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In the murky world of pawnbroking, the harms are well hidden
Consumer advocates say an inquiry into the industry is long overdue.
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Latest stories
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The best fridges with water and ice dispensers
The pros and cons of these fancy fridges, and the models that our experts recommend. -
The laundry products that are a waste of your money
Clean up your budget by scrubbing these money-wasters off your shopping list. -
Is insurance in super working for older Australians?
Our analysis found the cost – and what's covered – can vary widely. -
Are home care providers exploiting the system?
When profits come before people, the quality of aged care can suffer. -
8 headphones to avoid buying
Looking for headphones that deliver both great sound and silence? Listen to our experts and give these a miss.
Take action
How do you feel about bank card surcharges?
With more and more payments being made by card, the portion of businesses passing on card surcharge fees to their customers is growing – and at a time when many of us are already feeling the pinch, the cost of even small surcharges can add up. Take a moment to share how you feel about card surcharge fees now.
Scam Awareness
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Five steps to take if you've been scammed
Think you might've fallen foul of a scam? Find out how to report and limit your losses. -
Heartless romance scammers exploiting people with disability
People with disabilities who are looking for love are being hit especially hard by these common scams. -
Why aren't businesses doing more to stop scams?
4 out of 5 scam victims received no warning from their bank before transferring money to a scammer. -
How to check if a text or email is a scam
Received a message that looks a bit suspicious? Here's how to verify if it's authentic or the work of a scammer. -
AI voice scams: What you need to know
With the latest phone scams, it's even harder to spot fact from fake.
Have you got the best private cover?
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Household
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Should you buy a vacuum cleaner from Kmart or Target?
The prices are enticing, but some of the worst performing vacuums come from these retailers. -
5 stick vacuum cleaners to avoid buying
Steer clear of these suckers, even if you find them for a steal in the sales. -
The best and worst laundry detergents
Omo dominates, while some products still barely perform better than water. -
Is it worth buying groceries in bulk from Costco, Amazon, Officeworks or Catch?
We compared prices on 100 grocery products – here’s what we found. -
Kmart vs Philips air fryers: How do they compare?
We put these two brands head-to-head to help you decide what's right for you.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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