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Australian Seniors Top policy

Underwritten by The Hollard Insurance Company Pty Ltd.

Insurer
Australian Seniors
Policy
Top
Underwriter View more details.

The company that issues your insurance and in most cases handles the claims.

The Hollard Insurance Company Pty Ltd
Satisfaction score View more details.

We surveyed customers to ask them about their overall experience with the insurer. This score represents the percentage of people who rated their experience as above average or excellent. Percentages with an asterisk* had fewer than 30 respondents, so they should be taken as indicative only. N/A means there was no result for that insurer. 

N/A
Building cover View more details.

Your sum insured amount is the maximum amount your insurer will pay to repair or replace your building. You should set it to the cost of replacing all of your belongings. If a policy has an underinsurance safety net (also called "gap cover") the insurer will pay a percentage above your sum insured if necessary. A total building replacement policy doesn't use a sum insured - you simply get your building totally replaced.

Nominate a sum insured for your building
Contents cover View more details.

The sum insured is the maximum amount your insurer will pay to replace your contents. You should set it to the cost of replacing all of your belongings. If a policy has an underinsurance safety net (also called "gap cover") the insurer will pay a percentage above your sum insured if necessary.

Nominate a sum insured for your contents
Legal liability View more details.

Cover for when a member of your household is responsible for damage to or loss of another's property, or another person's injury or death. Building insurance usually covers you at home, while contents insurance covers you away from home.

• Up to $20 million
• Cover for people named on the policy, plus their family members living with them
• Cover for incidents in Australia
Pay-by-the-month charge View more details.

Does this insurer impose an extra administration fee for paying monthly? This is sometimes described as a discount for paying annually, but it amounts to the same thing.

Yes
ACT price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the territory. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
NSW price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
NT price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the territory. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
North Queensland price comparison View more details.

North Queensland means north of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. "N/A' means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
South Queensland price comparison View more details.

South Queensland means south of the Tropic of Capricorn. The fewer dollar signs, the cheaper the policy compared to other products available in the region. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
SA price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
Tasmania price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
Victoria price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
WA price comparison View more details.

The fewer dollar signs, the cheaper the policy compared to other products available in the state. "N/A" means the insurer doesn't operate here, or doesn't participate in the premium sharing program we use to collect pricing data.

na
Accidental damage View more details.

Cover for accidental damage to your building and/or insured items at the home.

Yes
Fire View more details.

Cover for damage caused by fire and its by-products (smoke, soot, ash, etc). Waiting periods for bushfire may apply, unless you are switching from another policy with equivalent cover with no change in sum insured.

Covers fire, bushfire and application of heat where there is no flame
Explosion View more details.

In some policies the actual exploding object is not covered.

Yes
Theft View more details.

Cover for theft or burglary from your home. Most insurers require you to make a police report.

• Covers theft
• No cover for theft by residents or someone at the site with consent of residents
• No cover for theft from homes not sufficiently furnished
Breakage View more details.

Damage to easily broken objects like mirrors. Not to be confused with accidental damage, which is a broader level of cover.

Yes
Escape of liquid View more details.

From pipes, tanks, pools, spas, baths/basins, aquariums, waterbeds etc. Excludes faulty workmanship or leaks that cause damage over time.

Yes
Impact damage View more details.

Cover if a tree falls on your house or a car crashes into your front room, for example. Some insurers that cover animal damage do so under this event.

Yes
Vandalism View more details.

May also be called "malicious damage". Some insurers also classify "riot" as a separate event.

Yes
Flood View more details.

Flood as per the standard industry-wide definition. Waiting periods may apply unless you are switching from another policy with equivalent cover with no change in sum insured.

Yes
Storm and cyclone View more details.

Waiting periods may apply unless you are switching from another policy with equivalent cover with no change in sum insured.

Yes
Storm surge View more details.

Where the sea level rises as a result of a storm. You may also have to claim for storm damage or flood for this to be covered. Some insurers only cover in the event of cyclone. If this is important cover for you, check the PDS.

No
Action of the sea View more details.

This usually covers the normal movements of the sea, including damage from king high tides, water erosion, etc.

No
Earthquake View more details.

Earthquake cover often comes with an additional excess of $300 or more. Check your PDS for details.

Yes
Tsunami View more details.

Products that cover tsunami usually include it under earthquake cover, and often comes with an additional excess of $300 or more. Check your PDS for details.

Yes
Animal damage View more details.

This cover often comes with a range of exclusions - insect damage or damage caused by your pets typically isn't covered, for example.

No
Out-of-hours claiming View more details.

The easiest ways to begin a claim outside business hours. All insurers have a phone line you can call during the day, and some insurers still have in-branch claiming.

Online and 24/7 phone
How the insurer can settle your claim View more details.

Insurers will settle your claim in one of three ways.

• Repair damaged property
• Replace damaged property
• Pay you the property's replacement value, up to your sum insured or other sublimits
Cash settlement for building claims View more details.

How much will you get in a cash settlement? How a cash payout is calculated can depend on whether you request it or the insurer offers it. Customer cost: The insurer will pay what it will reasonably cost you to repair/replace your property. Insurer cost: The insure will pay what it would cost them. This offer may take into account trade discounts the insurer can access, leaving you out of pocket.

Customer cost
Cash settlement for contents claims View more details.

How much will you get in a cash settlement? How a cash payout is calculated can depend on whether you request it or the insurer offers it. Non-cash alternatives might include gift cards, pre-paid debit cards, store credit, etc. Customer cost: The insurer will pay what it will reasonably cost you to repair/replace your contents. Insurer cost: The insurer will pay what it would cost them. This offer may take into account trade discounts the insurer can access, leaving you out of pocket.

• Customer cost if insurer offers cash
• Insurer cost if you ask for cash (may be less than retail cost)
New for old contents replacement View more details.

All insurers promise to replace contents with equivalent new items, although some policies have exceptions.

Yes (excludes clothing, shoes and linen out of use/stored away and computers over 4 years old)
Motor burnout View more details.

Cover for burnout of motors that are part of your building, eg automatic garage doors or air conditioner units. Motors in contents are also frequently covered, eg washing machines. Also called motor fusion.

• Motors up to 10 years or $2000 overall
• Optional
Keys and locks after break-in View more details.

Cover for replacing locks and re-coding electronic keys after a break-in or theft of the keys. Policies usually stipulate you report the break-in to the police.

Up to $1000 overall
Gardens and landscaping View more details.

Typically includes trees, shrubs, etc planted in the ground. Lawns are usually excluded. Potted plants are usually defined as contents, and treated separately.

• Up to $1500 overall
• Cover for fire, malicious damage, theft and vehicle damage
Costs to comply with building regulations View more details.

During rebuilding, in the event of total loss.

• Up to $15000 overall
• Paid on top of sum insured
• Limit combined with debris removal and professional fees
Professional fees View more details.

Cover the cost of professionals such as surveyors, engineers and architects.

• Up to $15000 overall
• Paid on top of sum insured
• Limit combined with building regulations and debris removal
Mortgage discharge fees View more details.

Fees your bank might charge for early payment of your mortgage in the event of the total loss of your building.

• Up to $2000 overall
• Paid on top of sum insured
Debris removal and demolition View more details.

To demolish and remove debris after an insured event. Cover also applies to contents claims unless specified.

• Up to $15000 overall
• Paid on top of sum insured
• Limit combined with building regulations and professional fees
Temporary accommodation View more details.

If your home is uninhabitable after an insured event.

• Up to 12 months or 10% building sum insured overall
• Paid on top of sum insured
• Up to $1000 for pet boarding
Cover for unspecified valuables away from home View more details.

Many insurers will cover a limited range of items for accidental loss or damage away from home.

• Nominate a portable contents sum insured amount
• Up to $1000 per item
• Covered in Australia
• Optional
Optional cover for individual portable valuables View more details.

For an extra premium you can insure individual portable valuables against accidental loss or damage, both at and away from home. Individually listed items are insured for their replacement value and will be shown on your certificate of insurance.

Yes
Contents in the open air View more details.

Open air usually includes any area on your property that is exposed to the elements, but may also include unlockable areas like a garden shed. Each insurer has different definitions, so check with them for restrictions.

• Up to $8000 overall
• Up to $2000 per item
• No item sublimit for barbecues or garden furniture
Jewellery View more details.

Limits for unlisted jewellery at the home. If you want a higher level of cover or need cover away from home, see listed valuables cover above.

• Up to $5000 overall
• Up to $1000 per item or collection
Artworks View more details.

Cover for unlisted works of art. If you want a higher level of cover, you may be able to specifically list individual items.

• Up to $5000 overall
• Up to $1000 per item or collection
• Limit combined with collections
Collections (e.g. stamps, coins) View more details.

Cover for unlisted collections (eg coins, stamps). If you want a higher level of cover you may be able to specifically list the collection. In some cases cover may depend on the type of collection, so check the PDS.

• Up to $5000 overall
• Up to $1000 per item or collection
• Limit combined with artworks
Digital media View more details.

Cover for contents such as digital media, software, and storage (e.g. discs, drives).

• Up to $5000 overall
• Up to $1000 per item or collection
Spoiled food View more details.

Typically you won't pay the full excess unless it is as a result of an insured event (in which case you'll probably be claiming for other damages).

• Up to $1000 overall
• Covers food
• Cover for failure of public electricity supply
• Optional cover for motor burnout
Visitors' contents View more details.

Cover for your visitors' belongings if they are lost or damaged in an insured event. Standard exclusions and restrictions will apply.

Up to $1000 overall
Pet cover View more details.

Some policies will cover your vet bills in certain circumstances.

No
Overlapping cover at a new house View more details.

Let your insurer know you're moving house and they may cover your contents at both properties during the moving process.

Up to 14 days cover at both addresses
Cover for contents while moving house View more details.

Cover while moving your contents to a new home. Usually only covers your contents while they're in the moving truck, not while you're loading in or out.

• Up to 20% contents sum insured overall
• Cover for overturning of removal vehicle, collision and fire
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