Insurance advice, guides and information

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Insurance advice

We steer you towards the best insurance products with advice to help you compare policies and providers, and avoid unnecessary insurance products.

Buying guides

Income protection insurance outside your super: Is it right for you? We look at whether it's worth the cost and whether it'll pay out.

Articles

Are you owed a refund for that extra car insurance you bought? Consumers who were unfairly sold 'add-on' insurance before July 2019 have until 30 June to demand their money back.

How to complain about an insurance company What are your rights and what can you do next when your insurer has knocked back your claim?

Allianz, NRMA, QBE, AAMI, GIO and Suncorp insurance compared Our expert compares the big general insurers on customer service, claims, discounts and key features.

The trouble with insurance comparison sites And why CHOICE insurance reviews are more likely to help you find the best product at the best price.

Court confirms Youpla lied about being Aboriginal-owned First Nations advocacy groups welcome the ruling, saying it sets an important precedent.

Complaints about insurance have never been higher The 2022 floods inquiry highlights how often insurers fail in their obligations to customers.

Youpla victims finally get some relief Almost two years on from the collapse of the funeral insurance operator, affected First Nations people get some justice.

Disgraced business grew rich on Centrelink payments Exclusive documents show successive federal governments failed to protect First Nations welfare recipients.

Insurers failing customers on claims handling ASIC report says insurers need to improve on communication, complaint management and treatment of customers.

IAG cops a record $40m fine over insurance pricing failures Insurance group fails to honour promised discounts on NRMA-branded products.

General insurers repay $815 million for broken pricing promises The corporate regulator ASIC says millions of customers didn’t receive the pricing promised to them by their insurance providers.

Youpla compensation resolution 'within months' It's been a heartbreaking wait for victims of the funeral fund's collapse, who were left out of the Federal Budget.

First Nations Elders in Canberra to push for broad Youpla compensation scheme The day of action comes after the government announced an interim scheme for people affected by the funeral fund collapse.

Government announces compensation for Youpla victims The federal government has announced a special fund for the funerals of victims of the Youpla collapse.

Unnecessary insurance policies Insurance you can live without.

Postcode data shows how Youpla targeted most disadvantaged communities Indigenous funeral fund provider targeted disadvantaged communities across Australia with predatory door-to-door sales.

Transgender people facing 'unacceptable' discrimination from insurance industry Some trans and gender-diverse Australians are facing exclusion, higher premiums and no guarantees of cover.

Major parties urged to 'Save Sorry Business' following Youpla collapse A campaign calls for government to help Indigenous Australians affected by the insolvency of their funeral insurance provider.

Financial complaints body finds 28 times against funeral fund The recent findings are for misleading and deceptive conduct over pretending to be an Aboriginal organisation.

Whistleblower speaks out about trouble at 'rogue' landlord insurer CHOICE has been told about problems in the complaints handling and recoveries of CHU insurance which have since been reported to ASIC.

How much does your insurance cost? Australians are paying too much for insurance. We show you how to save.

Insurance comparison sites Our review of comparison websites like iSelect, Compare the Market and Choosi, reveals some hidden catches.

Which insurers do we trust the most? A new CHOICE survey shows that reliability is what policyholders really want.

Credit protection insurance rip-off Credit protection insurance makes an easy dollar for lenders and insurers, but there are far smarter options for consumers.

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