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Online grocery delivery review

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Last updated: 01 June 2018

Online grocery shopping can be a convenient alternative to standing in line at your local store, but can you rely on retailers to deliver what you ordered, at the quality you expect, when you need it?

See how we test online grocery delivery services for an explanation of our scores and results and read our buying guide to better understand more about how online shopping works and how to avoid common problems.

  • Did you know CHOICE test much more than just online grocery delivery services? Check out our top 50 reviews

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We reviewed three online supermarket delivery services to find out if the retailers:

  • Deliver all the items we order, or provide adequate substitutions
  • Deliver within the specified delivery window
  • Have websites that are easy to use
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Brand

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List of brands we tested in this review.

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Minimum delivery

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What is the minimum value of an order for delivery? If no minimum is stated, this will be listed as $0.

Included in this review

Members-only access
  • Recommended
  • Overall score
  • Performance score
  • Ease of use score
  • Account setup score
  • Item selection score
  • Order accuracy score
  • Order administration score
  • Returns score
  • Delivery accuracy score
  • Good points
  • Bad points
  • Website
  • Free delivery options
  • Cancellation fee
  • Standard delivery costs
  • Cost of express delivery
  • Minimum delivery
  • Option for delivery to be left outside
  • Fee for missed delivery
  • Cancellation time limit
  • Order tracking
  • Standard delivery windows
  • Product range
  • Payment options
  • Loyalty rewards program
  • App
  • Brand
  • Model
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