Metered Energy manages electricity retail services for embedded networks (e.g. apartment blocks) in regional and South East Queensland. It has more than 15,000 household customers and also offers gas and hot water utilities.
Metered Energy was established in 2012 and is a private, Australian-owned company with headquarters and a call centre in Brisbane. It has operated in Queensland alone since it received retailer authorisation, but it also has licenses to sell electricity and gas in New South Wales as of 2011.
Rather than selling directly with tenants and property owners within the embedded network, Metered Energy works with body corporate and/or building managers.
Metered Energy does not own and operate any energy plants and therefore is not directly involved in fossil fuel extraction.
It does, however, buy energy from the open market where coal still dominates and as a result, has no clear plans to end coal use by 2030.
Metered Energy has not taken an active stance on strong climate policy.
Customer service
179 (1.2%) of Metered Energy’s customers lodged complaints against the company in 2021–22.
91%% of calls made to Metered Energy are answered within 30 seconds.
The average wait time for a call is 18 seconds.
2.6% of callers hang up before their call is answered according to 2021–22 AER customer service data.
Metered Energy’s energy sources
Metered Energy is not transparent about its energy sources.
How we get our results
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
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