Skip to content   Skip to footer navigation 

consumer protection

Faulty caravans issue not going away 

With caravan owners continuing to come forward to report serious faults, the ACCC has launched a survey to find out more.

consumer protection

'Huge win for renters' – landlord insurers change policies following CHOICE campaign

health insurance

How to avoid out-of-pocket healthcare costs

Latest reviews

Top product reviews

Take action

Fair access to banking services

Many of us rely on bank branches and ATMs to access essential banking services – particularly in regional areas. The government wants to hear from communities and consumers impacted by bank branch closures. Share your thoughts to help inform CHOICE's response.

Know the products to avoid before you shop the sales.

Get our free guide

and buy smarter.

Shop smart

Holiday helpers

Making change together

How you've helped us make things fairer for Australians.

Learn more
Show more
  • november 2021

    New rights for NSW travellers

    New South Wales introduces a minimum information standard to help people better understand what will happen if their trip is cancelled. This is the first state to act on the cancellation chaos caused by COVID-19.

  • OCTober 2021

    Timeshare taken to task

    Troubled company Ultiqa faces court for allegedly breaching financial advice laws following a 2017 complaint from CHOICE. The timeshare industry is now on notice: to clean up harmful sales practices or risk more legal action.

  • october 2021

    Commonwealth Bank drops Dollarmites

    The CBA announces it will no longer run dodgy school marketing scheme the Dollarmites. This comes off the back of 4 states and territories banning bank-run school marketing schemes.

  • October 2021

    Private health funds return COVID profits

    The big 5 health insurers announce they will give refunds for profits made while customers couldn't access health services.

  • september 2021

    Refunds for landlord insurer ‘robodebt’

    Chubb and GIO Insurance drop claims against renters for damage they didn’t cause. This comes after CHOICE reveals unfairness in the landlord insurance market. Now the pressure is on for industry-wide reform.

  • september 2021

    Funeral company pays penalty for misleading fees

    The ACCC continues to stamp out unfair fees in the funeral sector, penalising Alex Gow Funerals for allegedly misleading consumers on funeral pricing. 

  • august 2021

    Mamakiddies Happy Dino Portable Travel Cot recalled

    CHOICE testing discovers the portacot has suffocation, strangulation and limb-entrapment risks. The product is recalled, meaning it can no longer be sold in shops, online or in secondary markets.

  • JULY 2021

    CHOICE calls for seven solutions to travel chaos

    A landmark CHOICE report calls for 7 sensible changes to Australian travel regulations, putting the power back into the hands of consumers. The solutions are welcomed by Rex airlines and independent politicians.

  • JUNE 2021

    Safe lending saved (for now)

    The laws that would remove safe lending protections are stuck in the Senate thanks to CHOICE supporters and not-for-profit allies persuading cross-bench Senators to protect consumers. 

  • JUNE 2021

    Super reforms to secure your future

    Super Consumers Australia helped the “Your Super, Your Future” reforms pass parliament. They’ll save an estimated $17.9 bn over 10 years by ending costly duplicate accounts, getting rid of poor-performing funds and making it easier for people to find better options via a new comparison tool.

  • MAY 2021

    Mosaic fined for selling dud sanitiser

    Last year a CHOICE member tipped us off to dodgy hand sanitiser being sold by Mosaic Brands. After our tests revealed the label was misleading, Mosaic was fined $630,000 for selling hand sanitiser without enough alcohol and will refund customers. 

  • april 2021

    Win for fair fire definitions 

    Thanks to community pressure, all major Australian home and contents insurers with previously bad definitions of fire have made or committed to making their definitions fairer.

  • april 2021

    QLD and ACT ban Dollarmites 

    Two new jurisdictions will end school marketing schemes like Dollarmites. Now it’s time for other states and territories to step up and end programs targeted at Australian kids.

  • March 2021

    Funeral company fined 

    Propel Funeral Partners was issued an infringement notice by the ACCC for making false and misleading claims about the "local and independent" ownership. The fine comes after CHOICE discovered instances of misinformation and poor transparency in the sector. 

  • MARCH 2021

    Hitachi customers awarded cash back

    When CHOICE lab tests found some Hitachi fridges used more energy than claimed, the regulator forced the company to hand customers back $174 to reflect the extra cost of using the product.

  • March 2021

    Better banking rules pass 

    The government passed more banking royal commission recommendation into law, requiring advisers to provide annual forward-looking statements to customers to prevent another fees-for-no-service scandal.

Latest stories

  • Buy smarter

    The tools you need to find the best brands, avoid poor performers and get help when things go wrong.  

  • Make a difference

    Our members are at our heart, funding our independent product testing, journalism and campaigns.

  • Connect and belong

    Join a community of thousands where you can share ideas, get advice and make positive change.