consumer protection
Aussies still struggling to get refunds for faulty products
We're legally entitled to certain remedies if a product fails, but new data reveals the reality isn’t that simple.
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Latest stories
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How to connect your smartphone to your printer
We show you how to print from your Android, iPhone or iPad via Wi-Fi, Bluetooth or email. -
Is the latest NutriBullet worth getting?
We review the latest range of single-serve blenders to see if they live up to the hype. -
9 washing machines you shouldn't be buying
Need a new machine? Avoid these washed-up top loaders and front loaders that rated lowest in our lab tests. -
Financial elder abuse is happening more than we know
Adult children attempting to take over the family home is just one of its many forms. -
Energy Australia fined $14m for misleading pricing
After issuing several infringement notices to smaller retailers, the ACCC has won its first case against one of the ‘big three’.
Take action
Sign the petition for fair, transparent grocery pricing
From specials that aren’t specials to confusing and unclear pricing claims, people are fed up with feeling tricked by the specials offered by the big supermarkets. That’s why we’re fighting for strong new rules that will help stop dodgy specials for good. Will you join us and call on the government to make fair, transparent grocery pricing the law?
Supermarket Pricing
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Which supermarket has the cheapest groceries?
We investigate prices at Coles, Woolworths, Aldi and IGA to see which chain offers the biggest savings. -
How we survey supermarket grocery prices
Our nationwide survey of grocery prices reveals which supermarket offers the greatest savings. Here's how we do it. -
Coles and Woolworths accused of misleading shoppers
The ACCC is taking the retailers to court for 'prices dropped' and 'down, down' offers. -
How to break up with your supermarket
Here's how to consciously uncouple from Coles, Woolies and Aldi. -
Is it worth buying groceries in bulk?
We compared prices on 100 grocery products – here’s what we found.
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Health insurance
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Health funds compared: Medibank, Bupa, HBF, HCF and NIB
The five big health funds compared on complaints, discounts and cost. -
How to find the best health insurance for families
Get useful tips for choosing the right health cover for your family. -
How to choose the best health insurance for seniors
We explain how to get the right cover for your needs and budget if you're 65 or over. -
Health insurance for young and healthy singles and couples
Eager for extras or just want to avoid tax? Here's our guide to the best health cover. -
5 steps to better, cheaper health insurance
Big health funds are increasing premiums more than the average. Here's how to save.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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