Your voice matters
Join over 180,000 campaign supporters.
Take action
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Support safer products
We deserve to be able to trust that when we buy something, it won't hurt us or our loved ones.
But right now there is no general requirement in Australian consumer law that businesses make sure products are safe before they are sold.
We think this needs to change – and urgently. Will you sign our petition and show your support for safer products?
Current campaigns
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Fix the banks
Add your voice to the thousands fighting to keep the banks accountable, and help us make sure the government takes decisive action. -
Safe food for our pets
Dodgy pet food could be making our cats and dogs sick. Join us in calling for pet food regulation to help keep them safe from harm. -
Energy bill late fees
If you pay your energy bill just one day late you could be hit with fees as high as 58% of your total bill. Help us ban sneaky late payment fees. -
Bad egg boycott
If you shell out for free-range eggs, you deserve the real deal. Join the campaign for better free-range egg standards and happier hens. -
Your refund rights
When something breaks or doesn't work, you should get a refund. Sign our petition to show that you want stronger consumer rights. -
End the fuel rip-off
We aren't getting what we pay for when filling up at the pump. Help us fix this by joining our calls for real-world fuel emissions testing. -
Keeping vitamin labels honest
Win! You stood up for honest claims on vitamins and supplements and your voice was heard. Help us spread the word. -
Health star ratings
We're onto food companies' tricks – here are five changes we need to improve the health star rating system. Add your name now. -
Added sugar labelling
Added sugar labels could help thousands of us reduce our sugar intake. Urge your state or territory Health Minister to take action now. -
End unexpected medical bills
Even if you have private health insurance, chances are you'll be left out of pocket if you get sick, facing unpredictable costs. -
Stronger product safety laws
Businesses need to be kept accountable for getting their unsafe products out of our homes. Sign the petition for better recall rules. -
Support better unit pricing
If you use unit pricing and want to see it bigger, clearer and in more stores, join our calls to make it work better for you.
What we do
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10 wins you made happen
See what we've been able to achieve thanks to people like you.
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Know your rights
Use our strategies and advice to make sure your complaint gets heard.
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Policy submissions
View our most recent policy submissions and reports relating to our advocacy work.
Take action
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Join our push for fairer finance
The Banking Royal Commission has exposed a string of scandals – and it's clear that everyday people are the ones losing out.
But the system can work better for all of us. That's why we're championing real reform for banks and financial services.
With the Royal Commission searching for solutions, will you join thousands of others and support our campaign?
Consumer advocacy news
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14 Jul 2018
Australia's weak product safety laws
Businesses are not legally required to ensure the products they sell are safe. -
9 Jul 2018
Free-range eggs buying guide
The brands that meet the recommended model code of 1500 hens per hectare. -
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2 Jul 2018
Bupa health insurance cuts - what you need to know
More than 700,000 Bupa members to receive fewer hospital benefits. -
25 Jun 2018
Bank fees still worth billions
Despite a focus on unfair fees in recent years, some banks continue to gouge customers. -
13 Jun 2018
Save on electricity with Transformer
Customers of CHOICE's unique energy switching service are finding hundreds of dollars of ongoing savings. -
5 Jun 2018
How effective are bank 'customer advocates'?
Toothless tigers or champions for fairness – we investigate. -
28 May 2018
The recall of Takata airbags: what Australians need to know
FAQs on the largest recall in Australia's automotive history. -
25 May 2018
Are you owed a refund or compensation?
If you've bought a dodgy product or been misled, check here to see if you're entitled to a court-ordered compensation or refund. -
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10 May 2018
Clark Rubber ordered to recall dangerous pool fence
Follows a CHOICE investigation and safety test. -
23 Apr 2018
Banks take five years to refund fraud victims
Taking advantage of customers is big business for the banks.
