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Technology journalist

I've just got a letter saying the NBN is coming to my street. Am I about to lose my internet? What should I do?

Once the NBN is in your area, you’ll have 18 months to move to the new network. If you stay with the same ISP, it will most likely be treated as an upgrade and there should be no penalty for ending a contract and starting a new one. For people on fibre to the premises (FTTP) connections, where fibre is replacing copper, your existing phone and internet services will eventually be disconnected. You can keep your landline phone number if you move it before the old network switches off. Mobile, wireless and satellite services will not be disrupted.

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