Optus is one of Australia's largest mobile and internet plan providers, but how does it compare? We took the top providers and broke down how fast their NBN speeds are and the satisfaction of their customers.
Just want to switch providers? Check out our Best NBN plans.
Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).
Why we've partnered with WhistleOut
We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.
In 2019 we collected data on mobile phone service providers, both for plans including a phone and for SIM-only (if you already have a phone). You can see who the best provider for mobile plans with a phone and the best SIM-only plan provider.
As a whole, Optus has some work to do in catching up to some of the other ISP's on the market, but having said that it's also not the bottom of the list.
Over 23% of complaints to the Telecommunications Industry Ombudsman (TIO) come from Optus, which is no small amount. We couldn't say whether this OK because Optus has a very large customer base or that they don't satisfy their existing user base because the TIO doesn't release subscription figures, unlike the electricity industry.