We recommend online grocery retailers with a CHOICE Expert Rating over 80% and 75% for ease of use (desktop).

The CHOICE Expert rating is made up of performance (80%) and ease of use (20%) using a desktop computer. The mobile ease of use score does not contribute.

This score is a combination of order accuracy (80%) and delivery accuracy (20%) results.

This score is a combination of account set-up (10%), item selection (50%), order administration (20%) and returns (20%) scores. Test conducted on a desktop computer.

This score is a combination of account set-up, item selection, order administration and returns for iOS and Android devices. Apps were used where available. If an app isn't available, we run the test on the mobile optimised web browser version.

How difficult is it to set up an account and begin ordering your groceries? Test conducted on a desktop computer.

How good is the search function and how easy is it to add all the items on our list to the cart? We look at things like how clever the predictive search bar is, how easy it is to select the quantities you want and how accurate and detailed product information is. Test conducted on a desktop computer.

Were all the products delivered and were any substitutions appropriate and fair? We penalised retailers for inappropriate or insufficient substitutions (like corn chips instead of potato chips), out-of-stock items and forgotten products. We also checked the quality and quantity of all fresh produce to ensure it was of an acceptable standard.

How easy is it to make changes to our cart while building the order? Is the payment process straightforward? Test conducted on a desktop computer.

Did our order arrive within the nominated delivery window?

How fair is the returns and refunds policy?

Shop Ethical rates the environmental and social impact of the company (not the product) using independent sources. This rating is not included in our total score. N/A means there is no rating for that company.

What are the standard costs of delivery? This will vary based on location and time slot selected.

What is the minimum value of an order for delivery? If no minimum is stated, this will be listed as $0.

How can you get free delivery on your order?

If express delivery is available, how much does it cost?

What is the fee for cancelling an order without adequate notice?

How much are you charged if the delivery shows up and you're not there to receive it?

How long are standard delivery windows and between what times are they available?

How long before your delivery is due to arrive can you cancel without incurring a penalty?

What kind of products can be purchased from this retailer?

What options are available for payment of your order?

Can you elect to have your delivery left outside your home so you don't have to be there when it arrives? Note that this may not be available for orders containing certain products such as alcohol and tobacco and may not be advisable for orders which contain cold or frozen goods.

Does the retailer offer a way to track your order?

Monthly/annual membership that offers bonuses such as free delivery, additional rewards points, priority customer service and so on.

Which loyalty rewards programs can you use?