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    Got an issue with a product or service? From refunds to repairs, unfair contracts to making a complaint, our easy guides are a great place to start. 

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  • Repair, replace or recycle?

    Products that break too soon are a waste of time, money and resources. Find out how long appliances should last and when to repair, replace... or recycle.

    Did your product fail sooner than expected?
    We want to hear about it. Your insights help us understand which brands and products last over time, so we can help everyone avoid the duds.

    Learn more

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Take action

  • Sign the petition for fairer travel rights

    As lockdowns forced us to delay or cancel travel over the past 18 months, many Australians were treated unfairly. But your rights shouldn’t be a lottery.

    We’re calling on the government to commit to fixing cancellation chaos – and the more of us that come together the stronger our calls will be.

    With your help, we can deliver a thousands strong petition and keep fair travel in the spotlight.

    Sign the petition

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