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  CHOICE Help

  Consumer rights and advice

  Got an issue with a product or service? From refunds to repairs, unfair contracts to making a complaint, our guides are a great place to start. 

Know your consumer rights

• Refunds, returns and repairs – your rights explained

  Have you bought a product that’s faulty or not quite right? Get to know your rights.
• What to do with a faulty product

  Our expert guide to your rights when something goes wrong.
• Problems with a service: next steps to take

  From building repairs to clothing alterations, the law protects you from poor service. 
• Do you need an extended warranty?

  Is extra protection worth it? Here are the questions to ask.

Useful contacts and tools

• Making a consumer complaint

  Follow our checklist for the best chance to be heard.
• Ombudsman services

  How ombudsman services operate and how the complaint process works.
• Consumer help phone directory

  Need to escalate your issue? Here are the regulators and ombudsmen to contact.

CHOICE membership

• Instant online access to 5000+ expert test results for products and services
• Free personalised consumer help when you need it
• Support a nonprofit that campaigns for your consumer rights

Join CHOICE now

Latest news

• Sneaky card surcharges hitting two-thirds of Australians' pockets

  CHOICE survey reveals that while most people don't expect to pay more when paying via debit card, surcharges are common.
• Government vows to ban unfair business practices

  Dodgy tactics like subscription traps, dynamic pricing and pre-selecting extras at checkout could soon be illegal. 
• Qantas ordered to pay $100 million in fines for cancelled flights

  The airline will pay the penalty on top of $20 million in compensation to consumers.
• Aussies still struggling to get refunds for faulty products

  We're legally entitled to certain remedies if a product fails, but a recent CHOICE survey reveals that the reality isn’t that simple.