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Online grocery delivery reviews

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Last updated: 05 November 2021
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Online grocery shopping can be a convenient alternative to standing in line at your local store, but can you rely on retailers to deliver what you ordered, at the quality you expect and when you need it? Also, more importantly, will perishable items arrive at a safe temperature for consumption?

  • Did you know CHOICE test much more than just online grocery delivery services? Check out our top 50 reviews.
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We reviewed the online delivery services of Coles, Woolworths, IGA and Harris Farm to find out if the supermarkets:

  • deliver all the items we order, or provide adequate substitutions
  • deliver within the specified delivery window
  • have websites that are easy to use
We note associated costs including delivery, express delivery, missed order and cancellation fees, which supermarkets can leave your order outside and the amount of time allowed before you can alter or cancel your order. Show less

Brand

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List of brands we tested in this review.

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    Performance score

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    This score is a combination of order accuracy (80%) and delivery accuracy (20%) results.

    enter value/s in increments of i between 90 and 92

    Ease of use score

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    This score is a combination of account set-up (10%), item selection (50%), order administration (20%) and returns (20%) scores.

    enter value/s in increments of i between 61 and 81

    Delivery accuracy score

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    Did our order arrive within the nominated delivery window?

    enter value/s in increments of i between 50 and 100

    Returns score

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    How fair is the returns and refunds policy?

    enter value/s in increments of i between 50 and 80

    App

      Included in this review

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      • Recommended
      • Overall score
      • Performance score
      • Ease of use score
      • Account setup score
      • Item selection score
      • Order accuracy score
      • Order administration score
      • Delivery accuracy score
      • Returns score
      • Good points
      • Bad points
      • Standard delivery costs
      • Minimum delivery
      • Free delivery options
      • Cost of express delivery
      • Cancellation fee
      • Fee for missed delivery
      • Order tracking
      • App
      • Loyalty rewards program
      • Standard delivery window
      • Cancellation time limit
      • Product range
      • Payment options
      • Option for delivery to be left outside

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