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Consumer Champion: ‘Systemic change is the most exciting part of the role’
Should you buy a bed-in-a-box?
TVs to avoid in the sales
Should you buy the new Ninja BlendBoss?
Latest stories
Ban on excessive grocery pricing to focus on key products
Electric heaters to avoid buying
Should you buy car insurance from Coles, Woolworths or Aldi?
Why are Google, Meta and Apple overseen by no one?
Making change together
An Australian consumer movement is born
WA politician Ruby Hutchison helped found Australia’s first national consumer group to challenge powerful companies and push for stronger consumer protections.
Safer products for kids
In 1968 we tackled product safety, calling for a ban on flammable fluffy kids’ toys, for uniform lead paint labelling to prevent poisoning, and for flameproof nightwear.
Introduction of the Trade Practices Act
A landmark law setting clear responsibilities for businesses to treat customers fairly. “Don’t rip us off” became a well-known message. Later replaced by the Australian Consumer Law.
Financial advisors exposed
Our financial adviser shadow shop exposed a troubled industry rife with conflicts and dodgy professional standards.
We coin the term e-waste
In 1999, a CHOICE article first used the term “e-waste” to describe growing tech waste, later recognised by the Oxford English Dictionary.
Launch of the Shonky awards
We launched the Shonky Awards and have been calling out dodgy products and practices ever since.
Better Banking campaign
We took on unfair bank fees, helping push banks to reduce or scrap costly overdraft charges.
Mortgage exit fees banned
Our campaigning led to a ban on mortgage exit fees gave borrowers freedom to switch lenders.
Future of Financial Advice (FoFA) laws
We helped win landmark reforms requiring financial advisers to act in their clients’ best interests.
Health Star Ratings for food
We helped develop Health Star Ratings for food, which became a reality at long last.
Exploding Takata airbags
Our investigation exposed dangerous Takata airbags, helping trigger Australia’s largest-ever car recall.
New rules for ticket resellers
New rules require ticket resellers to show the original ticket price, helping fans avoid paying inflated prices.
Coles refunds thousands of customers
A CHOICE complaint led Coles to apologise and refund customers over false ‘locked’ price claims.
Qantas backs down on COVID credits
Qantas removed expiry dates on COVID travel credits and allowed refunds after CHOICE campaigning.
Consumer protections from scams
The government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
Support for Youpla/ACBF victims
The government announces $97 million for the Youpla Support Program to help affected victims.
Shonky supermarket prices
Coles and Woolworths face court over allegedly misleading ‘Prices Dropped’ and ‘Down Down’ discounts.
Sunscreens recalled
After CHOICE tests found SPF claims weren’t met, several sunscreens were pulled from shelves.
ACCC investigates CHOICE energy super complaint
The ACCC investigated energy retailers after our super complaint raised concerns about misleading deals.
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