CHOICE has made its second designated complaint to the ACCC alleging that online marketplaces are selling potentially unsafe, banned and prohibited products and that products purchased online are harming consumers significantly and systemically.
Australia’s product safety regime suffers from two critical flaws. First, there is no general, overarching law that effectively prevents businesses from selling, or facilitating the sale of, unsafe products in Australia. Second, large international online marketplaces evade responsibility by acting as intermediaries, allowing them to flood the market with unsafe products with little consequence.
This complaint sounds the alarm on both issues. Our findings are drawn from CHOICE’s long-established expertise in product testing, investigations and rigorous consumer research.
CHOICE is asking the ACCC and the Federal Government to consider the issues covered in this complaint and take meaningful action to protect Australians from harm when shopping online.
Download the complaint (PDF)
