New and recommended
Top tips for shopping online
How to shop online like a pro, even if you've never done it before.
Panic marketing and the coronavirus
Many business are playing on fears of a shortage of essential goods. We call it for what it is – very shonky behaviour
Coronavirus and price gouging – let's put a stop to it
Price gouging during the coronavirus crisis has been rampant. We're calling on sellers big and small as well as online platforms to cease and desist.
Can you get a refund on an event cancelled due to COVID-19?
Chances are good that you'll get your money back, but less so if you bought from a ticket reseller.
10 thoughts we all have while shopping at Ikea
No, you won't just leave with the one item you popped in to buy.
Consumer rights and advice
Got an issue with a product or service? From refunds to repairs, unfair contracts to making a complaint, our easy guides are a great place to start.
