April 8, 2026
Half of airline passengers still experiencing delays and cancellations
A new aviation ombudsman scheme is expected to be established this year, but how much it will improve air travel remains questionable.
On holidays
Advice and guides to help you plan a smooth holiday – from flights and luggage to car hire, cruises and travel-health tips.
Latest
March 6, 2026
Travel scams to avoid this Easter
Planning a holiday? Don’t let these common cons end your Easter early.
January 19, 2026
Flight Centre adding pricey extras without customer consent
The global booking agency is putting the onus on customers to opt out of products they didn’t ask for.
December 8, 2025
Is car hire insurance worth it?
Do you need to buy car hire excess insurance over the counter or are there better alternatives to reduce your excess?
Ratings and reviews
Latest
September 10, 2025
Proposed airline passenger rights missing key protections
July 23, 2025
Is expensive carry-on luggage worth it?
March 11, 2025
Proposed aviation customer rights charter not strong enough
November 6, 2024
Is Qantas greenwashing us with its carbon claims?
October 15, 2024
5 things that can ruin your summer holiday and how to avoid them
August 29, 2024
The tricky tour tactics Flight Centre uses to make you book
August 26, 2024
Mistreated Australian airline customers finally get some rights
December 19, 2023
Chances your flight will leave on time these holidays? About 50/50
November 14, 2023
What you need to know about driving overseas
October 17, 2023
Can you take medications overseas?
June 29, 2023
How to buy the right suitcase for your next trip
June 28, 2023
How we test luggage
March 21, 2023
Qantas credit deadline extension not good enough
March 14, 2023
What to do if your passport is lost, stolen or damaged
December 1, 2022