Supermarkets

IGA Shop Online review

Varies by location minimum-delivery.

CHOICE Expert Rating

56%
What is the CHOICE Expert Rating?
Good points

Good Points

  •   Based on weights we were undercharged $3.26 for potatoes
  •   Delivery slots usually available within 24 hours
  •   Click and collect option at all stores
Bad points

Bad Points

  •   Only 54 out of 62 items were either delivered as specified or adequately substituted
  •   In one order the jam was omitted but we were still charged for it, we submitted an online form to alert them but have not heard back
  •   We had to go out to the car and get the goods for one of the deliveries
  •   Item availability and delivery slots vary depending on which store is fulfilling the order
  •   There is less choice of goods than Woolworths or Coles and there is greater store to store variation in range of goods
  •   Can't order loose fruit and veg by weight only by item count but costing is by weight. There was some variance between anticipated and actual weight but you were only charged for the amount delivered.
  •   Based on weights we were overcharged $1.83 for apples and bananas
  •   No fresh seafood and liquor availability depends on store

Recommended products

Recommended

Test results

CHOICE Expert Rating
56%
Performance score
52%
Ease of use score
73%
Mobile ease of use score
65%
Account set-up score
80%
Item selection score
75%
Order accuracy score
45%
Order administration score
85%
Delivery accuracy score
80%
Returns score
50%

Sustainability

Shop Ethical rating
F

Cost

Standard delivery
$9
Minimum delivery
Varies by location
Free delivery options
Availability and minimum spend varies by location (listed on the IGA website)
Express delivery
Not available
Cancellation fee
$20 (and there may also be a charge for any perishables)
Fee for missed delivery
Additional fee of $20 plus the cost of any perisherables

Specifications

Standard delivery windows
2 hours
Cancellation time limit
Up until the store begins picking the order, which can be tracked on the website.
Product range
Fruit, vegetables, dairy, meat, seafood, pantry, bakery, frozen, pet, health, household, baby
Payment options
Mastercard, Visa, Amex, Diners Club, PayPal
Website
igashop.com.au

Features

Option for delivery to be left outside
No unattended deliveries
Order tracking
App
Membership
None
Loyalty rewards program
None

Looking for user reviews?

We don't offer user reviews anymore. Help us improve this expert review by sharing your feedback in a quick survey.