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Broadband provider performance reviews

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Last updated: 22 October 2020
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Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE.

We want to ensure internet service providers (ISPs) are giving customers the speeds they signed up for. The Australian Competition and Consumer Commission (ACCC) regularly releases connectivity data from its broadband performance program, which measures real speeds from more than 1000 homes across Australia. 

We take the raw data and put it through our interactive comparison tool to help you find out which ISPs have the best upload and download speeds, as well as latency.

This is the October release of September 2020 program results.


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Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.

Why we've changed how we report

As of September 2020, we're using broadband performance data from the ACCC. This means some changes to how scoring works, as well as what ISPs are reported on and what types of data is recorded.
Matthew Steen
By CHOICE staff
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List of brands we tested in this review.

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    Technology

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    There are many technologies used in delivering broadband, including fibre to the node/premises/curb, HFC, satellite and fixed wireless. Usually you don't get a choice for your area. If your premises' technology isn't shown, it's because the ACCC's measuring program doesn't have enough data from volunteers using that technology for us to publish results.

      Download speed tier (Mbps)

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      This is the maximum wholesale download speed in megabits per second (Mbps) for each tier of plan. While this is the wholesale speed sold by NBN Co to providers, providers are required to advertise the average real-world speed their users might expect to see.

        Upload speed tier (Mbps)

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        This is the maximum wholesale upload speed in megabits per second (Mbps) for each tier of plan. While this is the wholesale speed sold by NBN Co to providers, providers are required to advertise the average real-world speed their users might expect to see.

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          • Download Speed Plan
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          • Overall score
          • Download score
          • Upload score
          • Average download speed
          • Minimum download speed Mbps
          • Maximum download speed Mbps
          • Average download speed peak Mbps
          • Average upload speed
          • Minimum upload speed Mbps
          • Maximum upload speed Mbps
          • Average upload speed peak Mbps
          • Average latency
          • Maximum latency
          • Minimum latency
          • Average peak latency
          • Minimum peak latency
          • Maximum peak latency
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