2024

Jointly submission from 19 consumer and advocacy organisations calls for stronger reforms to address systemic unfair business practices, particularly in the digital economy.

CHOICE is calling for a ban on debit card surcharges, a cap on credit card surcharges, and several other interventions aimed at getting small businesses a better deal from the payments industry.

Joint submission calling for changes to the ACL and resource and empower the ACCC to take appropriate action in relation to AI-enabled goods and services.

Joint submission calling for penalties for consumer guarantees to apply economy-wide, and to provide regulators like the ACCC to respond proportionately to all kinds of breaches.

CHOICE supports regulating the accessibility of pricing information, auditing unit pricing compliance, and measures to address multi-buy specials, shrinkflation, loyalty programs, and unfair trading practices.

This joint submission makes a range of recommendations to improve the scams prevention framework (SPF) putting victims of scams at the centre of the model and allowing for a much fairer approach to dispute resolution.

Joint submission calling for the Federal Government to establish mandatory, strong obligations for banks, telcos and digital platforms to protect consumers from scams.

Joint submission that recommends making the home loan market deliver a fairer deal for borrowers, and provide better protections to people if they fall into a temporary difficult life period.

This submission calls for mandatory AI guardrails, a risk-based framework with clear prohibitions, and standalone legislation to protect consumers from harm.

This joint submission urges the Government to treat consumer outcomes as the main goal of competition reform.

Joint submission calling on the government to reduce grocery prices, improve accessibility and help close the gap for First Nations people living in remote communities.

CHOICE and the CFA provide feedback on the proposed the proposed amendments to the laws that govern Australia’s oversight of merger and acquisitions

A joint submission advocating for BNPL to be regulated as credit.

This report reveals how scam victims are left isolated and burdened by harm, while businesses enabling scam activity face little accountability.

This joint submission urges the Commission to take extra steps to ensure the analysis pays proper regard to consumers’ actual experiences in markets.

CHOICE welcomes the major step toward regulating BNPL the draft legislation represents and urges the Government to finalise these laws as a priority.

The joint submission recommends that the government establish an independent panel informed by consumer testing to help develop commonly understood standard definitions and insurance coverage.

CHOICE welcomes this inquiry as an opportunity to investigate the pricing and promotional practices of the major supermarkets.

CHOICE supports the Internet of Things Alliance Australia’s vision to balance innovation with consumer trust, endorsing key positions in its submission while providing additional recommendations.

CHOICE and other advocates call for the Federal Government to establish mandatory, strong obligations for banks, telcos and digital platforms to protect consumers from scams.