CHOICE has contributed to a joint submission to Treasury responding to draft laws proposed by the Government to introduce a scams prevention framework (SPF) that would apply to banks, telcos and some digital platforms.
Our submission recognises that introducing the SPF would help address a glaring lack of obligations for businesses to take the threat of scams seriously. However, we are concerned that the approach in the SPF to dispute resolution will not work for consumers, and will take too long to implement.
The submission makes a range of recommendations aimed at improving the SPF so that it puts victims of scams at the centre of the model and allows for a much fairer approach to dispute resolution.