product safety
Dangerous toys found on online shopping platform Temu
All 15 of the products CHOICE tested failed to comply with button battery safety laws.
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Latest stories
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The best front loader washing machines under $1500
These energy-efficient machines will clean your clothes without cleaning out your wallet. -
How my Australian swimming pool dream turned into a nightmare
Can a single pool cleaner help rekindle my love affair with the Australian swimming pool? -
Dishwashers to avoid buying
We dish the dirt on the poorest performers in our latest lab test. -
Drive one of these car brands? This is how much of your data they're tracking
We compare the privacy policies of Australia's most popular car brands to see how they track and monitor drivers. -
Getting stuck in the retirement village trap
Exit fees and other hidden costs mean many residents can’t really afford to leave.
Take action
Call on Temu to do better on product safety
Our recent tests showed serious safety issues with 15 Temu products. That's just not good enough. Unlike other major online marketplaces like Amazon, Temu hasn't signed up to the Product Safety Pledge to have effective processes in place to prevent the sale of unsafe products on its platform. Sign the petition to call on Temu to sign the pledge now.
Black Friday sales
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The mattresses to avoid buying
Don't wake up on the wrong side of the bed – give these mattresses a miss and spring for something better. -
The best stick vacuums under $250
Top performers often cost top dollar, but our experts reveal the sticks that do a decent job for less. -
Soundbars not to buy in the sales
Check 1, 2? These models set the bar lowest in our lab tests. -
Should you buy a robot vacuum?
Are these clean machines worth it? We explain the pros, cons and need-to-knows. -
Washing machines to avoid buying
Avoid these washed-up top loaders and front loaders that rated lowest in our lab tests.
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Health insurance
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Health funds compared: Medibank, Bupa, HBF, HCF and NIB
The five big health funds compared on complaints, discounts and cost. -
Free health cover for young adults on a family policy
You can insure your adult children on your health insurance policy, but conditions apply. -
How to find the best health insurance for families
Get useful tips for choosing the right health cover for your family. -
How to choose the best health insurance for seniors
We explain how to get the right cover for your needs and budget if you're 65 or over. -
Health insurance for young and healthy singles and couples
Eager for extras or just want to avoid tax? Here's our guide to the best health cover.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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