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Compare Allianz insurance

What to know about Allianz insurance, including customer satisfaction ratings and available discounts.
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Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE

Last updated: 31 May 2024
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Allianz, a German financial services company founded in 1890, started life in Australia in 1914 when it was originally known as the Manufacturers’ Mutual Accident Insurance Association Limited (MMI). The company acquired the Australian operation of Allianz in 1986 and was rebranded as Allianz in 2000.

On this page:

Phone: 131 000

Website: allianz.com.au

Who owns Allianz?

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The global insurer has more than 120 million customers internationally, which includes 3 million Australians. In 2024, Allianz purchased the general insurance business of South Australian mutual RAA. 

Allianz is also the underwriter for many insurance brands from banks, credit unions and building societies, including:

  • Westpac 
  • NAB 
  • St.George 
  • Bank of Melbourne 
  • BankSA 
  • TIO 
  • Great Southern Bank 
  • Hume Bank 
  • National Seniors.

Is Allianz Australian-owned? No

Is Allianz nonprofit? No

Is Allianz listed on the stock exchange (ASX)? No

Where does Allianz operate?

  • Australian Capital Territory
  • New South Wales
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

In the Northern Territory, policies from TIO (underwritten by Allianz) are available.

Which types of insurance does Allianz offer?

How satisfied are Allianz customers?

Allianz rates below average compared with other insurers in our survey for customer satisfaction and value for money.

Customer satisfaction with home insurance

Of the people we surveyed, only 55% of Allianz customers rated their experience with home insurance as above average or excellent.

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Home insurer customer satisfaction

Insurers rated as above average or excellent

RACQ (Queensland): 91%

RAA(South Australia): 86%

RAC (Western Australia): 78%

RACV (Victoria): 72%

Coles Insurance: 69%

Youi: 67%

ANZ: 67%

Suncorp: 65%

NRMA :61%

AAMI: 60%

Apia: 59%

Budget Direct: 58%

Everyday (Woolworths): 57%

Allianz: 55%

GIO: 55%

CBA: 51%

CGU: 48%

Qantas: 42%

Notes: CHOICE conducted a survey of 1682 policyholders of home insurance across Australia in March 2025. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas.  Ratings for specific insurers were only given by current customers of that insurer.

Customer satisfaction with car insurance

Of the Allianz customers we surveyed, only 61% rated their experience with car insurance as above average or excellent.

Text-only accessible version

Car insurer customer satisfaction

Rated as above average or excellent

RAA (South Australia): 91%

RACQ (Queensland): 85%

Youi: 77%

RAC (Western Australia): 77%

GIO: 75%

Shannons: 74%

NRMA Insurance: 72%

Woolworths Everyday: 71%

Qantas: 70%

Apia: 68%

Suncorp: 68%

RACV (Victoria): 64%

AAMI: 62%

Budget Direct: 62%

Allianz: 61%

Notes: CHOICE conducted a survey of 1800 policyholders of car insurance across Australia, including comprehensive car insurance, third party fire & theft insurance and third party property car insurance. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Fieldwork was conducted in March 2025. Ratings for specific insurers were only given by current customers of that insurer.

How does Allianz rate on claims?

Home insurance claims

Of the insurers in our survey, Allianz received one of the lowest results, with close to half of the company’s customers rating the claims experience as average, below average or poor. 

24/7 helpline: Yes

Car insurance claims

Of the insurers in our survey, Allianz was among of the group of insurers with  average results, with70% of customers who made a claim rating the company as above average or excellent.

24/7 helpline: Yes

Does Allianz offer discounts?

Allianz does offer discounts on insurance, but some of those are only available from time to time during promotional periods.

For example, you can get:

  • a no claim bonus of up to 30% for home insurance
  • 10% discount if you combine home and contents insurance on the one policy
  • 10% online discount on your first year if you buy Allianz car insurance from Westpac or NAB.

Does Allianz let you claim online or in-app?

You can start home, car and other Allianz insurance claims online.

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