Shopping online offers many conveniences – most of all serious savings, both in cost and time spent not schlepping off to a bricks-and-mortar store. But what are the pitfalls involved with shopping online? Our advice covers your rights, returns, delivery times and customer service, along with invaluable tips on how to get the best experience shopping online.
Buying online
Buying online
When you're splurging on new shoes or ordering the latest bestseller online, it helps to know your rights and how to navigate the system.
Review and compare
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Amazon Prime Day: Best electronic buys
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Here's how to shop smart when the sale kicks off this Tuesday 18 May.
Subscription services that deliver to your door
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Top tips for shopping online
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Will be in addition to upcoming GST tax on goods below $1000.
Buying online from overseas retailers
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Red Balloon fined by ACCC
Busted for profiting from card surcharges.
Click Frenzy clothing retailers put on notice by ACCC
Watchdog tells a dozen retailers to clean up their policies.
Will Australia Post's Shipster delivery service save you money?
Australia Post and more than 40 big-brand retailers have banded together to pre-empt the local arrival of Amazon.
Thousands ripped off by education firm Get Qualified, rules Federal Court
The ailing company used unconscionable sales tricks and broke advertised promises.
Shopping online not without problems for Australians
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Amazon announces plans to launch in Australia
The retail giant will make the multi-million dollar move to start a local operation.
LuxStyle website ripping off Australians, warns ACCC
More than a hundred reports against the Danish retailer filed to the ACCC in two months.
ACCC investigates fake online reviews
What you see is not always what you get when it comes to online review sites.
Government will block overseas websites that refuse to collect GST
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Rio 2016 Olympic Games ticket scams
UK consumer organisation Which? points to a possible ticketing flim-flam.
Beware of 'subscription traps', warns ACCC
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High cost of living with a disability
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Targeted pricing online
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Hefty fees proposed for overseas purchases
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Bargain book buys
Real books, virtual bookstores
Buying cheaper clothing online
Australians are still being forced to pay a premium price for clothing, even when we buy online.
Counterfeit goods
Counterfeit goods are on the rise and getting harder to pick. We help you spot the difference between Fendi and a Prentendi.
Group buying sites
Should you trust group buying sites or should you steer clear?
High postage paid
Why Australian parcel postage costs so much, and "free shipping" isn't really free.
One cent and penny auction investigation
We delve into the murky world of one-cent or penny auctions to find out if they're too good to be true.
Online shopping checklist
Top tips for staying safe while buying goods online.
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We give you the lowdown on how to shop the virtual marketplace.
Online shopping delivery and returns
Online shopping is convenient, but what happens when you need extra help? We see how online customer service stacks up.
Amazon enters Australia promising next day deliveries
A spot check on pricing indicates it's competitive in some categories, but not so much in others.
Foreign transaction fees when shopping online
You don't need to be converting currency to get hit with foreign transaction fees.
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Online shopping
The world's biggest shopping mall is always at your fingertips. Knowing how to navigate it properly can save you time and money.
Taking action and making a complaint
Don't just yell and scream to let off steam, get the outcome you want with some targeted complaining.