The announcement comes at a time when customers have a high level of
distrust in the banking sector, which is facing more than a dozen
productivity commission inquiries, calls for a Royal Commission and
allegations of the Commonwealth Bank laundering terrorism transactions.
CBA set the tempo by announcing its network of 3400 ATMs
would no longer charge a $2 withdrawal fee.
"Australians have complained for some time about being charged fees for
using another bank's ATM," says Matt Comyn, group executive of retail
"We think this change will benefit many Australians and hopefully
demonstrate our willingness to listen and act on customer feedback."
The announcement comes six years after CHOICE began campaigning for the
abolition of ATM fees. It will not extend to the machines of CBA's subsidiary, Bankwest.
But the announcement did place pressure on the remaining big banks. Westpac confirmed hours after CBA that it will no longer charge $2 withdrawal fees from
its 2925 ATMs. ANZ then announced its network of 2300 ATMs would follow in
October, while NAB said its 3400 ATMs would also eliminate withdrawal fees,
though at an undisclosed date.
Data from the Reserve Bank of Australia reveals 250 million people withdrew money from an ATM that did not belong to their bank in the last financial year. At $2 per withdrawal, the change is expected to save Australians $500 million annually.
This represents a win for Australians, says Tom Godfrey, the head of
media at CHOICE.
"Accessing your money from a bank account is an essential service that
should be free for everyone, rather than an inconvenience with a penalty
attached," he says.
"As the UK experience shows, it is possible to run an ATM network where the
vast majority of cash withdrawals are free of charge."