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Optus broadband review

How does Optus stack up as a mobile phone and NBN provider?

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Last updated: 13 October 2020

Optus is one of Australia's largest mobile and internet plan providers, but how does it compare? We took the top providers and broke down how fast their NBN speeds are and the satisfaction of their customers.

Just want to switch providers? Check out our Best NBN plans.

How fast are Optus NBN plans?

Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).

We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.

How do Optus mobile plans compare?

In 2019 we collected data on mobile phone service providers, both for plans including a phone and for SIM-only (if you already have a phone). You can see who the best provider for mobile plans with a phone and the best SIM-only plan provider.

Are Optus customers happy?

As a whole, Optus has some work to do in catching up to some of the other ISP's on the market, but having said that it's also not the bottom of the list.

Do many people complain about Optus?

Over 23% of complaints to the Telecommunications Industry Ombudsman (TIO) come from Optus, which is no small amount. We couldn't say whether this OK because Optus has a very large customer base or that they don't satisfy their existing user base because the TIO doesn't release subscription figures, unlike the electricity industry.