3 November 2026
Why aren’t financial firms resolving more of their own customer complaints?
The Australian Financial Complaints Authority is being forced to resolve an ever-growing number of complaints.
Banking
Independent advice on everyday banking, savings options, term deposits, paying bills and making foreign transactions.
Latest
21 July 2026
The best high-interest savings accounts
Earning peanuts on your savings? Find out where you could be getting more for your money.
24 June 2026
Will AFCA’s new powers help scam victims get their money back?
Starting in March 2027, the national dispute resolution service will become a one-stop-shop for scam complaints.
1 April 2026
Why is ASIC blocking reports into CommBank’s mistakes?
The regulator has blocked access to a systemic issues report saying it may harm CommBank’s business interests.
Latest
13 March 2026
Banks not doing their part to stop financial elder abuse
9 March 2026
Are cryptocurrency ATMs really just scam machines?
10 February 2026
Thousands of complaints: Banks failing First Nations customers
5 February 2026
Could AI make it harder for women to get a loan?
30 December 2025
CommBank backflips on unfair fees following CHOICE campaign
22 October 2025
CommBank needs to refund unfair fees, say Australians
8 October 2025
The day the last bank left town
25 September 2025
Banks imposing non-disclosure agreements on scam victims
15 September 2025
Jordan overdrew her account to flee family violence, CommBank won’t stop charging her fees
28 August 2025
At what cost? Cashless society risks leaving some out in the cold
8 August 2025
Australians demand CommBank refund $270 million in unfair fees
15 July 2025
Missed bank transfers? Lost out on bonus interest? This could be why
8 May 2025
ANZ Bank’s QR code rollout is leaving people behind
24 April 2025
Outback community left with severely limited access to cash
17 March 2025
Is your bank still investing your money in fossil fuels?
26 February 2025
Businesses should be forced to accept cash, consumers say
14 February 2025
New rules force big businesses to combat scams
17 December 2024
HSBC Bank no help as scammers steal $23 million
25 November 2024
Sneaky card surcharges hitting two-thirds of Australians’ pockets
13 September 2024