Deliveroo app review

Good points
 You can change order detail after it has been submitted
 Late night filter
Bad points
 No access to the restaurant's user rating details
 Dishes are listed in a long list with no means of jumping between menu sections
 We received a very misleading progress message when we ordered from this service
 No restaurants available in regional areas
 Delivery only (no pickup option)
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                                            Recommended
                                                
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As of June 2019, we cannot recommend any food delivery services due to the ongoing legal investigations.
 - No
 
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                                            Food outlet availability score
                                                
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We entered a delivery address in a Sydney suburb known for its broad food options, and another in Cairns. Then, we counted the number of results within the service's search proximity. More results equal a higher score. Counted on 16th April, 2019.
 - 79%
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                                            Overall score
                                                
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The overall score is made up of Ease of use (50%), Proximity search results (30%), Delivery (10%) and Special dietary search results (10%).
 - 74%
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                                            Regional search results
                                                
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The total number of food outlets found on the service during our Cairnes proximity test. Counted on 16th April, 2019.
 - 33
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                                            Ease of use score
                                                
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We assess difficulty involved in setting up an account, browsing for a meal and placing an order. This includes the user interface, and amount of information provided about each restaurant and their menu.
 - 66%
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                                            City search results
                                                
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The total number of food outlets found on the service during our Marrickville, Sydney proximity test. Counted on 16th April, 2019.
 - 175
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                                            Order tracking score
                                                
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We ordered the same meal from a restaurant that offered ordering and delivery through every app on test. We did this in order to assess information, features and functions that the app provides after you order a meal, such as ETA and live tracking. We also noted whether or not you can cancel the order in-app.
 - 60%
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                                            Special diet score
                                                
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We enter a delivery address in a suburb adjacent to Sydney CBD, and note whether the service offers cuisine filters based on special dietary requirements, and can connect with related food outlets. Counted on 16th April, 2019.
 - 100%
 
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                                            Payment
                                                
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Payment methods accepted by the food delivery service.
 - Credit Cards, PayPal
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                                            Cancel order in app
                                                
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Can you cancel your order in the app, without having to call the food outlet.
 - Yes
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                                            Delivery fee
                                                
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Does the service charge a delivery fee? Note, the amount varies between services and is influenced by the size of the order.
 - Yes
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                                            Web portal
                                                
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Service website.
 - deliveroo.com.au
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                                            Live track order
                                                
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Can you live track delivery progress in the app after ordering a meal. Note, MenuLog only supports this feature when the service sends one of its drivers (as opposed to using restaurant staff).
 - No
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                                            Android
                                                
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Is an Android app available.
 - Yes
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                                            iOS
                                                
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Is an iOS app available.
 - Yes
 
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                                            Minimum spend
                                                
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Is there a minimum order spend.
 - Depends on restaurant
 
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                                            User comments
                                                
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Can you comment on the food quality and delivery after the order has arrived.
 - No
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                                            User feedback system (rating)
                                                
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Can you leave feedback about the food and delivery service once your order arrives. This is typically a star-rating system
 - Yes
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                                            Alcohol delivery
                                                
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Does the service offer alcohol delivery.
 - No
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                                            Kosher
                                                
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Does the service have a Kosher food search filter and access to related food outlets.
 - Yes
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                                            Meal images
                                                
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Does the service have pictures of the food.
 - Some
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                                            Pickup option
                                                
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Can you pick up your meal rather than opting for delivery?
 - No
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                                            Vegan
                                                
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Does the service have a vegan food search filter and access to related food outlets.
 - Yes
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                                            Halal
                                                
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Does the service have a Halal food search filter and access to related food outlets.
 - Yes
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                                            Late night filter
                                                
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Does the service have a late night trading food search filter.
 - Yes
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                                            Gluten free
                                                
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Does the service have a gluten free food search filter and access to related food outlets.
 - Yes
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                                            Vegetarian
                                                
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Does the service have a vegetarian food search filter and access to related food outlets.
 - Yes