Supermarkets

Coles Online review

$50 minimum-delivery.

CHOICE Expert Rating

76%
What is the CHOICE Expert Rating?
Good points

Good Points

  •   We were notified of all omissions
  •   Delivery slots usually available within 24 hours
  •   Can order via app
  •   Click and collect option at all stores
Bad points

Bad Points

  •   Only 57 out of 62 items were either delivered as specified or adequately substituted
  •   Item availability and delivery slots vary depending on which store is fulfilling the order
  •   Can't save current trolley as a list
  •   Can't order loose fruit and veg by weight only by item count but costing is by weight. There was some variance between anticipated and actual weight but you were only charged for the amount delivered.
  •   One of our orders was delivered 33 minutes after the delivery window closed, we were not notified about the lateness

Recommended products

Recommended

Test results

CHOICE Expert Rating
76%
Performance score
75%
Ease of use score
78%
Mobile ease of use score
69%
Account set-up score
85%
Item selection score
75%
Order accuracy score
75%
Order administration score
90%
Delivery accuracy score
75%
Returns score
70%

Sustainability

Shop Ethical rating
D

Cost

Standard delivery
$2 – $11
Minimum delivery
$50
Free delivery options
$250+ order; $50+ order with Coles Plus ($19 per month for unlimited free deliveries)
Express delivery
Rapid delivery: $15 for up to 40 items, subject to availability
Cancellation fee
$30
Fee for missed delivery
Additional $30 fee may be charged for an order cancelled after cutoff

Specifications

Standard delivery windows
Varies by location (for our orders, slots of 1, 2, 4 or 6 hours from 4am to 11pm were available)
Cancellation time limit
Varies by location. For our orders it was 12pm the day before delivery.
Product range
Fruit, vegetables, dairy, meat, seafood, pantry, bakery, liquor, frozen, pet, health, household, baby, appliances
Payment options
Mastercard, Visa, Amex, PayPal, Flypay
Website
coles.com.au

Features

Option for delivery to be left outside
Yes (alcohol, tobacco and non-bagged orders excluded)
Order tracking
App
Membership
Coles Plus ($19 per month)
Loyalty rewards program
Flybuys: one point per dollar spent. Earn $10 off your bill for every 2000 Rewards points. Spend or donate points at the Flybuys store.

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