Shopping online offers many conveniences – most of all serious savings, both in cost and time spent not schlepping off to a bricks-and-mortar store. But what are the pitfalls involved with shopping online? Our advice covers your rights, returns, delivery times and customer service, along with invaluable tips on how to get the best experience shopping online.
Buying online
Buying online
When you're splurging on new shoes or ordering the latest bestseller online, it helps to know your rights and how to navigate the system.
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Red Balloon fined by ACCC
Busted for profiting from card surcharges.
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Amazon announces plans to launch in Australia
The retail giant will make the multi-million dollar move to start a local operation.
LuxStyle website ripping off Australians, warns ACCC
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ACCC investigates fake online reviews
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Government will block overseas websites that refuse to collect GST
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Rio 2016 Olympic Games ticket scams
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Hefty fees proposed for overseas purchases
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Buying cheaper clothing online
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Counterfeit goods
Counterfeit goods are on the rise and getting harder to pick. We help you spot the difference between Fendi and a Prentendi.
Group buying sites
Should you trust group buying sites or should you steer clear?
High postage paid
Why Australian parcel postage costs so much, and "free shipping" isn't really free.
One cent and penny auction investigation
We delve into the murky world of one-cent or penny auctions to find out if they're too good to be true.
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Online shopping delivery and returns
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Amazon enters Australia promising next day deliveries
A spot check on pricing indicates it's competitive in some categories, but not so much in others.
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Online shopping
The world's biggest shopping mall is always at your fingertips. Knowing how to navigate it properly can save you time and money.
Taking action and making a complaint
Don't just yell and scream to let off steam, get the outcome you want with some targeted complaining.