Good points
• Delivery slots usually available within 24 hours
• Click and collect option at all stores
Bad points
• In one order the jam was omitted but we were still charged for it, we submitted an online form to alert them but have not heard back
• We had to go out to the car and get the goods for one of the deliveries
• Item availability and delivery slots vary depending on which store is fulfilling the order
• There is less choice of goods than Woolworths or Coles and there is greater store to store variation in range of goods
• Can't order loose fruit and veg by weight only by item count but costing is by weight. There was some variance between anticipated and actual weight but you were only charged for the amount delivered.
• Based on weights we were overcharged $1.83 for apples and bananas
• No fresh seafood and liquor availability depends on store
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Recommended
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We recommend online grocery retailers with a CHOICE Expert Rating over 80% and 75% for ease of use (desktop).
- No
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CHOICE Expert Rating
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The CHOICE Expert rating is made up of performance (80%) and ease of use (20%) using a desktop computer. The mobile ease of use score does not contribute.
- 56%
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Performance score
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This score is a combination of order accuracy (80%) and delivery accuracy (20%) results.
- 52%
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Ease of use score
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This score is a combination of account set-up (10%), item selection (50%), order administration (20%) and returns (20%) scores. Test conducted on a desktop computer.
- 73%
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Mobile ease of use score
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This score is a combination of account set-up, item selection, order administration and returns for iOS and Android devices. Apps were used where available. If an app isn't available, we run the test on the mobile optimised web browser version.
- 65%
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Account set-up score
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How difficult is it to set up an account and begin ordering your groceries? Test conducted on a desktop computer.
- 80%
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Item selection score
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How good is the search function and how easy is it to add all the items on our list to the cart? We look at things like how clever the predictive search bar is, how easy it is to select the quantities you want and how accurate and detailed product information is. Test conducted on a desktop computer.
- 75%
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Order accuracy score
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Were all the products delivered and were any substitutions appropriate and fair? We penalised retailers for inappropriate or insufficient substitutions (like corn chips instead of potato chips), out-of-stock items and forgotten products. We also checked the quality and quantity of all fresh produce to ensure it was of an acceptable standard.
- 45%
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Order administration score
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How easy is it to make changes to our cart while building the order? Is the payment process straightforward? Test conducted on a desktop computer.
- 85%
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Delivery accuracy score
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Did our order arrive within the nominated delivery window?
- 80%
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Returns score
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How fair is the returns and refunds policy?
- 50%
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Shop Ethical rating
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Shop Ethical rates the environmental and social impact of the company (not the product) using independent sources. This rating is not included in our total score. N/A means there is no rating for that company.
- F
- RECOMMENDED
