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Australia's most reliable coffee machine brands

The coffee brands that best hold up over time, as chosen by CHOICE members.

Home espresso coffee machine
Last updated: 18 June 2019


Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE.

The annual CHOICE reliability survey asks thousands of members about the coffee machines they own, what they think of them and how they've held up over time.

More than 3600 coffee machine owners participated in our 2019 reliability survey. The information they provided gives us a really good indication of how various capsule, manual, semi-automatic and automatic brands stack up over time – something we can't test in our labs.

The top performers

  • Most reliable brand: Aldi Expressi
  • Highest owner satisfaction: Breville (auto/manual), DeLonghi (auto/manual), Sunbeam (auto/manual), Nespresso (Breville/DeLonghi) and Aldi Expressi.

What we found

  • Of the people who bought an espresso machine in the last 8 years, 65% have never experienced an issue.
  • Capsule (pod) coffee machines are more reliable than manual, semi-automatic or automatic machines.
  • Some owners of Aldi machines express concern that the pods are not recyclable.
  • Owners of Nespresso machines (made by DeLonghi and Breville) say they had a good service experience when things go wrong.
  • The main problems people have with their coffee machines include water leakage, the capsule getting stuck or poor milk frothing.

Espresso machine brand performance

Espresso machine brand performance
Brand Reliability (%)* Satisfaction score (%)
Nescafe Dolce Gusto (67) 87 78
Breville Nespresso (308) 85 84
DeLonghi Nespresso (580) 83 84
Breville (auto/manual) (455) 81 87
Caffitaly (112) 80 78
DeLonghi (auto/manual) (288) 78 85
Sunbeam (auto/manual) (261) 78 84

Number in brackets shows the sample size. * Differences of 5% or more are significant. Average reliability score = 82%, average satisfaction score = 84%.

How we get the data

We calculate a brand's reliability score and owner rating based on our survey of 3626 CHOICE members in 2019. For reliability and satisfaction we looked at a 8 year purchase period between 2011 and 2018.

About the scores


Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We take into account the age of the products so we can compare fairly between brands.

Owner satisfaction

We asked owners to tell us what they thought of the products they own, rating them from excellent to terrible. We've used this information to give each brand an owner satisfaction rating so you can see what people who use the brand day in, day out think of them.

Ready to buy?

Get expert analysis and test data in our home espresso machine reviews.

We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.

Stock images: Getty, unless otherwise stated.