Why are we still paying billions in bank fees?
The big banks posted sky-high profits during a cost-of-living crisis. Why are we still paying $3.2 billion in fees?
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A record 97,000 Australians complained about financial services last year
From issues with insurance claims to banks’ handling of scams, financial complaints hit new highs.
Loyalty program customers warned over latest impersonation scam
How to avoid the new scam targeting people holding loyalty points with major companies including Qantas, Coles and Telstra.
Scams are surging – CHOICE calls on banks to do more
We’re fighting for stronger regulations to protect Australians from increasing instances of fraud.
Risky choices for inexperienced investors
The uptake of contracts for difference and other volatile investments is high among rookie investors.
Worries about energy and grocery prices reach new highs
Our latest national Consumer Pulse survey shows that nine out of 10 Australians are facing higher costs as inflation bites.
ASIC takes action against pet insurance brands Petbarn, Bupa, HCF and more
The regulator temporarily stopped the sale of policies from 38 pet insurance brands due to concerns they weren’t right for their intended customers.
IAG cops a record $40m fine over insurance pricing failures
Insurance group fails to honour promised discounts on NRMA-branded products.
Taylor Swift ticket rush exploited by illegal ticket scalpers
Ticket scalping websites are already hosting ads for Taylor Swift tickets at illegally inflated prices.
General insurers repay $815 million for broken pricing promises
The corporate regulator ASIC says millions of customers didn’t receive the pricing promised to them by their insurance providers.