Varies by location minimum-delivery.
Pros
- Based on weights we were undercharged $3.26 for potatoes
- Delivery slots usually available within 24 hours
- Click and collect option at all stores
Cons
- Only 54 out of 62 items were either delivered as specified or adequately substituted
- In one order the jam was omitted but we were still charged for it, we submitted an online form to alert them but have not heard back
- We had to go out to the car and get the goods for one of the deliveries
- Item availability and delivery slots vary depending on which store is fulfilling the order
- There is less choice of goods than Woolworths or Coles and there is greater store to store variation in range of goods
- Can't order loose fruit and veg by weight only by item count but costing is by weight. There was some variance between anticipated and actual weight but you were only charged for the amount delivered.
- Based on weights we were overcharged $1.83 for apples and bananas
- No fresh seafood and liquor availability depends on store
Recommended products
- Recommended
-
Test results
- CHOICE Expert Rating
- Performance score
- Ease of use score
- Mobile ease of use score
- Account set-up score
- Item selection score
- Order accuracy score
- Order administration score
- Delivery accuracy score
- Returns score
Sustainability
- Shop Ethical rating
Cost
- Standard delivery
- $9
- Minimum delivery
- Varies by location
- Free delivery options
- Availability and minimum spend varies by location (listed on the IGA website)
- Express delivery
- Not available
- Cancellation fee
- $20 (and there may also be a charge for any perishables)
- Fee for missed delivery
- Additional fee of $20 plus the cost of any perisherables
Specifications
- Standard delivery windows
- 2 hours
- Cancellation time limit
- Up until the store begins picking the order, which can be tracked on the website.
- Product range
- Fruit, vegetables, dairy, meat, seafood, pantry, bakery, frozen, pet, health, household, baby
- Payment options
- Mastercard, Visa, Amex, Diners Club, PayPal
- Website
- igashop.com.au
Features
- Option for delivery to be left outside
- No unattended deliveries
- Order tracking
- App
- Membership
- None
- Loyalty rewards program
- None
