consumer protection
Is Qantas greenwashing us with its carbon claims?
A complaint filed with the ACCC says terms like 'carbon neutral' and 'sustainable aviation fuels' mislead customers.
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Latest stories
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Telcos must now do more to stop domestic and family violence
The government has announced that voluntary rules to protect victim-survivors will be made mandatory. -
The trouble with insurance comparison sites
And why CHOICE insurance reviews are more likely to help you find the best product at the best price. -
Wall ovens to avoid buying
It's the hero of your kitchen, so you need a wall oven that's up to the task. Steer clear of these not-so-hot models. -
Groceries cost more than twice as much in remote First Nations communities
CHOICE investigates food prices in parts of the NT and WA to see how they compare to capital cities. -
Disgraceful sales tactics land Optus in court
The telco giant’s commission-driven sales blitz targeted remote First Nations communities and people with mental disabilities.
The 19th Annual Shonky Awards are coming soon
Be the first to find out
the biggest duds of 2024.
Life admin
Handy tools and comparison services from CHOICE
Take action
Call on Temu to do better on product safety
Our recent tests showed serious safety issues with 15 Temu products. That's just not good enough. Unlike other major online marketplaces like Amazon, Temu hasn't signed up to the Product Safety Pledge to have effective processes in place to prevent the sale of unsafe products on its platform. Sign the petition to call on Temu to sign the pledge now.
Black Friday sales
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Should you buy an Ikea mattress?
The pros and cons, plus the best Ikea mattresses we've tested. -
The best soundbars at every price
The best bargain buys, mid-range marvels and premium purchases for your home. -
Electric kettles to avoid buying
Don't settle for an inferior kettle – here are the models that rated lowest in our lab tests. -
Fridges to avoid buying
These not-so-hot fridges have chillingly low scores. -
Coffee machines to avoid buying
We spill the beans on the coffee machines likely to leave a bitter taste in your mouth.
Insurance
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Home insurance cover for bushfires
We explain how to work out correct cover levels and manage the important details. -
How to prepare for a flood or cyclone insurance claim
Affected by floods? We outline the steps to take when it comes to your home and contents insurance. -
How to save money on your home insurance
Some expert home insurance tips and tricks from CHOICE, so you don't pay more than you need to. -
Best car insurance for seniors
Our insurance experts look at the ins and outs of car insurance for drivers aged 60 and over. -
Health insurance funds compared: Medibank, Bupa, HBF, HCF and NIB
The five big health funds compared on complaints, discounts and cost.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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