The annual CHOICE reliability survey asks thousands of members about the washing machines they own, what they think of them, and how they've held up over time.
7100 members participated in our 2021 reliability survey, 92% of which had purchased a washing machine in the previous eight years. The information they provided gives us a really good indication of how various washing machine brands stack up over time – something we can't test in our labs.
About the scores
Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We take into account the age of the products so we can compare fairly between brands.
We asked owners to tell us what they thought of the products they own, rating them from excellent to terrible. We've used this information to give each brand an owner satisfaction rating so you can see what people who use the brand each day think of them.
We all know sometimes things go wrong and how the manufacturer responds and helps you with these issues can make all the difference to your experience and trust in the brand. For large appliances that you might be more likely to get repaired, we asked members about their experience with the manufacturers' service and support. We've given each manufacturer a service rating so you know how well they support customers when they need it. We need enough feedback to report fairly so in some cases we can't report this for all brands, but we'll tell you where we can.
Brand reliability results are for CHOICE members only.
Our guide to buying the best washing machine is free and has lots of great information and advice.
Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.
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