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Fairer travel refund rights
Australian consumers are being short-changed when it comes to clear guidance on compensation for travel cancellations.
Since the COVID-19 pandemic began, many people have found it difficult to get a refund or reschedule their holiday arrangements.
We need stronger protections in place so that people aren't left out of pocket when travel and holiday arrangements are delayed or cancelled.
Current campaigns
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Defend safe lending protections
Sign our open letter and join 125 organisations and over 34,000 people calling on Australian Parliamentarians to make lending fairer. -
Better water saving standards
Help make it easier for people to choose water saving products and keep the biggest water wasters off the market. -
Stronger product safety laws
The things we buy shouldn't put us or our families at risk. Urge the government to introduce laws to ensure products sold in Australia are safe. -
Fairer travel refund rights
We need stronger protections in place so that people aren't left out of pocket when travel and holiday arrangements are delayed or cancelled. -
Demand upfront funeral prices
Join the fight for price transparency and greater protections for grieving families by emailing your consumer affairs minister now. -
A win for hand sanitiser labelling
The government has announced new hand sanitiser regulations which require companies to clearly label the percentage of alcohol their products contain. -
Fairer banking and finance
Call on the banks to implement four measures to ensure people are treated fairly throughout the COVID-19 pandemic. -
Safer insurance during bushfires
It shouldn't be left to insurance companies to define words like 'fire'. Call on Treasurer Josh Frydenberg to implement a standard definition for natural disasters. -
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What issues should CHOICE campaign for change on? Have your say and help us make change on the issues that matter.
What we do
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Policy submissions
View our most recent policy submissions, reports and public complaints.
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Know your rights
Use our strategies and advice to make sure your complaint gets heard.
Take action
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Water efficient products in Australia
Water rating labels on appliances are designed to tell you which products are best for the environment (and your wallet).
With the government currently reviewing this labelling scheme, we have an opportunity to make it easier for people to choose water saving products and keep the biggest water wasters off the market.
Related content
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1 Jul 2021
Private health premiums went up in April
The lowest increase in 20 years - but still above the rate of inflation. -
21 May 2021
Australia's weak product safety laws
Businesses are not legally required to ensure the products they sell are safe. -
30 Apr 2021
How does your insurer define a fire?
Following our earlier investigation, many insurers have improved their definitions. -
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25 Mar 2021
More baby bassinets fail CHOICE safety tests
Risks include suffocation and choking hazards, head and limb entrapment and more. -
16 Mar 2021
Why safe lending laws are too important to lose
The government has proposed axing lending laws that protect every Australian – here's why we can't let that happen. -
15 Mar 2021
9 things every consumer should know about their rights
What you need to know to exercise your rights under the Australian Consumer Law. -
4 Mar 2021
Can we fix it? Building a meaningful right to repair for Australia
When it comes to product repair, Australia lags behind the US and Europe. It's time we found a big-picture solution. -
3 Mar 2021
Ten things not to buy your kids
CHOICE recommends you keep these dangerous products out of your home and away from your children. -
25 Feb 2021
Another pet food poisoning highlights lack of regulation
An outbreak of megaesophagus is linked to Veganpet dry dog food. -
24 Feb 2021
Campaigning in Canberra: Inside the fight to save our safe lending laws
CHOICE’s banking policy adviser shares a personal account of his recent trip to Parliament to fight for safe lending laws. -
23 Feb 2021
5 things you need to know about private health insurance in Australia
Here's what you should consider before signing up for a higher premium. -
19 Feb 2021
Adelaide’s cost of living crisis to get worse with safe lending repeal
As the sun sets on South Australia's dream of affordable living, the financially vulnerable need all the protection they can get. -
18 Feb 2021
Keep safe lending laws intact, urge consumer rights groups
The bid to scuttle consumer credit protections reaches the Senate. -
18 Feb 2021
No Queenslander should have to fear the banks again
Queensland parliamentarians bravely stood up to the big banks. Now we're calling on them to defend safe lending laws. -
17 Feb 2021
Tasmanians deserve affordable homes and fair loans
Tasmania now has the highest level of mortgage stress in Australia. That's why it needs safe lending laws more than ever. -
16 Feb 2021
How to choose the best health insurance for seniors
Our guide to getting the right cover for your needs and budget. -
11 Feb 2021
CHOICE helped win fight to improve button battery safety
A look back at how CHOICE joined the battle for mandatory button battery safety standards – and won. -
10 Feb 2021
How to choose the best health insurance for single-parent families
Tips to help you choose the best-value cover for your family and compare offers from Medibank, Bupa, HCF, HBF, NIB and more. -
28 Jan 2021
What do I do if my new car turns out to be a lemon?
We explain your rights if something goes wrong with your new car. -
28 Jan 2021
Thousands of dangerous pressure cookers recalled by Aldi still in homes across Australia
One recent incident left a woman with extensive burns. -
19 Jan 2021
The right to reuse: Refilling printer cartridges now has legal protection
The recent High Court ruling paves the way for other products. -
18 Jan 2021
13 playpens that failed key safety tests: ABST, TikkTokk and more
They're supposed to be a place where your little one can play safely, but far too many playpens have failed our tests. -
22 Dec 2020
Unexpectedly dangerous products that are injuring kids
These seemingly harmless products found in most Australian homes can pose a serious risk to children. -
21 Dec 2020
How to shop safely at the supermarket during the COVID-19 outbreak
Steps you can take to ensure everyone's shopping experience is a safe one. -
17 Dec 2020
White Knight hand sanitiser recalled by ACCC
CHOICE investigation: Our third test of hand sanitisers showed most had the required alcohol content, but one has now been recalled. -
9 Dec 2020
How to buy the safest toys for babies and kids
With a bit of knowledge and common sense you can avoid dodgy products. -
1 Dec 2020
Rights to a refund at Christmas
What can you do if your Christmas gift turns out to be a dud? -
3 Nov 2020
The hidden dangers of button batteries
Another child has tragically died after swallowing a button battery and many others are injured each week – so why are they so accessible? -
2 Nov 2020
The wave of debt that could soon engulf many Australians
The federal government plans to remove responsible lending obligations from credit providers – at a painful cost to borrowers. -
30 Oct 2020
Rather than recalling unsafe products, why not ensure they're safe in the first place?
Businesses, not consumers, should be responsible for managing product safety risks -
28 Oct 2020
Hand sanitiser labels need a clean up
There's nothing to stop companies selling dodgy hand sanitiser in Australia – even during a pandemic -
6 Oct 2020
How much are you getting for your money? Unit pricing will tell you
Unit pricing in big supermarkets became mandatory in 2009, but there’s still a way to go to make it really work for consumers. -
30 Sep 2020
Do you know which country your food comes from?
Australia's country of origin labelling system is currently under review. We're pushing for some key improvements. -
24 Sep 2020
Cot safety is improving, gradually
Cots are getting safer, but 4 out of 12 models still failed our latest safety tests. -
17 Sep 2020
Save up to $932 by switching health insurance
Save money, time and confusion with our expert advice and policy comparison tool. -
10 Sep 2020
Timeshare scheme with no contract and no way out
Operator Classic Holidays says the Matchams are stuck in the scheme until 2084, but there are no documents to prove it. -
31 Aug 2020
Ethical super: Where is your money invested?
In part four of our series on ethical super, we dig into how ethical funds and options invest. -
26 Aug 2020
5 product safety battles we're still fighting
CHOICE is still pushing for reforms on these five issues to protect consumers against unsafe products. -
21 Aug 2020
Op-ed: Time for super fund freedom
Everyone should be able to choose their own fund, says the director of Super Consumers Australia. -
17 Aug 2020
Predatory lender Cigno faces second ASIC intervention
ASIC used its intervention powers to ban Cigno's lending model last year. Now it's looking to ban Cigno's revamped model, too. -
12 Aug 2020
How to buy the best hand sanitiser
Everything you need to know to find the right hand sanitiser for your household. -
11 Aug 2020
Tinder charges older people more
A CHOICE mystery shop reveals the dating app's pricing model could fall foul of discrimination laws. -
11 Aug 2020
Op-ed: Tinder's secret pricing shows how companies use our data against us
CHOICE director of campaigns Erin Turner calls for ethical data use. -
29 Jul 2020
Are alcohol-free hand sanitisers effective against COVID-19?
Experts agree – there's no conclusive evidence they are. -
28 Jul 2020
Elective surgery during the coronavirus crisis
Low-risk surgeries like hip replacements and cataract operations going ahead in all states but Victoria. -
15 Jul 2020
CHOICE investigation: Mosaic Brands sold mislabelled, ineffective hand sanitiser
Lab test finds 23% alcohol in hand sanitiser bottle labelled 70%. -
8 Jul 2020
Coronavirus COVID-19: Do face masks really protect us?
We explore the controversial issue of wearing face masks during the pandemic, either bought or homemade. -
24 Jun 2020
Banks get low marks on CHOICE COVID-19 banking scorecard
The big four banks have taken some steps to help customers affected by the economic fallout, but it's far from enough. -
23 Jun 2020
COVID-19 lockdown and suspicious price hikes on big ticket items
We tracked whitegoods retailers' daily prices and pinpointed some very timely price increases.
