Amber Electric was established in 2019 and was started by Chris Thompson and Dan Adams. At present the company operates throughout New South Wales, the ACT, Victoria, South Australia and South East Queensland. Their head office is in Melbourne.
Amber Electric works by charging a monthly amount to get access to wholesale electricity prices. It’s focus is around solar, EVs and battery and are designed to accelerate the uptake of renewables. They still buy energy from the open market where coal still dominates.
Amber Electric is one of two energy retailers to earn a CHOICE recommendation.
Environment
Encourages customers to use power when renewable generation is high.
Active support for household solar.
Amber Electric is not part of the Climate Active government scheme.
Offers some 100% renewable electricity plans.
Customer service
71 (0.5%) of Amber Electric customers made complaints against the company in 2021-22, according to data from the Australian Energy Regulator.
100% of customer service calls made to Enova in 2021-22 were answered within 30 seconds.
The average wait time for a call was 0 seconds.
0.0% of all calls made to the company were abandoned before being answered.
Amber Electric energy sources
Amber Electric still buys energy from the open market where coal still dominates.
How we get our results
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
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