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Your rights

CHOICE helps you understand the law so you can fight for your rights as a consumer.

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Friend or fake? Review sites can be a great source of information, but can they be trusted?

Christmas sales shopping rights Brush up on your consumer know-how with our silly-season shopping rights refresher.

Having trouble paying your electricity, gas or water bill? As power and water bills continue to rise, it's more important than ever to know your rights about disconnection.

Know your consumer rights It pays to know your legal rights when it comes to products that don't do what they should.

Common consumer problems Learn from the recent consumer wins of other CHOICE members.

Consumer law and extended warranties Our shadow shop showed salespeople have a lot to learn about consumer law.

Customer service shadow shop We check up on Australia's retail service standards.

Do you need an extended warranty? We take a look at whether extended warranties are really worth paying extra for.

Energy and mobile phone contracts rife with unfair contract terms Despite the ACL, unfair terms don't seem hard to come by.

Faded receipts Thermal receipts fade, but that shouldn't mean you lose your rights as a purchaser.

When goods aren't fit for purpose It pays to know your legal rights when it comes to products that don't do what they should.

Are you being harassed at point of sale? There are rules against overly aggressive sales tactics.

In the dark on interest-free deals Be wary of interest-free finance offers – they could cost more than you expect.

Interest-free shopping offers Read the fine print before committing to a 'buy now, pay later' shopping scheme.

Misleading pricing What you can do about misleading prices and pricing inconsistencies.

Pyramid schemes They seem too good to be true - because they are.

Refunds and returns - your rights If you need to return a purchase or get a refund, know your rights.

Telemarketers and door-to-door sales What can you do to discourage unwanted telephone and door-to-door sales?

The pros and cons of lay-by Lay-by can be a cheap and convenient way to budget but you should be aware of the pitfalls.

TPP secretly trading away your rights Negotiated behind closed doors, what effect will the Trans-Pacific Partnership have on consumer rights and privacy?

Your rights when it comes to unfair contracts Australian Consumer Law deals with unfair contract terms.

How to deal with stuff you didn't ask for You don't have to pay if you didn't order it.

What to do when a company collapses How you pay for goods will often determine whether you get your purchases when a company goes under.

The consumer rights and advice team

CHOICE has been on the consumer's side for decades, ensuring your rights are not just recognised, but protected. Our consumer rights experts are passionate about helping you know your rights so you get the outcome you deserve.

Meredith Cridland Consumer rights advisor

Madison Cartwright Travel policy adviser

Zoya Sheftalovich Investigative journalist

Beauty and personal care, Conditions, Pregnancy and contraception, Online shopping, Everyday shopping, Shopping for services, Packaging, labelling and advertising, Consumer rights and advice, General travel, Energy saving

Andy Kollmorgen Team leader - Investigations

Banking, Insurance, Financial planning and investing, Credit cards and loans, Money, Consumer rights and advice

Kate Browne Team leader - News

Beauty and personal care, Diet and fitness, Online shopping, Everyday shopping, Packaging, labelling and advertising, Education and childcare, Health, Baby transport, Feeding your baby, Consumer rights and advice

Jemma Castle Investigative journalist

Online shopping, Packaging, labelling and advertising, General travel, Bikes, Gardening, Dentists and dental care

Taking action and making a complaint

Don't just yell and scream to let off steam, get the outcome you want with some targeted complaining.

Consumer rights and advice

When it comes to knowing your rights as a consumer, and defending them, CHOICE has your back.

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The world's biggest shopping mall is always at your fingertips. Knowing how to navigate it properly can save you time and money.

Your rights

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