Skip to content   Skip to footer navigation 
  • Img alt cpy
    CHOICE Help

    Consumer rights and advice

    Got an issue with a product or service? From refunds to repairs, unfair contracts to making a complaint, our easy guides are a great place to start. 

Know your consumer rights

Take action

  • Demand easier refunds for lemon cars

    Despite being one of the biggest purchases you'll make in your lifetime, it's often easier to get a refund for any other product than it is for a faulty new car.

    We think when you buy a new car and it's defective, you should be offered a refund without the runaround. That's why we're calling on the top 10 car makers to commit to a 60-day refund policy, so that if you get stuck with a lemon, your rights are protected.

    Sign the petition

Useful contacts and tools

CHOICE membership

membership_hero_SML
  • Instant online access to 5000+ expert test results for products and services
  • Free assistance from our consumer rights advisers
  • Support a nonprofit that campaigns for your consumer rights

Common customer problems