Rental rights you didn't know you had


The rental market is tough - but you do have some rights.

Righting the power imbalance


These days the prospect of home ownership is slipping further out of reach for many Australians, and not just those on the lower end of the income scale.

The growing ranks of renters face a shortage of properties, high rents, low quality rental stock, and the likelihood of having to find a new place to live on a regular basis.

In short, it's ugly out there and getting uglier. Now more than ever, Australian renters need to be across their rights and be willing to exercise them. 

Have you had a bad experience as a renter? You are far from alone. 

A CHOICE study reveals that Australian tenants are often mistreated. Read the report or read some of the rental horror stories our readers have been sharing on social media.

"Renting can, and should, be a legitimate long-term housing option for those who want it," says Yaelle Caspi from the Tenants Union of Victoria.

"Unfortunately, tenants are often unaware of their rights or are reluctant to enforce the rights they do have for fear of possible reprisal, particularly given the shortage of affordable rental properties."

Here are eight critical rental rights that you may not know you have (though some differ between states and territories):

  1. By how much and how often can your rent can be increased? And what constitutes an excessive rental increase?
  2. Pay your rent without incurring a fee.
  3. When you're entitled to repairs.
  4. Protection against retaliatory evictions.
  5. When and why you can be put on a tenancy database.
  6. When you can get your bond back.
  7. Do you have to steam clean the carpets when you move out?
  8. When you don't have to pay for water use.

You can find out more and seek recourse by taking a look at our list of renter's resources

Rental increases – how much and how often?

While you're on a fixed-term tenancy agreement of two years or less your rent generally can't be increased unless it's written into the agreement.

But once the term is up you'll move onto a periodic agreement or rolling lease, unless you sign another agreement. 

On these types of agreements the rent can be increased, but generally only once every six to 12 months (depending on your state or territory).

This right is notably absent in New South Wales, where there's no limit to how often your rent can be increased.

But you are entitled to a notice period of around 60 days around the country for any rent increase (except in the NT where it's only 30 days).

Rental increases

State/territory
How often can rent be increased on a periodic lease? Notice period?
NSW
No limit
60 days
Qld, Vic, WA and NT
Once every six months
60 days/two months
30 days (NT)
ACT, Tas and SA
Once every 12 months
60 days/eight weeks

Excessive rental increases

While there are no official limits, a landlord cannot increase your rent "excessively".

If you believe the increase is excessive, you can try disputing it through your state's appropriate service – in most cases its civil and administrative tribunal.

If deemed excessive, the tribunal can issue an enforceable order preventing all or part of the increase and set a period of time during which no further increases can be applied.

How can you know if the increase is excessive? Nothing is written in stone, but the tribunal may consider things such as:

  • the range of market rents charged for similar properties in the area
  • the condition of the property
  • the level of repairs the landlord has done and the amount they've had to spend
  • how long it's been since the last increase
  • if you've paid for any work to be done
  • the proposed increase compared to the current rent.
While there's no uniform definition of "excessive", ACT legislation, for instance, specifies that an increase of 20% more than the average increase in rents in a given area is excessive.

Fee-free rent payments

When CHOICE looked into third-party rent collection (such as rent cards), we found a lack of regulation that opened the door for renters to be charged fees to pay their rent.

While the situation has improved in some states, many renters are still unprotected.

In New South Wales, South Australia, Tasmania and Queensland you're entitled to be offered at least one fee-free way to pay your rent. The other states and territories don't provide such protections.

Rights to repairs

There's generally a distinction in tenancy legislation between urgent or emergency repairs and those that are less urgent. 

Urgent repairs are generally specified as posing a danger or likely to cause undue inconvenience, such as a dangerous electrical fault or a blocked or broken toilet.

Beyond these types of repairs, each state and territory – in theory – requires landlords to conduct repairs to maintain the property in a reasonable condition, but in practice this doesn't always happen.

Research by Consumer Affairs Victoria found that 53% of tenants had experienced problems in getting repairs completed, and only 40% who had requested non-urgent repairs reported that they were completed promptly and to an acceptable standard.  

You can't stop paying your rent if your landlord doesn't do the repairs. But you may be entitled to apply to your tenancy tribunal to have your rent paid into a special account until the repairs are done.

What sort of repairs and maintenance are covered? For non-urgent repairs, the standard of repairs you can expect will differ depending on:

  • the state of the property when you moved in
  • the age of the property and its prospective life, and
  • the price you pay for the property (potentially).

Excessive mould as a result of structural issues or broken elements on a stove top are common, non-urgent issues where tenants should be entitled to repairs, according to the Tenants' Union of Victoria.

But many tenants are too scared to ask for repairs for fear of being kicked out.

A survey by the Tenants' Union of NSW found 77% of respondents had put up with a problem because they were worried it would adversely affect their tenancy if they asked to get it fixed.

Retaliatory evictions

It's pointless to provide protections for tenants if they're too afraid to assert them for fear of retaliation from their landlord, but such is the sorry state of today's rental market.

If you're on a fixed-term agreement a landlord can't kick you out without good cause (such as violating the terms of the lease), but for renters on a periodic lease it's a different story.

In most states and territories (with the exception of the ACT and Tasmania) a tenant on a periodic lease can be given a 'no grounds' eviction notice as long as it's within the notification period.

Research from the Tenants' Union of Queensland found no-grounds evictions were the most common form of eviction, and in many of these cases tenants felt they were a form of retaliation.

Thankfully, some states and territories provide some sort of protection against retaliatory evictions or at least give you the right to challenge the reason for a termination decision.

In one case, three tenants on the NSW Central Coast had each written to their estate agent requesting a review of rent increases that were for varying amounts up to $130.

Two days later, the tenants each received no-grounds eviction notices. The Central Coast Tenants' Advice and Advocacy Service (CCTAAS) helped the tenants apply for orders deeming the rent increase excessive and the eviction notice retaliatory.

"The matter was settled before it reached the tribunal, with the notice of terminations not being acted on and the rent increases being reviewed to a more reasonable increase," says Sidonie Gnauck from CCTAAS.

Tenancy database blacklisting

Tenancy databases such as the National Tenancy Database provide lists of problem tenants that real estate agents can review when conducting tenant history checks.

According to our research, around 50% of renters are fearful of being "blacklisted" on such databases because it would make harder to find a place to rent in the future (although only 3% of renters actually reported this happening to them).

While you may think exercising your rights will tarnish your rental record, there's regulation across Australia around how these databases can be used (with the NT somewhat of an outlier).

There are only two scenarios in which your name can be put on a tenancy database, and you can only be listed once your tenancy has ended:

  • your rent is in arrears by an amount in excess of the bond, or
  • you've breached your tenancy agreement.

You can't be listed simply because you exercised your rights.

Also, the agent or landlord is required to tell you if they intend to list you so you have time to consider and dispute the information.

You must also be told if the agent finds a listing on you when they make their checks. And listings older than three years must be removed.

Getting your bond back

In most states and territories you're required to lodge your bond with the relevant bond authority. If there's a dispute at the end of your lease, the money is held with a third party – out of reach from an agent or landlord who may not be playing fair. 

The arrangement also means you can apply to get your bond back independently if the landlord doesn't authorise its release in a timely fashion, or if there is a disagreement over the bond.

"The idea that your landlord won't give your bond back is a bit of a furphy," Ned Cutcher told us when he was a senior policy officer at the Tenants' Union of NSW (he now holds that role at Shelter NSW). 

As soon as your tenancy is over in New South Wales, you have the right to unilaterally apply to the NSW Civil and Administrative Tribunal (NCAT) to get your bond back – that is, "you don't need to wait for your landlord to sign off", Cutcher says.

The landlord must then make a case to the bond board in a timely fashion if there's anything they want to complain about.

It's a similar story in Victoria. As a tenant you can apply directly to the Victorian Civil and Administrative Tribunal (VCAT) if you can't reach an agreement with the landlord on your application to the bond board.

If the landlord intends to make a claim on the bond, they must do so within 10 days of the tenancy agreement finishing.

Do I need to steam-clean the carpets?

You've scrubbed the house from top to toe, only to find your agent or landlord wants a receipt for carpet steam-cleaning before they'll give your bond back.

In New South Wales, the law is clear – it's prohibited to include a term in a lease requiring you to have the carpets professionally cleaned, unless you've agreed to it as a condition for keeping pets at the property.

Elsewhere, whether you have to steam clean the carpets or not is a little hazier. Legislation generally requires you to ensure the house is "reasonably clean" (the definition of "reasonably" will depend on the condition of the house when you moved in).

While no tenancy laws specifically require that the carpets be professionally cleaned, a landlord or agent may include it as a special term on a lease.

Some fair trading and consumer affairs bodies outside New South Wales say that if it's written into a lease (regardless of whether it was done prior to moving in) you need to honour it.

However, some consumer affairs agencies and tenants' unions suggest that carpets should only need to be cleaned if the landlord/agent cleaned the carpets prior to you moving in (it's about leaving the house in the same condition as when you moved in).

For example, Caspi argues that in Victoria lease provisions requiring the carpets to be cleaned aren't automatically enforceable.

"Tenants are obliged to leave the premises reasonably clean, and if carpets meet this standard by normal cleaning then nothing further is legally required," Caspi says.

"The Tenants Union of Victoria has successfully argued these types of cases at VCAT; however many tenants continue to pay for professional cleaning even in situations where it is not required or enforceable."

If you do decide to clean the carpets, it's worth keeping the receipt, and you shouldn't be forced to use a particular company.

Paying for water use

When it comes to water bills, you're only liable for your water consumption charges, not other associated supply charges (unless you live in South Australia, where supply costs can be passed on).

But if you're on a shared meter (often in apartments) you can't be charged for your consumption or supply. This doesn't apply in South Australia or Western Australia, where consumption on a shared meter can be charged provided the method of calculation is spelt out on your lease.

In New South Wales and Queensland you can't be charged for water consumption unless the correct water efficiency measures are installed (these vary slightly in each state).

This isn't a requirement in other states, although if a water fixture needs to be replaced in Victoria it must be done with a fixture with a minimum three-star water efficiency rating.

Need help understanding or acting on your consumer rights? CHOICE Help is a free service for our members. We give you the info and tools to tackle your consumer problems, and can contact service providers on your behalf.

Renter's resources

Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia


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