes

Samsung's flaming Galaxy sparks call for reform
12 October 2016
CHOICE says Samsung's ongoing failure to put safe products on the market illustrates why we need to improve our product safety system

Milo stars at this year's Shonkys
05 October 2016
CHOICE says Nestle needs to stop health washing with its Milo marketing claims

Vanish cleans up at this year’s Shonkys
05 October 2016
CHOICE test reveals water outperforms Vanish carpet cleaner

Shonkys 2016
05 October 2016
All the "winners" at the 2016 Shonky Awards, where CHOICE names and shames the worst goods and services sold in Australia.

Cot Safety Warning
30 September 2016
CHOICE is warning consumers to stop using the All 4 Bubs Lunar Cot following major safety failures

CHOICE & National Seniors join forces to stop nuisance calls
28 September 2016
CHOICE research shows that Australians are hounded by fundraising calls, with a quarter receiving calls for cash each week

Mandatory safety warning fiasco
26 September 2016
CHOICE says consumers shouldn’t be kept waiting in the dark when a product kills or injures someone

Fake reviews under spotlight
23 September 2016
CHOICE welcomes ACCC’s sweep of fake reviews designed to clean up the sharing economy

What is HP inking?
21 September 2016
CHOICE says it’s a black day for ink

Button battery code
19 September 2016
CHOICE Welcomes Voluntary Button Battery Code

Junk food giants slow to swallow Health Stars
14 September 2016
CHOICE says it’s time the global confectionary giants stopped sugar coating the truth and displayed Health Stars on all packs

Website blocking powers extended to target foreign retailers
14 September 2016
CHOICE says reveals the Federal Government has powers to block overseas websites that refuse to charge GST on low-value purchases as early as July next year

Samsung Galaxy Flames out
6 September 2016
CHOICE says consumers who purchased one of the 51,060 recalled Samsung Galaxy Note7’s should exercise their refund rights

Health costs and economic uncertainty dominate Australian household concerns 
5 September 2016
Rising health care costs of major concern to 3 out of 4 Australian households

Clothing size chaos
5 September 2016
CHOICE says it’s time for a national sizing survey to see how we measure ups

Time for a national consumer complaints register
25 August 2016
Households hit with an annual average bank fee bill of $465 driven by fees on credit cards, loans and accounts

Consumers call for clarity to bust milk myths
17 August 2016
CHOICE says consumers will spend an additional $113.7 on milk this year following the $1 milk boycott with no guarantee that processors will pass on funds to farmers

Samsung washing machine fires
15 August 2016
CHOICE says it’s time to seek a refund as fires and incidents from dodgy Samsung washing machines top 297

Bank fee frenzy
15 August 2016
Households hit with an annual average bank fee bill of $465 driven by fees on credit cards, loans and accounts

Thermomix gags safety regulator
11 August 2016
CHOICE says it is deeply concerning that Thermomix is able to suppress vital safety reports from the public

Pumped by dirty fuel
04 August 2016
CHOICE says it pays to know your rights when it comes to contaminated fuel

Cat food nutrient test
04 August 2016
Choice says snappy cat food claims and premium prices don’t always equal nutritional goodness

Sour lollies fail the acid test
29 July 2016
CHOICE has tested 20 different sour lolly products and found their acid levels all fell in the danger zone for tooth enamel.

Rio Olympics ticket scam
27 July 2016
CHOICE has issued a warning to Aussie supporters not to get disqualified by buying tickets through dodgy unauthorised ticket websites.

Call for cash compensation as airline delays take off
21 July 2016
CHOICE says airlines should be forced to pay fixed financial compensation for flight delays and cancellations.

"Faux fuit" snack bars
17 July 2016
A review of 224 snack bars by CHOICE has found some of the biggest brands are tricking consumers by depicting images of real fruit on pack even though their products are loaded with added sugar and contain minimal actual fruit ingredients.

Junk food giants fined for dodgy school canteen logos
11 July 2016
CHOICE has welcomed the ACCC's decision to penalise Unilever and Smith's more than $10,000 each for allegedly making false or misleading representations with on-pack school canteen certifications designed to make kids' snacks appear healthier than they are.

Escape the "Telstra Tax"
11 July 2016
CHOICE says consumers shouldn't be locked into paying a 92% premium to access Telstra's failing network.

Product safety laws unleash unsafe furniture
29 June 2016
CHOICE says Ikea must recall its children's chests of drawers in Australia to protect consumers

Winter tights test
27 June 2016
CHOICE says winter tights don't have to stretch your budget.

Banks $12.5 billion fee frenzy
17 June 2016
Households hit with an annual average bank fee bill of $465 driven by fees on credit cards, loans and accounts.

Lemon squeeze: dodgy new car sales in regulator's sights
17 June 2016
CHOICE welcomes moves by the ACCC to investigate consumer problems with new cars

Kleenex's grubby marketing claims 
16 June 2016   
CHOICE says don't clog up your pipes with Kleenex's dodgy "flushable" wipes

Allianz bitten for punishing old pets 
13 June 2016
CHOICE has welcomed Allianz Australia Insurance Limited's (Allianz) decision to compensate 740 Petplan insurance customers more than $231,000 after it failed to properly disclose the true costs of its products.

Don't let a storm leave you at sea  
7 June 2016
CHOICE says don't let tricky terms and conditions threaten your storm claim.

Woolies' grubby role in detergent cartel
3 June 2016
CHOICE welcomes Woolworths' $9 million fine for ripping off shoppers as part of the laundry detergent cartel.

Button battery injuries spark campaign 
31 May 2016
CHOICE is calling for the Federal Government to introduce mandatory safety standards around the sale of button batteries.

RBA bans fixed-dollar surcharges
31 May 2016
CHOICE has welcomed the RBA's decision to ban fixed-dollar surcharges from 1 September after nearly a decade of campaigning against the rip-off that took off with airlines and ticketing companies.

Nurofen needs more pain
23 May 2016
CHOICE welcomes the ACCC's appeal against Nurofen's insignificant fine as consumers are still being slugged a 652% mark-up for dodgy targeted pain products.

Thermomix mass incident report 
12 May 2016 
CHOICE calls for the regulator to act as report finds Thermomix blamed burns victims and played hardball with consumers' rights.

Banks forced to end credit card trickery 
9 May 2016 
CHOICE says the Federal Government's reforms will for the first time force banks to display the true costs of credit cards.

Optus puts football fans offside
4 May 2016
CHOICE says you could fly to London and watch the English Premier League for the cost of an Optus subscription.

Sugar-coating baby snacks
4 May 2016
CHOICE says "healthy"-sounding snacks for babies can contain up to 60% sugar.

Budget no cure for rising health costs
4 May 2016
CHOICE says consumers will benefit from superannuation reforms in the 2016-17 Federal Budget, but warns households will feel the pain of rising healthcare costs.

Geoblocks must go to end digital discrimination
29 April 2016
CHOICE says the Productivity Commission's intellectual property recommendations lay the foundations to end digital discrimination and boost competition.

Nurofen penalty not painful enough
29 April 2016
CHOICE calls for bigger fines that cause real headaches for dodgy businesses.

Colgate cleaned up
28 April 2016
Consumer group CHOICE has welcomed the Federal Court's decision today to hit Colgate-Palmolive with an $18 million fine for cartel conduct to control the supply and pricing of laundry detergents.

Consumer groups welcome a stronger ASIC
20 April 2016
Consumer groups CHOICE and Consumer Action Law Centre welcome today's announcement of new funding and powers to protect consumers of financial services.

Consumers back big bank levy
19 April 2016
CHOICE says health and finances are major concerns, with 74% of consumers supporting a levy to protect them against banks' bad behaviour.

CHOICE lets the cat out of the bag on pet insurance terms & conditions that can come back to bite you
18 April 2016
A review of pet insurance policies by consumer group CHOICE has found consumers can pay up to $2120 per year and still not be covered for common illnesses such as kennel cough and feline immunodeficiency virus (FIV).

Fake free-range fine of $300,000 shows egg rort continues
15 April 2016
CHOICE welcomes the Federal Court's decision to fine Free-Range Egg Farms, which produce the brands Ecoeggs, Port Stephens and Field Fresh, for making false or misleading representations in their labelling and promotion of eggs as 'free-range'.

CHOICE launches free "CluckAR" app to help consumers boycott bad eggs
7 April 2016
Consumer group CHOICE has launched a free augmented reality app to help shoppers avoid dodgy free-range eggs in the supermarket.

CHOICE food fraud investigation
6 April 2016
CHOICE spot check reveals seven oregano brands selling adulterated products.

Country of origin labels cleaned up
31 March 2016
CHOICE has welcomed the release of the Federal Government's new country of origin food labelling scheme along with new funding for the consumer regulator, the ACCC, to make sure companies implement labels correctly.

Ministers make free-range eggs meaningless
31 March 2016
CHOICE is calling on consumers to boycott bad eggs in light of consumer affairs ministers' decision to prop up dodgy free-range labelling and continue ripping consumers off up to $43 million a year.

Thermoburns campaign 
29 March 2016
CHOICE is calling on consumers to report any Thermomix burns for Australia's first mass incident report.

CHOICE says Samsung must explain why 32,000 "repaired" machines will be reassessed
23 March 2016
CHOICE is concerned at reports Samsung will have to physically check around 32,000 "repaired" top loader washing machines following widespread consumer concern about the veracity of the fix.

Time to firm up cot mattress safety
23 March 2016
CHOICE is calling for the cot mattress 'firmness test' to be made mandatory after three of 12 products assessed failed safety checks.

CHOICE calls for action on pointless 'junk' private health insurance policies
22 March 2016
CHOICE has identified seven popular 'junk' private health insurance policies that it says are a waste of money for consumers and tax payers, and is calling on the Federal Government to act.

Unsafe hoverboard ban
18 March 2016
Consumer advocacy group CHOICE has welcomed the Federal Assistant Treasurer's decision to place an interim ban on unsafe hoverboards following a spate of house fires directly linked to the popular products in Australia.

Kiwis kick Jetstar's dodgy ticks into touch
17 March 2016
Consumer advocacy group CHOICE has renewed its call for Jetstar to ditch pre-selected extras that plague consumers during the online checkout process following a decision by the New Zealand Commerce commission to force the carrier to end the practice.

Global car companies driving home lemons
14 March 2016
Research by consumer advocacy group CHOICE has revealed the world's biggest car companies are forcing consumers to sign non-disclosure agreements before granting them access to basic legal rights.

Australia's future safety and labelling laws under threat
12 March 2016
CHOICE has called on the Minister for Trade to opt-out of dangerous clauses in the Trans-Pacific Partnership (TPP) agreement, which could see future food labelling and product safety laws ditched under legal pressure from multi-national companies.

CHOICE says we need to turn the chook-cam on bogus free-range marketing tactics  
2 March 2016
Consumer advocacy group CHOICE has fried dodgy free-range egg claims at Parliament House in Canberra this morning.

Health insurers cashing in on poor value extras cover 
2 March 2016
Following the announcement of this year's 5.59% private health insurance average price increase, CHOICE is encouraging consumers to consider dropping their extras insurance unless they are confident of receiving more in benefits than they are paying in premiums.

Dick Smith fire sale warning
26 February 2016
CHOICE is warning consumers who are looking to bag a bargain in the Dick Smith fire sale that they will struggle to exercise their consumer right to refund, repair or replacement from the retailer after it closes down.

Dick Smith goes under
25 February 2016
CHOICE says today's announcement that remaining Dick Smith stores will close within eight weeks shows the need for reforms to gift cards that will better protect consumers.

CHOICE welcomes new legislation to end excessive surcharging once and for all
22 February 2016
CHOICE has welcomed the passing of legislation that will finally give a regulator the power to crack down on companies slugging consumers with surcharges 1,000% above the cost of processing credit card payments.

Life insurance advice improved but consumers still at risk
11 February 2016
CHOICE has welcomed legislation introduced by the Federal Government today that will reduce but not remove commissions for life insurance advice but warns that consumers are still at risk of bad advice and product churn.

CHOICE reveals health-washing by global food brands
14 February 2016
CHOICE has uncovered health washing on a popular Nestle powdered drink and a number of cereals from Kellogg's, as the food giants try to manipulate the Federal Government's Health Star Rating scheme.

Funding cuts crippling financial regulator
11 February 2016 
CHOICE is calling on the Federal Government to increase funding to ASIC following a 74% decrease in high intensity surveillance activities.

Car imports reform: consumers take the wheel
10 February 2016
Consumer advocacy group CHOICE has welcomed the Federal Government's decision to allow personal imports of new cars and motorcycles from overseas markets.

Six Gerry Harveys or a TPP?
February 4 2016
Consumer group CHOICE has questioned the value of Australia signing the controversial Trans-Pacific Partnership (TPP) deal following analysis by the World Bank.

Tiger gets a ticking off 
29 January 2016
CHOICE is warning consumers to think carefully before purchasing pre-ticked travel insurance following an ASIC investigation that found Tigerair misled customers into thinking they were covered for flight delays when they weren't.

Dick Smith 'cash back' caution
25 January 2016
CHOICE says consumers are unlikely to get their cash back if Dick Smith goes under.

Netflix gone in a flash
15 January 2016
CHOICE is calling on Australian internet users to share their knowledge about how to circumvent geo-blocks, after the popular streaming service Netflix announced plans to switch off access to its international content libraries for Australian consumers.

Billboard calls for Assistant Treasurer to not play chicken and end the free-range rip-off
14 January 2016
CHOICE has unveiled a consumer-funded billboard in the Victorian electorate of Assistant Treasurer the Hon Kelly O'Dwyer calling for her to end the free-range egg rip-off and deliver a standard that meets consumers' expectations.

Marketing sharks enter the water
7 January 2016
Following the recent handful of shark attacks, CHOICE is warning consumers to be wary of marketing sharks spruiking personal shark repellents.

2015 media releases

Don't let retailers dance around your refund rights
26 December 2015
From failed festivals to overheating hoverboards, consumer advocacy group CHOICE is reminding Australians of their refund rights as we head towards Christmas and the Boxing Day sales.

Mermaid tail safety warning
19 December 2015 
CHOICE and NSW Fair Trading Commissioner Rod Stowe are warning consumers of the potential dangers of mermaid tails, a water play product that binds a child’s legs and acts as a flipper so the child can swim like a mermaid.

Uber users to be hit with taxi tax
17 December 2015
CHOICE welcomes the NSW Government’s move to legalise ridesharing but is disappointed to see consumers funding taxi compensation.

Banks facing credit card crackdown
16 December 2015
CHOICE has welcomed a suite of recommendations from the Senate Economics References Committee that would see major reforms to credit cards, helping Australians avoid sky-high interest payments and fees.

Slip slop slapdown
12 December 2015
CHOICE has tested six SPF 50+ sunscreens and found that four failed to meet the stated sun protection factor (SPF) claims on pack, with the worst performer only returning an SPF rating of 29.

Electronics retailers denying consumer rights 
11 December 2015
A shadow shop of 109 Harvey Norman, JB Hi-Fi and the Good Guys stores across the country by consumer advocacy group CHOICE has found nearly half of the salespeople contacted didn’t understand basic rights to a refund for faulty products.

Top 11 summer travel tips
9 December 2015
With the holiday season on the horizon, consumer advocacy group CHOICE is warning consumers to be on the lookout for tricky terms and conditions, hidden fees and charges and online checkouts that auto select services that are not right for you.

CHOICE welcomes ban on excessive surcharges 
3 December 2015
CHOICE applauds new laws banning excessive surcharges which will see businesses 
forced to comply or face financial penalties.

Hoverboard fire risk
3 December 2015 
CHOICE warns consumers that hoverboards may pose a fire risk when overcharged.

Federal Government backs open data and VPNs
24 November 2015
CHOICE  welcomes the Government’s response to the competition policy review although some key reforms taken off the table.

Federal Court grounds airlines for drip pricing 
17 November 2015
CHOICE welcomes Federal Court's decision on the airlines' dodgy mobile drip pricing. 

Car fuel efficiency labels a lot of hot air
16 November 2015
CHOICE has found that fuel efficiency claims on windshields of 53 cars sold in Australia understated their real-world performance by an average of 17%, leading to annual fuel bills hundreds of dollars higher than expected.

Infant formula shortage
12 November 2015
CHOICE calls on parents to report infant formula shortages and for the Federal Government to act to protect supply.

CHOICE appoints Viveka Weiley to lead the New Things Lab
11 November 2015 
CHOICE today announced the appointment of Viveka Weiley to the newly created position of Head of New Things.

Life insurance reforms a good first step
6 November 2015
CHOICE has welcomed a Federal Government crackdown on life insurance commissions but says it is disappointed that the reforms have been watered down since they were initially announced in June.

TPP trade deal sees light but consumers still in the dark
5 November 2015 
CHOICE has called for an independent assessment of the secretive Trans-Pacific Partnership (TPP) agreement that was finally released tonight by New Zealand, months after the Australian Government agreed to it.

Nabbed profits from mortgage holders 
28 October 2015
Consumer advocacy group CHOICE is calling on the Federal Government to bring forward the review of competition in Australia’s banking sector planned for late 2017 and address the competition vacuum that is costing consumers.

Travel insurance leaving consumers with the blues 
27 October 2015   
A CHOICE review of 35 travel insurance policies has found only two insurers  may cover you for mental illness while traveling, with exclusions around alcohol, adventure sports and pre-existing conditions also likely to catch you out.    

Household cost concerns ease amidst overall economic gloom
22 October 2015
CHOICE has released its latest national Consumer Pulse Report,1 showing an easing of major household cost concerns in September, accompanied by a surge in Australians ranking the economy as ‘poor’.

Government delivers surcharge death blow
20 October 2015
CHOICE has welcomed the Federal Government’s response to the Financial System Inquiry (FSI) which places consumer interests at the heart of the finance and banking system and critically signals an end to excessive credit card surcharging.

Food companies telling tales with school canteen certifications
18 October 2015
CHOICE finds self-made school canteen certifications are misleading parents.

Banking on credit card confusion
16 October 2015
CHOICE says banks make credit card statements deliberately confusing to disguise fees, high interest and poor value rewards.

Volkswagen 'technical fix' a patchy response
8 October 2015
CHOICE says consumers may have the right to seek a refund or replacement for recalled VW cars.

Kleenex's "flushable" failure
7 October 2015
At the 10th annual Shonky Awards, CHOICE has flushed Kleenex's claim that its "flushable" wipes disintegrate like toilet paper.

2015 Shonky Award winners
7 October 2015
Samsung, Kleenex, Coca-Cola, NAB, the payday lending industry and IKEA were among the eight companies and industries named and shamed at CHOICE’s 10th annual Shonky Awards in Sydney today.

TPP trade deal signed leaving consumers in the dark
6 October 2015 
CHOICE calls for independent assessment of the real benefits of the TPP

CHOICE welcomes free-range egg consultation
5 October 2015 
CHOICE has welcomed today’s start of consultations on free-range egg labelling as the next step in ending the ‘free-range’ rip off.

ACT in the driver's seat on ride-sharing
30 September 2015 
CHOICE welcomes ACT’s world leading decision to legalise ride-sharing.

CHOICE tests puncture fuel efficiency claims
30 September 2015
CHOICE is calling for car companies to come clean on their fuel economy claims following road tests that show some cars exceeded their claimed fuel consumption by more than 30%.

Point-to-point passenger services on trial
24 September 2015
CHOICE puts UberX and taxi services to the test to find out which is best in terms of price and reliability and found the popular ride sharing service came out on top, with taxis on average 40% more expensive.

CHOICE says VW car owners need clarity not a smoke screen 
23 September 2015
With Volkswagen conning 11 million "clean diesel" car owners with pollution controls that only work when tested under laboratory conditions, CHOICE is calling on the car maker and the Australian Government to urgently come clean on the local impacts.

Masterful credit card fee con
22 September 2015
CHOICE has uncovered over a decade of research and advocacy funded by MasterCard and Visa that is part of a shadowy campaign to keep bank fees high.

False free range egg crackdown
14 September 2015 
CHOICE welcomes the Federal Court’s ruling to fine Darling Downs Fresh Eggs for engaging in misleading conduct and making misleading representations in its labelling and promotion of eggs as ‘free range’.

Nominations for the 10th annual CHOICE Shonky Awards close tomorrow
14 September 2015
It’s your last chance to nominate Australia’s shonkiest product or service for a Shonky Award.

Taxi industry's Uber fear campaign misleading
11 September 2015 
CHOICE has slammed the door on the NSW Taxi Council’s claim that ride-sharing services, like Uber, are “no safer than hitch-hiking” and is driving an investigation to compare point-to-point passenger services to see which is cheapest, most reliable and provides the best overall experience.

Piracy drops with "Netflix effect"
4 September 2015
New CHOICE research has found that Australians are abandoning piracy and embracing new legal streaming services such as Netflix to access timely and affordable content.

Copyright cowboys shot down in court
14 August 2015
CHOICE welcomes today’s iiNet Federal Court judgment, which greatly limits the demands that Dallas Buyers Club LLC can make via a speculative invoice.

Crushing Samsung's spin cycle  
12 August 2015
Consumer advocacy group CHOICE has dramatically crushed Samsung’s spin cycle in Sydney today, destroying two of the electronics giant’s faulty top loader washing machines in a car crusher.

No more sugar coating the truth
10 August 2015 
CHOICE is calling for the government to clearly label sugar on food products following the consumer group's finding that there are 43 different names food companies use to describe added sugars.

Cost of living pains surge for Australian households
30 July 2015
CHOICE has released its latest national Consumer Pulse Report, showing across-the-board increases in cost-of-living concern for Australian households with 65% of consumers cutting back to cope with the financial pressure.

Federal Government survey undermines its own piracy plan
22 July 2015
The Federal Government has today published research into online copyright infringement that raises questions about the effectiveness of its key initiative for reducing online piracy.

Government rules in new labelling scheme
21 July 2015
CHOICE has welcomed the release of the Federal Government’s new country of origin food labelling scheme but says many consumers will still be left wondering where their food comes from.

Jetstar opts-in to travel tricks
13 July 2015
A trans-Tasman alliance of consumer groups is taking aim at the airlines over automatic opt-ins that can see travellers paying up to 67% more than the advertised price when booking flights.

Samsung washing machine warning
24 June 2015
Another house fire linked to a faulty Samsung washing machine has sparked a renewed warning not to use the affected machines and seek a full refund. 

Recall worries heat up
19 June 2015
With Woolworths recalling four portable room heaters today CHOICE is calling on consumers to check their homes for potentially unsafe products and register for the Federal Government’s free product recall alerts.

Banks top Bahamas in fee frenzy
18 June 2015
New figures showing Australians paid nearly $12 billion in bank fees last year raise fresh questions about the level of competition in the banking sector.

Internet parcel tax: a net loss
18 June 2015
Consumer advocacy group CHOICE has warned the Federal Government risks slugging consumers with massive mark-ups on overseas purchases if it bows to pressure from the local retail industry to reduce the GST low-value threshold on overseas goods.

Great egg-spectations as ministers get cracking on fixing free range
12 June
CHOICE welcomes Consumer Affairs Ministers’ agreement to develop a national standard for free range eggs.

Shelling out for false free range
9 June 2015
CHOICE report reveals 213 million reasons why we need a meaningful national free range egg standard.

Help end the food labelling farce
9 June 2015
CHOICE welcomes Federal Government consultation that will let consumers have their say on food country of origin labelling.

2015 supermarket price survey 
4 June 2015
The CHOICE 2015 supermarket price survey compares the price of groceries at 93 Coles, Woolworths, Aldi and IGA supermarkets across Australia.

Don't bank on the big four
1 June 2015
Consumer advocacy group CHOICE is encouraging consumers to shake off the “lazy tax” and switch out of credit card products offered by the big four banks to get a better interest rate through credit unions and smaller lenders.

Not so healthy choices
31 May 2015
A CHOICE investigation has found food companies such as McCain, Weight Watchers, Naturally Good and Mother Earth are serving up health-related marketing messages designed to give their products a halo effect, even though they perform poorly in the health star rating system.

Recall worries
22 May 2015   
Following the latest fire caused by a faulty Samsung washing machine, consumer advocacy group CHOICE is reminding Australians to check the product recalls website and return any dodgy products for a full refund.

Joe's mixed bag
12 May 2015 
Consumer group CHOICE has labelled the 2015-16 federal budget a mixed result, saying some consumers will see benefits but others will be hit hard.

Media Alert
11 May 2015
CHOICE CEO Alan Kirkland will be available in Parliament House to provide a consumer perspective on the 2015 Federal Budget, including on how key measures will impact on everyday cost of living and services.

CBA banking on a lack of competition
6 May 2015
CHOICE says Commonwealth Bank’s decision not to pass on the full official interest rate cut in full is cynical and signals a return to business-as-usual from the ‘big four’ in the domestic mortgage market.

CHOICE says 67% of Australians concerned at looming Federal Budget impacts
21 April 2015
Two-thirds of Australians are concerned at how the looming Federal Budget might affect them, with increased spending on hospitals, the aged pension and schools topping consumers’ priorities. Among those with children aged under five years, 75% are concerned at childcare fees.

Internet filter to enforce Australia Tax
17 April 2015
A new law being considered by the Federal Senate may be used to block Virtual Private Networks (VPNs) that allow Australians to shop online to save money or purchase content not available domestically.

ANZ's epic fail on financial advice
16 April 2015
CHOICE says ANZ’s announcement about a failure to deliver services to financial advice clients is yet more damning evidence of fundamental flaws in Australia’s financial advice industry.

School holiday price premium
9 April 2015
A CHOICE investigation has found Australians taking vacations during school holidays can expect to pay up to 64%  more than for trips taken during the school term.

Copyright cowboys could take consumers for thousands 
8 April 2015
CHOICE says that yesterday’s iiNet Federal Court ruling has left nearly one-third of Australians in legal limbo because of our outdated copyright laws.

Help crack the Easter egg palm oil puzzle
1 April 2015
CHOICE has found consumers are in a palm oil labelling wilderness when it comes to Easter chocolate with phrases such as “vegetable fat” masking this unhealthy and often unsustainable product.

Don't trade away our sovereign rights
26 March 2015
Consumer advocacy group CHOICE has renewed its call for the text of the Trans-Pacific Partnership (TPP) trade agreement to be released following the latest leak, which details the threats to sovereign law making.

Hey Presto! Netflix has arrived
24 March 2015
Following the launch of Netflix in Australia, consumer advocacy group CHOICE is encouraging consumers to compare and consider switching streaming providers on a regular basis as exclusive content deals still characterise the market.

Hollywood's fake fine racket... coming to a screen near you
23 March 2015
Consumer advocacy group CHOICE says a proposed industry run ‘education’ notice scheme lays the groundwork for a fake fine racket, which is already playing out in the United States.

2015 Ruby Hutchison Memorial Lecture
19 March 2015
In honour of CHOICE's founder, the 2015 Ruby Hutchison Memorial Lecture, hosted by CHOICE and ASIC, will be delivered tonight at the Sydney Conservatorium of Music by Richard Cordray, the director of the US government's Consumer Financial Protection Bureau.

Just not right
17 March 2015
Consumer advocacy group CHOICE has today launched a campaign calling on Kellogg’s and 6 other food manufacturers to roll out the front of pack health star rating on their products.

Regulator targets pain relief
5 March 2015
Consumer advocacy group CHOICE has welcomed the ACCC’s decision to take the makers of Nurofen to the Federal Court over its targeted pain relief claims on products such as Nurofen Back Pain, Nurofen Period Pain, Nurofen Migraine Pain, and Nurofen Tension Headache.

Unhealthy premium?  
27 February 2015
With health insurance premiums set to rise 6.2% on average this year consumers have 30 days to prepay the annual premium and avoid the price hike altogether.

Educating Malcolm
25 February 2015
CHOICE has launched a campaign encouraging consumers to help educate the Minister for Communications, Malcolm Turnbull about the need for consumer protections in a proposed industry run anti-piracy ‘education’ notice scheme.

CHOICE hails taxi surcharge cap
24 February 2015
Consumers in Western Australia who frequently use taxis will be better off today following the state government’s decision to cap credit card surcharges.

Frozen fruit fiasco
16 February 2015
CHOICE is calling on the Federal Government to take action on country of origin food labelling following the national recall of frozen mixed berries.

Fosters Australian for killing craft beer
11 February 2015
An investigation by consumer advocacy group CHOICE has found foreign owned brewing giant SAB Miller which owns Foster’s Group (Carlton & United Breweries [CUB]) is locking out genuine Aussie craft beers from the taps at your favourite local pub.

HideMyAss for safe, global online shopping
30 January 2015 
New CHOICE research reveals which Virtual Private Network (VPN) services offer the best privacy protection for internet browsing while also opening up a world of new products and services.

Slim pickings with dodgy diet advice
29 January 2015 
Consumer advocacy group CHOICE is warning Australians not to fall for the hype of a popular diet detox program being marketed through social media platforms such as Facebook.

CHOICE sizes up food packaging
20 January 2015
With food and groceries the second biggest cost-of-living concern for Australian consumers[1], CHOICE has compared a selection of similar-looking groceries from rice bubbles to laundry powder to show consumers how they can get more value at the supermarket.

Car hire insurance rort
8 January 2015
CHOICE says that buying your rental car insurance at point of sale or online through a car hire company will see you paying up to 491% more than getting coverage under a basic travel insurance policy.

CHOICE says GST debate should be based on facts not myths
6 January 2015
CHOICE says the debate about charging GST on overseas purchases should be informed by evidence. Otherwise there is a risk of policies that simply punish Australian consumers for no overall community benefit.

2014 media releases

Refund rights unboxed
26 December 2014 
Whether you are purchasing gifts at a local store or clicking through a checkout online or in-app, CHOICE is reminding shoppers they are protected by the same Australian Consumer Law.

Extended warranty warning
22 December 2014
CHOICE is reminding consumers to be on guard against retailers and manufacturers pushing unnecessary extended warranties in the lead up to Christmas.

Aussie kids set to cash in on Christmas
19 December 2014 
A CHOICE survey of Christmas spending has found 52% of Australians will buy gifts for kids, followed by partners (47%), and parents (38%) this year, with gift cards (41%), toys (35%), clothes (33%) and chocolate (32%) topping the list of presents.

Consumer report reveals growing economic gloom
12 December 2014
CHOICE has released its latest national Consumer Pulse Report, revealing growing pessimism over the state of Australia’s economy.

Gift cards that stop giving
11 December 2014 
Although Australians spend $2.5 billion a year buying gift cards for family and friends, many consumers are unaware that the card they are buying might expire before it is redeemed, taking the good cheer out of Christmas and leaving your loved ones empty handed.

Government paves the way for disconnections and an internet filter
10 December 2014 
CHOICE says the Federal Government’s internet piracy crackdown opens the door for harsh consumer penalties while ignoring the biggest drivers of online infringement.

Ecoeggs cracked again for shonky free range claims
9 December 2014
CHOICE has welcomed the ACCC’s decision to take the supplier of Ecoeggs to court for alleged false and misleading free-range claims.

New CHOICE research reveals the two biggest drivers of piracy
9 December 2014
New research from CHOICE has found people who illegally download content are frustrated by cost and availability of content in Australia. Pirates are also more likely to support the content industry through legitimate purchases than other Australians.

Smoking hot eyelashes
5 December 2014
With everyone from Nicole Kidman to Lindsay Lohan lining up for the latest eyelash extensions, many unqualified and inexperienced practitioners are seeking to capitalise on this new beauty trend with sometimes alarming results for consumers.

Consumer celebrate five years of simpler grocery pricing
2 December 2014 
Consumers have enjoyed the benefits of compulsory grocery unit pricing for five years. CHOICE is now calling on supermarkets to voluntarily improve unit pricing because of how useful it is for the average shopper.

684 000 households are paying for content through international stores
21 November 2014
New research from CHOICE has found an increasing number of Australians are dodging online geoblocks and purchasing movies and TV shows directly from overseas.

Time to call an end to the financial advice debate
20 November 2014
CHOICE has welcomed the Senate’s decision to restore essential financial advice protections to Australians and is calling on the government to end the uncertainty that has plagued the industry by abandoning plans for any further changes to the law.

Senators stand up to save consumer protections
19 November 2014 
CHOICE applauds Senators who have announced they will repeal regulations that removed essential protections for consumers seeking financial advice.

Flying blind with opt in insurance
14 November 2014
A CHOICE review of travel insurance offered by Qantas, Jetstar and Virgin has found auto-selecting a policy when purchasing a plane ticket online can leave you grappling with exclusions and over paying for your travel insurance.

Bank to return nabbed late fees
12 November 2014
CHOICE has welcomed the decision by NAB to settle a class action over unfair late payment fees and believes it sends a clear signal that other businesses should follow suit.

Consumer report reveals growing economic gloom
1 November 2014 
CHOICE has released its latest national Consumer Pulse Report, revealing growing pessimism over the state of Australia’s economy.

Avoiding rotten rentals
31 October 2014
Renting a roof over your head can be the most affordable and often only option for millions of Australians but if you don’t know your rights lazy landlords can leave you languishing in damp, dangerous and dingy digs.

Report finds billions lost to toxic banking
28 October 2014
Consumer advocates from across the globe have collaborated to report on the global cost to consumers from toxic banking practices such as inappropriate sales incentives. The report comes as the Australian Senate is set to vote on the Bill to finalise the removal of financial advice protections in Australia.

Made in claims should be taken with a grain of salt
27 October 2014
CHOICE welcomes the Standing Committee on Agriculture and Industry’s recommendation that food country of origin labelling needs to change but believes the Committee has missed an opportunity to simplify the system for consumers.

What are we trading away?
24 October 2014
CHOICE is calling on the Government to reveal what Australia is trading away in the Trans-Pacific Partnership Agreement (TPP) trade discussions being held in secret in Sydney tomorrow.

CHOICE survey shows cost of living concern eases as budget debate moves on
22 October 2014
CHOICE's latest national Consumer Pulse Report has found an across-the-board easing in cost-of-living concerns from June through to September, although bills continue to increase.

2014 Shonky Award Winners
14 October 2014
Commonwealth Bank, Arnott’s, Amazon Kindle, Kmart and Thermomix were among the seven companies named and shamed at CHOICE’s annual Shonky Awards in Sydney today.

Which bank won a Shonky
14 October 2014
The Commonwealth Bank (CBA) was awarded the dubious honour of a CHOICE Shonky Award today following the slick PR campaign it served up to apologise for nearly a decade of dodgy financial advice.

Sugar coating sports drinks
7 October 2014
CHOICE believes that allowing sports drinks to carry health claims will mislead consumers into believing that sports drinks are generally a healthy option and is warning the food regulator not to be sweet talked by the beverage industry.

Banking on the lazy tax
1 October 2014
A review of credit cards by consumer advocacy group CHOICE has found consumers can reduce their interest rate by more than 10% by ditching products offered by the big four banks.

Court bans Coles from making dodgy credence claim
29 September 2014
CHOICE has welcomed news that the Federal Court has banned Coles for three years from advertising that its bread is made or baked on the day it was sold and is calling on consumers to come forward with other crazy credence claims they have identified.

Court puts another crack in false free range claims
23 September 2014
CHOICE’s campaign to clarify what ‘free-range’ means in Australia crossed another road today with the Federal Court finding that Pirovic Enterprises engaged in misleading conduct and made misleading representations in its labelling and promotion of eggs as ‘free-range’.

Harper delivers tool-kit for dismantling the Australia Tax
22 September 2014
CHOICE says today’s draft report from the Competition Policy Review can give Australians the benefits of more competition from overseas markets and new technologies.

CHOICE unwraps industry push to hide shrinking packs
12 September 2014 
CHOICE says consumers rely on quantity information on the front of food products and it shouldn't be removed.

376% more for the same digital content - is this what competition looks like?
9 September 2014 
Latest analysis from consumer advocacy group CHOICE has found Australian consumers are forced to pay staggeringly high premiums for repackaged content even when it is delivered online through streaming or on-demand services.

Taken for a ride down the aisle
28 August 2014
A CHOICE undercover shadow shop has found that if you mention the word “wedding” when booking an event half the venues and many suppliers quote more than for an identical birthday event.

CHOICE calls for ban on conflicted advice
26 August 2014
In its submission to the Financial System Inquiry CHOICE is calling for the banning of all fees, commissions and remuneration that create a risk of conflict of interest for financial advisers.

The first test for deregulated travel industry
25 August 2014
CHOICE says the collapse of Australian Specialty Tours Pty Ltd in Victoria will show how well consumers are protected following industry deregulation on 1 July this year.

Consumer voice in travel industry
20 August 2014 
CHOICE has begun work on a new project that will provide a mix of research, tailored information, education campaigns and advocacy to improve the experience of Australian consumers in the travel market.

What is Australia's dodgiest product or service?
20 August 2014
From dangerous dummies to dodgy credence claims the CHOICE Shonky Awards name and shame Australia’s worst products and services in a bid to get businesses to lift their game.

Consumer report reveals cost of living squeeze
8 August 2014
CHOICE has released its first national Consumer Pulse Report, revealing an anxious picture of Australia’s households.

WA consumer report reveals cost of living squeeze
31 July 2014 
CHOICE has released a new report on Western Australian consumers’ cost-of-living concerns, revealing an anxious picture of the State’s households.

Anti-piracy paper high on costs but low on solutions
30 July 2014 
CHOICE says that the Federal Government’s Online Copyright Infringement discussion paper puts forward solutions which are likely to pass costs on to all internet users without dramatically reducing rates of piracy.

Leaked anti-piracy paper not so fancy
29 July 2014 
CHOICE says that the leaked Federal Government’s Online Copyright Infringement discussion paper sidesteps the Australia tax issue and fails to deal with the real causes of piracy.

Media alert - consumer and seniors groups call for senate to save FoFA
15 July 2014 
A coalition of consumer and seniors’ groups will call for the Senate to save vital consumer protections.

Nestle milking parental guilt
15 July 2014
CHOICE has found Aspen, Nestle and Nutricia are targeting unsuspecting parents with costly “junior milk” products that make a range of outlandish nutritional claims and offer few benefits to healthy toddlers.

Senate delivers blow to fair financial advice
15 July 2014
CHOICE has expressed disappointment at today’s vote in the Senate to uphold the Federal Government’s wind-back of consumer financial advice protections.

Unhealthy premiums
8 July 2014
A CHOICE review of health insurance has found consumers across the country can save $1400 on average on their premiums by selecting the right Top Hospital cover.

Discount divas big week on a song
4 July 2014
A CHOICE journalist has saved an impressive $1143.65 on entertainment, household bills, wine, clothing, beauty and everyday bills in one week by using vouchers, finding discounts and buying items on sale.

CONBANK says but consumer protections must go
3 July 2014
Today the Commonwealth Bank issued a public apology for nearly ten years of bad behavior from their financial advisers.

Government opts out of consumer protection
30 June 2014
CHOICE is calling on federal politicians to oppose regulation which winds back essential protections for consumers seeking financial advice.

Food ministers sign off on new star labelling scheme
27 June 2014
CHOICE has welcomed the decision by food and health ministers from the federal, state and territory governments to give the final sign off on the Health Star Rating Scheme, and called on food manufacturers to start rolling out the ratings to help consumers make healthier choices.

Financial advice protections must stay
20 June 2014 
CHOICE is calling on federal politicians to oppose all legislation and regulation that will wind back essential protections for consumers seeking financial advice.

ACCC acts on dodgy drip pricing
19 June 2014
CHOICE welcomes the news that the ACCC is cracking down on misleading drip pricing but says legal action is only the first step towards fair airfares for Australian consumers.

Court Cooks Coles Bread Claims
18 June 2014
In a victory for common sense and consumers, the Federal Court has today ruled that Coles breached the Australian Consumer Law (ACL) with its “freshly baked” bread claims.

Governments get cracking on free range
13 June 2014 
CHOICE says the decision today by the nation’s consumer affairs ministers to commence the development of a draft National Information Standard for free-range eggs is great news for consumers who have been paying a premium for dodgy free-range eggs for far too long.

Pain pills hurting the hip pocket
12 June 2014
When you’re in pain drug companies know you’re up for paying a premium if you believe a pill will relieve your pain faster or target a particular part of your body. In reality the only relief their targeted marketing claims provide is to the weight of your wallet.

CHOICE says time to axe the Australia Tax
11 June 2014 
CHOICE has called on the Federal Government’s Competition Policy Review to axe the ‘Australia tax’ and give consumers the benefits of more competition from overseas markets.

New research finds home insurance harder to come by in a time of climate change
5 June 2014
Homebuyers are being warned that extreme weather risk combined climate events could double the price of a home insurance premium and erode property values in some areas by up to 40 per cent within the term of a mortgage, according to new research commissioned by The Climate Institute in partnership with consumer group CHOICE.

Media alert - Home buyers must factor in climate change
5 June 2014
The Climate Institute, in partnership with consumer group CHOICE, is launching a report on how the home insurance industry is pricing extreme weather risk.

Online airfare pricing porkies
4 June 2014 
Have you ever felt under pressure when booking a flight online? A CHOICE review of the online booking processes on Virgin, Qantas and Expedia found consumers are fed dubious messages about available seats to encourage them to purchase tickets.

CHOICE wheys up yoghurt options
3 June 2014 
Consumer advocacy group CHOICE has looked at yoghurt products and found that while they are often marketed as healthy, low fat, calcium rich options for kids and adults alike, the truth is some are more like dairy-based desserts.

Media alert - Another storm brewing for retirees
22 May 2014 
Consumer advocate CHOICE will call on the Federal Government to abandon its proposed wind-back of financial advice protections following its appearance at today’s Senate Committee hearings into the Government’s changes to the Future of Financial Advice (FoFA) laws.

Households hit by health funding cuts
13 May 2014
CHOICE says increased costs of medicines and GP visits will strike deep

Media alert - CHOICE responds to the Federal Budget
12 May 2014
CHOICE CEO Alan Kirkland will be available in Parliament House to provide a consumer perspective on the 2014 Federal Budget, including on how key measures will impact on everyday cost of living and services.

Ramming home risky home loans
7 May 2014
Just six years after poor lending practices contributed to a global financial crisis, three high-risk borrowing strategies are back on the market to tempt those struggling to raise the deposit for a home loan.

CHOICE says FoFA wind-back must be abandoned
30 April 2014
Consumer advocates are calling on the Government to abandon the wind back of Future of Financial Advice (FoFA) protections as a CHOICE survey found 81% of consumers were concerned at the prospect of bank tellers up-selling customers complex financial products.

CHOICE says the Australia Tax is in fashion
22 April 2014
A CHOICE review of some popular clothing items has found Australians are paying up to 60% more than U.S. consumers for exactly the same products.

Muesli maker rolls out Health Stars
16 April 2014 
CHOICE says Monster Health Food Co’s decision to implement the Health Star Rating scheme is a real win for consumers.

CHOICE calls on government not to drop testing of food pesticides
11 April 2014 
CHOICE says the federal government must not axe a scheme designed to test whether the pesticides used in food production are safe for consumers.

CHOICE calls on Inquiry to put power back in the hands of banking consumers
9 April 2014
CHOICE has released new research showing Australia’s Big Four banks rely on perceptions that switching is ‘too much hassle’, despite lower levels of customer satisfaction.

CHOICE says all state and territory Governments should put an end excessive taxi surcharges
8 April 2014 
CHOICE has welcomed the news that the NSW government will follow Victoria’s lead and slash excessive taxi surcharges, and is calling for other state and territory governments to follow suit.

CHOICE welcomes Competition Review terms of reference
27 March 2014
CHOICE says the Competition Review stands to deliver tangible benefits to Australian consumers.

The great surcharge price gouge continues
18 March 2014 
CHOICE says 12 months on from the introduction of rules designed to rein in excessive credit card surcharges, Australia’s worst surcharge offenders are continuing to take consumers for a ride.

Lunchbox stars revealed
17 March 2014 
CHOICE put popular lunchbox items to the test in a new analysis using the Health Star rating system and found significant variations in the nutritional profile of the products.

The Body Shop removes products from sale in China
13 March 2014
CHOICE has welcomed The Body Shop’s decision to “temporarily” remove its products from sale in China.

Do you know what is on your credit report?
12 March 2014
CHOICE says it’s time to get your free credit report as new credit reporting rules come into force.

Are The Body Shop's cruelty free claims just cosmetic?
11 March 2014
CHOICE says The Body Shop has been selling products in China where they are at risk of being tested on animals. This is in direct conflict with the business's ethical marketing claims.

What krafty companies don't want you to know
26 February 2014 
CHOICE has used the recently released Health Star Rating Calculator to compare a selection of supermarket favourites, finding few stars among the offerings from food giant Mondelez, the parent company of Kraft, Cadbury, Nabisco and Oreo.

Premium SMS warning
24 February 2014
Parents should be on the lookout for dodgy guerilla marketing teams who are reportedly pushing premium SMS services on children as young as 14 on their way home from school.

Government strikes out on internet policy
21 February 2014 
CHOICE is calling on the Federal Government not to introduce so-called ‘three strikes’ anti-piracy measures, which it says will push Australia into the digital dark ages.

Consumers at risk of financial wind back advice
19 February 2014
In a submission on the proposed changes to the Future of Financial Advice (FoFA) reforms, CHOICE has called for a comprehensive regulatory impact statement to assess the impacts on consumers.

14000 Australians call for transparency on secretive trade deal
11 February 2014 
CHOICE will present its 14,000-strong petition on the Trans-Pacific Partnership (TPP) at Parliament House this afternoon in a last ditch bid for transparency before the secretive trade deal is signed off.

Healthy start for star system
6 February 2014
With the launch of the Health Star Rating Scheme, food companies now have all the information required to roll out better nutrition labelling for consumers.

CHOICE rejects low value tax
6 February 2014
In a submission ahead of the 2014-15 Federal Budget, CHOICE has provided new analysis showing the cost of proposals to reduce the GST low-value threshold (LVT) on imported goods would far outweigh the benefits.

Federal Court rules late payment fees exhorbitant
5 February 2014
The decision by the Federal Court today against ANZ for charging excessive late payment fees is welcome news for consumers and should send a clear message to businesses that late fees must reflect actual costs.

CHOICE joins ABC1's The Checkout for another season
29 January 2014
You can catch CHOICE's guilty mum Kate Browne alongside Julian Morrow and Craig Reucassel (The Chaser’s War on Everything, The Hamster Wheel), Kirsten Drysdale (Hungry Beast) and emerging writer/performers Zoe Norton Lodge, Ben Jenkins, Scott Abbot and Richard Cooke for a new season of The Checkout.

CHOICE asks how Aussie is our craft beer?
26 January 2014
While beer consumption has been falling since the 1970s, Australian’s demand for quality is higher than ever with a record 150 breweries brewing craft beer across the country, but how local are our favourite craft beers?

Passing on presents
8 January 2014
Online trading sites currently boast a book on Australian Mongrel working dogs, Stuart Crystal wine glasses, a bamboo manga drawing tablet and a surfboard CD rack. What do these items have in common? They’re re-gifted items for sale.

CHOICE says some New Years resolutions are worth keeping
1 January 2014
Each year Australian consumers are confronted with shonky claims, over-priced goods and ever-more complex products and services. To help consumers avoid unnecessary fees and charges, dodgy credence claims, international price discrimination and warranty rorts, CHOICE is offering all Australians ten New Year’s resolutions that can help to ease cost of living pressures in 2014.

2013 media releases

CHOICE says financial advice rollback is a step in the wrong direction
28 December 2013
CHOICE says the needs of consumers must to be given more consideration in reforms to the Future of Financial Advice (FoFA) legislation announced by the Federal Government today.

Refund rights
26 December 2013
If you’ve unwrapped a dud this Christmas it’s important to know your rights when it comes to refunds, repairs and replacements. It doesn’t matter if the faulty product was purchased from a bricks and mortar retailer, an Australian website or an overseas website - consumers are protected by the same Australian Consumer Law.

Free range porkies
23 December 2013
If you’re looking to put some pork on your fork this holiday, you may find yourself paying up to 600% more for free-range products.

Health insurance rises outpace CPI
23 December 2013
With the Federal government signing off on private health insurance price rises for 2014, CHOICE is calling on Australians to health-check their insurance and make sure they have the cover need at a competitive price.

Food industry failure on front-of-pack labelling
12 December 2013 
Food industry failure on front-of-pack labelling

CHOICE welcomes ACCC free range crackdown
10 December 2013
CHOICE has welcomed the Australian Competition and Consumer Commission’s (ACCC) decision to pursue two egg producers for misleading ‘free-range’ claims.

Big food multinationals undermine healthy eating push
6 December 2013
Consumer and public health groups have condemned efforts by the food industry to undermine a new front-of-pack food labelling system agreed to earlier this year.

Consumer funded ad slams secret trade treaty
5 December 2013
CHOICE will be running an advertisement in The Australian papers tomorrow (5 December) to inform the Australian public about the secretive Trans-Pacific Partnership (TPP) trade agreement being negotiated in Singapore this weekend.

Pretty unfair
4 December 2013 
A CHOICE review of some popular lipsticks, moisturizers and colognes has found Australians are paying up to 200% more than overseas consumers for exactly the same products.

Retail warranty rort
27 November 2013
85% of major electronics retailers have a lot to learn about consumer law.

CHOICE reveals size of proposed internet tax
26 November 2013 
CHOICE has for the first time revealed the size of the ‘internet tax’ proposed by local retailers, saying consumers and the economy more broadly would likely suffer from such a knee-jerk response.

Junk food fed through kids apps
25 November 2013
A CHOICE review of junk food marketing to kids has found fast food companies using mobile phone apps and social media to push salty, fatty and sugary foods to children without even the limited voluntary restrictions found in television advertising.

Oh no Pea Beau
22 November 2013
A CHOICE test of 15 surface sprays has found that hitting cockroaches with the old Pea Beu is the least effective way to take down these creepy crawlies, scoring a meagre 1 out of 100 in overall performance.

CHOICE welcomes draft terms of reference for financial system inquiry
21 November 2013 
CHOICE has welcomed the release of the terms of reference for the financial system inquiry, which is charged with examining how to position the financial system to best meet Australia’s needs.

Trading bad
15 November 2013
Are you one of the hundreds of thousands of Australians who could face new criminal penalties for illegally downloading content under the proposed Trans-Pacific Partnership?

CHOICE says it is time for action on sky-high credit
8 November 2013 
CHOICE is calling for action on sky-high credit card surcharges following a much-anticipated report from the Commonwealth Consumer Affairs Advisory Council (CCAAC).

Egg on their face
6 November 2013
Following the 8th annual Shonky Awards last week, CHOICE launched a ‘People’s Choice Shonkiest Shonky’ poll, inviting members of the public to vote for their favourite shonky.

The heat is on energy bills
30 October 2013 
CHOICE is turning the heat up on energy retailers in a bid to close a loophole that allows them to increase energy prices without informing consumers before they’ve already taken effect.

2013 Shonky Award winners
29 October 2013
Qantas, Dairy Farmers, Energy Australia and Kleenex were among the eight companies named and shamed at CHOICE’s annual Shonky Awards in Sydney today.

Consumer group wants to shine the light on secret trade deal
25 October 2013
CHOICE is today launching a campaign calling on the Federal Government to release the contents of the highly secretive Trans-Pacific Partnership (TPP) trade deal.

Internet phones could signal the end for landlines
17 October 2013
A CHOICE review of the growing market for Voice over Internet Protocol (VoIP) services which allows consumers to make calls over the internet has found 51.2% of those surveyed used VoIP to make calls*.

CHOICE gets the skinny on online weight-loss programs
11 October 2013
CHOICE says many online diet plans can set you up to fail, with restrictive diets, intensive exercise and excessive payments.

CHOICE makes free-range super-complaint
1 October 2013
NSW Fair Trading has been asked to investigate potentially misleading “free-range” egg claims after CHOICE found that consumers are paying double the price of cage eggs for products that are unlikely to meet their expectations.

SURVEY: GST loophole has little to do with the decision to buy online
26 September 2013
New research by CHOICE reveals that the campaign by Australian retailers to blame the GST low-value-threshold (LVT) for the industry’s woes is based more on fiction than reality.

Resist the call of duty
19 September 2013 
CHOICE’s spot check has found nine out of thirteen* products were more expensive in duty-free than from major Australian retailers and e-retailers. In fact, it appears that deluxe sized bottles of liquor are the only consistently less expensive product in duty-free shops**. The findings challenge consumer perceptions that duty-free shopping is great value all around.

Can you spot a fake online?
13 September 2013
CHOICE has investigated the booming global trade in counterfeit products which is estimated to generate AU$272 billion annually as consumers fall for dodgy designer knock-offs and sophisticated copies.

Apple bites Aussies with new iPhone pricing
12 September 2013 
CHOICE is calling on consumers to express their disappointment with Apple following the release of the new iPhone pricing which will cost Australian consumers up to 14% (excluding GST) more than consumers in the United States.

CHOICE announces new Chair
4 September 2013
CHOICE has announced the appointment of Nicole Rich as Chair of its Board, replacing Jenni Mack, who had earlier announced her intention to step down after ten years on the Board, including seven years as Chair.

Domestic robot invasion
1 September 2013
A CHOICE review of domestic robot vacuum cleaners and mops has found the dream of time-poor Australians to be able to sit down and relax while an artificially intelligent device cleans the house is still a galaxy far, far away.

Paid celebrity posts
25 August 2013 
CHOICE believes celebrities should inform consumers when they are being paid to promote a product or service on social media. “Tweeting and posting ‘selfies’ is big business and rightly or wrongly consumers put a lot of trust in what celebrities have to say,” says Tom Godfrey, Head of Media at CHOICE.

Dangers of pregnancy pill popping
16 August 2013
CHOICE reports that while over one third of pregnant women are taking herbal medicines, [1] many may be unaware of the potentially harmful side effects. 10% are not taking the recommended doses of folic acid and iodine.

Shoe shadow shop
13 August 2013 
CHOICE conducted an online shoe shadow shop and found when it comes to speed of delivery, sizing information and free delivery; traditional bricks and mortar retailers David Jones and Myer were shown a clean pair of heels by local online shops and two UK outlets.

CHOICE says it is time to fast forward copyright past the VHS era
13 August 2013 
CHOICE today released new research* showing - one in seven (14%) consumers are - breaking the law by copying music or – videos they own onto devices like iPods and tablet computers for personal use, highlighting the absurdity of Australia’s outdated copyright regime.

Aussie gamers are under attack
30 July 2013
Tuesday 30 July, 2013. A CHOICE review of PS4 and Xbox One games such as Battlefield 4, Call of Duty Ghosts, and Destiny found the games will cost 37% more in Australia than in the United States, reinforcing the digital discrimination faced by local gamers.

CHOICE welcomes IT pricing review findings
29 July 2013
CHOICE has welcomed today’s final report from the Federal Parliament’s inquiry into IT pricing, saying it delivers a clear blueprint to reduce the digital price discrimination faced by Australian consumers.

Queensland flies the coop
24 July 2013
CHOICE says the Queensland Government’s backflip on free-range egg stocking density has scrambled its own standard, leaving consumers in a flap.

Consumers call for capped roaming charges
3 July 2013
CHOICE welcomes new rules forcing telcos to warn consumers of excessive overseas roaming charges.

Almost half of Australians do not know their credit card rate
28 June 2013
CHOICE has released new survey results showing that 48% of Australians who reported using their credit card recently say they do not know or are unsure of the interest rate that would apply.

Qantas charts a dodgy flightpath on surcharges
26 June 2013
While any reduction in astronomical surcharges is welcome, CHOICE would like to see Qantas' credit card surcharges fall to reflect actual processing costs.

Liquid breakfasts should up and go
25 June 2013 
A CHOICE investigation into 23 liquid breakfast products including Sanitarium’s Up & Go, Devondale Fast Start, Kellogg’s breakfast drinks, Vitasoy Vitago, Dairy Farmers Oats Express and Aldi Goldenvale Quick Start has found a spate of dodgy nutritional claims.

Winter wheat bag warning
20 June 2013
Following a joint CHOICE and Channel 7 News investigation, it has been found that children’s cuddly toys containing wheat bags needed only a few minutes in the microwave to pose a potentially deadly threat to consumers.

New star rating to help consumers choose healthier products
14 June 2013
In a major win for Australian consumers, a new star rating system for food nutrition has been approved by the nation’s food and health ministers in Sydney today.

Health insurance rip off
13 June 2013
A CHOICE investigation into the Australian health insurance industry looking at thousands of health insurance policies has found that 19% of health expenditure comes directly from the pockets of Australian consumers and isn’t rebated by Medicare, which is the highest contribution of all English-speaking countries.

Bottled water has consumers boiling
7 June 2013
CHOICE has calculated that Australians are paying 2000 times more than the cost of tap water to drink from a bottle even though 93% of households are connected to town water.

Credit card surcharges need government action
29 May 2013
A new survey commissioned by CHOICE has found that close to half of Australians who reported paying a credit card surcharge in the last three months say they were not offered or made aware of an alternative, surcharge-free payment method.

CHOICE says palm oil is being unclearly labelled
21 May 2013
CHOICE says unclear labelling of products containing palm oil is not allowing consumers to make informed purchasing decisions.

CHOICE welcomes new head of media Tom Godfrey
10 May 2013 
CHOICE today announced that Tom Godfrey will take on the role of Head of Media, bringing with him over 15 years of experience in public relations, corporate communications and digital media strategy.

SimCity limits
18 April 2013
In response to ongoing problems with the latest release of Electronic Art’s (EA) SimCity CHOICE has published a guide advising consumers on how they can get a refund on the game.

CHOICE finds top selling Nespresso pods not so tasty
18 April 2013
While George Clooney’s looks may have helped Nespresso explode into a billion dollar global brand, CHOICE has found the coffee capsules aren’t as hot as their competitors, placing fourth out of five in a taste test.

CHOICE calls on four big banks to walk the talk on interest cuts
12 April 2013 
With mortgage debt at a historic high, CHOICE is challenging Australia’s major banks to use their record profitability to pass on an out-of-cycle interest rate cut to consumers.

Stop the confusion
27 March 2013 
CHOICE has welcomed recommendations that the government develop a more effective approach to country of origin labelling after an inquiry found that consumers were confused by the current approach.

Five questions for Apple, Adobe and Microsoft at IT pricing inquiry
22 March 2013
CHOICE is challenging global technology giants Adobe, Apple and Microsoft to answer five key questions at today’s Federal Parliamentary inquiry into IT pricing, which is looking at why Australians are paying about 50% more for software and hardware.

Clock ticking on outrageous surcharges
19 March 2013 
CHOICE says time has run out for excessive credit card surcharges, with the Reserve Bank's new rules limiting surcharges coming into effect today.

Salt levels on shaky ground
11 March 2013
In an era where manufacturers are meant to be reducing salt levels in processed food, a CHOICE review of kids’ food has found unacceptably high-levels of salt in a raft of products, including breakfast cereals and lunch box snacks. In some instances, a food product marketed at children was found to have more salt than the adult equivalent.

Judgement day approaches for shonky credit cards
7 March 2013 
Ahead of new rules reining in excessive credit card surcharges from 18 March,1 CHOICE is calling on the worst offenders to stop price-gouging shoppers.

CHOICE exposes Australian dirty dishwashing habits
5 March 2013 
From the dodgy habit of leaning plates together to the scandal of ‘shadowing’ – where bowls are placed over one other – a CHOICE survey has opened the lid on Australian dishwashing habits and discovered a raft of dirty problems and sticky issues.

When packaging attacks
20 February 2013
In response to the pervasiveness of frustrating, impenetrable and potentially dangerous packaging, CHOICE is today launching “Pack Attack”, a campaign calling on manufacturers to adopt packaging that doesn’t require knives, scissors or super-human strength to access.

CHOICE welcomes summons of tech giants
11 February 2013
CHOICE welcomes the move by the Federal Parliamentary Committee investigating digital prices to make international tech giants front up and explain the high prices paid by Australians.

Steaking out the truth
7 February 2013
With steaks on supermarket shelves and restaurant menus increasingly coming from beef farmed in a variety of ways – from organic to grain-fed to hormone-free - CHOICE says consumers need to be better informed about what they are buying.

CHOICE calls for insurance companies to clean up their act
31 January 2013
In the aftermath of the Queensland floods, CHOICE is calling on insurance companies to clean up their act and not use the recent disaster as a reason to jack-up premiums or abandon residents in flood-prone areas.