Your voice matters
Join over 220,000 campaign supporters.
Take action
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Help us test hand sanitisers
We should be able to trust the claims companies make, especially in a pandemic.
We've just tested the alcohol content claims of 29 major hand sanitiser brands, but we need to rapidly expand our testing in order to keep companies honest.
It costs $730 to test and verify each sanitiser. Can you chip in to support independent testing and keep our community safe?
Current campaigns
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Help end COVID-19 price gouging
Add your name now to support a law that ensures fair prices on essentials for everyone during a crisis like COVID-19. -
Help us expose more dodgy hand sanitisers
Lab testing uncovered a brand that was only 23% alcohol and ineffective against COVID-19. Can you chip in to help us keep testing hand sanitiser? -
Fairer banking and finance
Call on the banks to implement four measures to ensure people are treated fairly throughout the COVID-19 pandemic. -
Survey: Country of origin labels
How important is it for you to know where the food and drink you buy comes from? Take our quick survey to help improve food labelling. -
Stronger product safety laws
The things we buy shouldn't put us or our families at risk. Urge the government to introduce laws to ensure products sold in Australia are safe. -
Better health care
Join the push for discounts on insurance premiums, rolling extras coverage into the new year, and an inquiry into the private health system. -
Survey: Have your say on COVID-19
Coronavirus is affecting all of us in different ways. Can you share how you've been affected as a consumer? Your views will shape what we do next. -
Safer insurance during bushfires
It shouldn't be left to insurance companies to define words like 'fire'. Call on Treasurer Josh Frydenberg to implement a standard definition for natural disasters. -
Easier refunds for lemon cars
Sign the petition to call on major car companies like Mazda and Ford to treat you fairly with a 60-day refund policy for faulty new cars.
What we do
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Policy submissions
View our most recent policy submissions, reports and public complaints.
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Know your rights
Use our strategies and advice to make sure your complaint gets heard.
Take action
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Committing to fairness
Do you think the big four banks could be doing more to help people through COVID-19?
The pandemic has exposed how quickly our financial situations can change.
Join the campaign if you want Australia's major banks rise to the occasion and support people in financial hardship.
Related content
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17 Sep 2020
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10 Sep 2020
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7 Sep 2020
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7 Sep 2020
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2 Sep 2020
CHOICE investigation: popular hand sanitisers put to the test
Our follow-up test of 29 hand sanitisers yields positive results. -
2 Sep 2020
How to buy the best hand sanitiser
What you need to know to find the right hand sanitiser for your household. -
31 Aug 2020
Ethical super: Where is your money invested?
In part four of our ethical super series, we dig into how ethical funds and options invest. -
26 Aug 2020
5 product safety battles we're still fighting
CHOICE is still pushing for reforms on these five issues to protect consumers against unsafe products. -
21 Aug 2020
Op-ed: Time for super fund freedom
Everyone should be able to choose their own fund, says the director of Super Consumers Australia. -
17 Aug 2020
Predatory lender Cigno faces second ASIC intervention
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17 Aug 2020
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We take a look at the latest advice about when and how to wear a face mask, plus how to make your own. -
11 Aug 2020
Tinder charges older people more
A CHOICE mystery shop reveals the dating app's pricing model could fall foul of discrimination laws. -
11 Aug 2020
Op-ed: Tinder's secret pricing shows how companies use our data against us
CHOICE director of campaigns Erin Turner calls for ethical data use. -
7 Aug 2020
How to shop safely at the supermarket during the COVID-19 outbreak
Steps you can take to ensure everyone's shopping experience is a safe one. -
30 Jul 2020
Do you need health insurance for COVID-19?
Or will Medicare and the public health system give you the care you need? -
28 Jul 2020
Elective surgery during the coronavirus crisis
Low-risk surgeries like hip replacements and cataract operations going ahead in all states but Victoria. -
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16 Jul 2020
Medibank fined $5 million for denying member claims
AHM members were told they weren't covered for certain procedures when they were -
15 Jul 2020
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Tips to help you choose the best-value cover for your family and compare offers from Medibank, Bupa, HCF, HBF, NIB and more. -
15 Jul 2020
How to find the best health insurance for families
Get useful tips and compare what's on offer from Medibank, Bupa, HCF, HBF, NIB and more to find the best deal. -
15 Jul 2020
How to find the best health insurance for young and healthy singles and couples
Planning a family or just want to avoid tax? Here's how to find the best value health cover for your life stage. -
14 Jul 2020
How to choose the best health insurance for seniors
If you're aged 65 and over, here are some tips to help you find the best health insurance for your needs. -
24 Jun 2020
Banks get low marks on CHOICE COVID-19 banking scorecard
The big four banks have taken some steps to help customers affected by the economic fallout, but it's far from enough. -
23 Jun 2020
COVID-19 lockdown and suspicious price hikes on big ticket items
We tracked whitegoods retailers' daily prices and pinpointed some very timely price increases. -
22 Jun 2020
How to get the same health insurance cover for less
Paying too much? Switching to a cheaper comparable policy could save you up to $1578. -
17 Jun 2020
Child safety gates fail safety test and pose injury risk
Six of 14 products reveal serious safety concerns -
17 Jun 2020
The 10 worst credit cards in Australia – and why you should avoid them like the plague
With interest rates higher than 20%, these credit cards can really cost you in the long run. -
16 Jun 2020
Australia's weak product safety laws
Businesses are not legally required to ensure the products they sell are safe. -
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9 Jun 2020
The great credit card rip-off – and how much extra we’ve paid
The cash rate has dropped from 4.75% to 0.25% since 2011, but credit card rates have barely budged. We list the worst offenders -
2 Jun 2020
What never-ending credit card debt is doing to Australians
Easy credit – and the high interest that often comes with it – has tied many people to ongoing repayments they can’t afford. -
27 May 2020
Mosaic Brands customers still wait for hand sanitiser marketed amid COVID-19 panic
The owner of Katies, Rockmans and Noni B jumped into the hand sanitiser market, but have over-promised and under-delivered. -
19 May 2020
Will private health insurance save you money?
Don't fall for misleading marketing – taking out cover isn't always a necessity. -
5 May 2020
CHOICE launches the Shiny Awards
We want to celebrate those businesses who've done the right thing by consumers during the COVID-19 crisis. -
21 Apr 2020
Our five-point plan for the banks to earn back trust during the COVID-19 crisis
Waive long-term credit card debt, cap rates at 10%, pay compensation now, and more. -
21 Apr 2020
Hand sanitisers: a booming business
Will all kinds of businesses flogging hand sanitisers, can consumers trust that the products are effective and fairly priced? -
9 Apr 2020
Why it's still hard to find toilet paper at the supermarket
Panic buying, a lagging supply chain and being housebound have contributed to shortages in stores across the country. -
7 Apr 2020
Why insurers should reduce health premiums during the coronavirus crisis
We think a 50% drop in the availability of services should mean you pay 50% less on your premiums. -
3 Apr 2020
Private health premium increases delayed
Most health funds have delayed their annual premium increases until October. -
31 Mar 2020
CHOICE calls for suspension of Lifetime Health Cover loading
In the midst of a pandemic, it's not the time to penalise Australians for dropping or failing to take up health insurance. -
31 Mar 2020
Rental rights you didn't know you had
The rental market is tough – but you do have some rights. -
26 Mar 2020
Recalled children's products are still available online
A CHOICE investigation found dangerous baby sleepers and booster seats on eBay, Gumtree and Facebook Marketplace. -
24 Mar 2020
What you should know before making your own hand sanitiser
Experts warn against DIY hand sanitiser recipes and reinforce the importance of handwashing with soap and water. -
20 Mar 2020
Panic marketing and the coronavirus
Many business are playing on fears of a shortage of essential goods. We call it for what it is – very shonky behaviour -
19 Mar 2020
Breaking a rental lease
Terminating a property lease early is possible, but it's not always easy. -
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11 Mar 2020
Two-thirds of convertible tricycle strollers tested failed mandatory safety standards
Think twice before buying on eBay or Amazon, CHOICE experts say. -
10 Mar 2020
Could the COVID-19 coronavirus impact your superannuation?
'Barefoot investor' Scott Pape says there's no need to panic about your retirement savings. -
