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Harris Farm Online review

$50 minimum-delivery.

CHOICE Expert Rating

89%
What is the CHOICE Expert Rating?
Good points

Good Points

  •   57 out of 58 items were either delivered as specified or adequately substituted
  •   Delivery slots usually available within 24 hours
  •   Delivery tracking
Bad points

Bad Points

  •   No frozen food; very limited health products; limited pet and household products
  •   Click and collect not available at all stores
  •   Goods tend to be more expensive and there is less choice in the non fruit and veg items
  •   Item availability and delivery slots vary depending on which store is fulfilling the order
  •   A lot of irrelevant items are returned from a search and there is no way to filter or sort the results.
  •   Loose fruit and veg can only be ordered by item count and there is no weight estimate provided.
  •   You don't see the delivery costs until after you pick your delivery slot
  •   Only one address can be stored at a time

Recommended products

Recommended
Not recommended

Test results

CHOICE Expert Rating
89%
Performance score
96%
Ease of use score
61%
Mobile ease of use score
56%
Account set-up score
85%
Item selection score
50%
Order accuracy score
95%
Order administration score
75%
Delivery accuracy score
100%
Returns score
60%

Sustainability

Shop Ethical rating
C

Cost

Standard delivery
$2.50 – $15
Minimum delivery
$50
Free delivery options
Above $250 or above $200 for 6 or 8-hour windows or the pre-dawn delivery (4am – 7am); Delivery Pass ($20 per month for free deliveries over $120)
Express delivery
Free for $250+, $10 for over $200, $15 for over $150, $17.50 for over $100, $20 for over $50
Cancellation fee
$20 (and there may also be a charge for any perishables)
Fee for missed delivery
Additional fee of $20 plus the cost of any perisherables

Specifications

Standard delivery windows
3, 6 or 8 hours
Cancellation time limit
Order can be cancelled but not amended before 4pm the day before a morning delivery or 11pm the day before an afternoon delivery.
Product range
Fruit, vegetables, dairy, meat, seafood, pantry, bakery, liquor, pet, health (very limited), household (limited), baby (limited)
Payment options
Mastercard, Visa, Amex, Diners Club, PayPal
Website
harrisfarm.com.au

Features

Option for delivery to be left outside
Yes (alcohol excluded)
Order tracking
App
Membership
Harris Farm Delivery Pass ($20 per month, $50 for three months, $90 for six months, $120 for a year)
Loyalty rewards program
$5 off orders over $150 for returning weekly customers (online only). Gold Customer: free delivery for all orders over $150. To become a Gold Customer you need to have spent $1000 in the last 30 days, $2500 in the last 90 days or $7500 in the last 12 months.

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