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Campaigns
Consumer advocacy in 2020

View all CHOICE policy submissions, reports and public complaints from 2020 on food labelling, health insurance, banking, product safety and more.

Looking for what we've done in the past? View our consumer advocacy from 2014 to 2019.

Policy submissions

Joint consumer response to Treasury on Banking Royal Commission draft legislation

February 2020
Submission to IPART review of the costs and pricing of interment in NSW

September 2020
Submission to the ACCC on button battery regulatory options paper

April 2020
Submission to the Country of Origin Labelling for Food Evaluation

September 2020
Submission to Treasury on the Ticket Resale Information Standard

February 2020
Joint consumer submission to Treasury on making insurance claims handling a financial service

January 2020
Joint consumer submission to Treasury for a consumer advocacy body for superannuation

January 2020
Submission on the Australian Energy Market Commission's draft National Energy Retail Amendment

January 2020
Submission to the Australian Law Reform Commission on the Corporate Criminal Responsibility Discussion Paper

January 2020
Submission on the Review of the Model Defamation Provisions

January 2020
Joint submission to the RBA Review of Retail Payments Regulation: Issues Paper

January 2020
Joint consumer submission to Treasury on the Financial Accountability Regime

February 2020
Joint consumer submission to the Inquiry into Food Pricing and Food Security in Remote Indigenous Communities

June 2020
Joint consumer submission to Treasury on the Compensation Scheme of Last Resort

February 2020
Submission on the National Consumer Credit Protection Amendment

February 2020
Submission to the Front-of-Pack Labelling Secretariat for stronger Health Star Ratings

June 2020
Submission to the Inquiry into Future Directions for the Consumer Data Right

May 2020
Submission to Treasury on Enhancements to Unfair Contract Term Protections Consultation

March 2020

Public complaints

Complaint about Mosaic Brands Pty Ltd engaging in misleading and deceptive advertising

March 2020
Complaints to the TGA and ACCC about non-alcoholic hand sanitisers

August 2020
Complaint to the ACCC about Tinder's misuse of data and discriminatory pricing

August 2020
Complaint about bundled health insurance products offered by GMHBA

January 2020

Current campaigns

Help end COVID-19 price gouging

Add your name now to support a law that ensures fair prices on essentials for everyone during a crisis like COVID-19.
Help us expose more dodgy hand sanitisers

Lab testing uncovered a brand that was only 23% alcohol and ineffective against COVID-19. Can you chip in to help us keep testing hand sanitiser?

help fund hand sanitiser lab testing
Defend responsible lending protections

The government just announced plans to remove essential responsible lending laws. Will you email your Senators to stop this proposal in its tracks?
Survey: Help us make a difference

What issues should CHOICE campaign for change on? Have your say and help us make change on the issues that matter.
Fairer banking and finance

Call on the banks to implement four measures to ensure people are treated fairly throughout the COVID-19 pandemic.
Stronger product safety laws

The things we buy shouldn't put us or our families at risk. Urge the government to introduce laws to ensure products sold in Australia are safe.
Better health care

Join the push for discounts on insurance premiums, rolling extras coverage into the new year, and an inquiry into the private health system.
Safer insurance during bushfires

It shouldn't be left to insurance companies to define words like 'fire'. Call on Treasurer Josh Frydenberg to implement a standard definition for natural disasters.
Survey: How has COVID-19 affected you?

Can you take a few minutes to share how coronavirus has affected you as a consumer? Your views will help shape what we do next.

Related content

25 Sep 2020

Australia's weak product safety laws

Businesses are not legally required to ensure the products they sell are safe.
24 Sep 2020

Cot safety is improving, gradually

Cots are getting safer, but 4 out of 12 models still failed our latest safety tests.
24 Sep 2020

Private health premiums to increase in October

A six-month price freeze is coming to an end.
17 Sep 2020

5 steps to better, cheaper health insurance cover

Review your health insurance policy and save money.
17 Sep 2020

Save up to $932 by switching health insurance

Save money, time and confusion with our expert advice and policy comparison tool.
10 Sep 2020

Timeshare scheme with no contract and no way out

Operator Classic Holidays says the Matchams are stuck in the scheme until 2084, but there are no documents to prove it.
7 Sep 2020

Unexpectedly dangerous products that are injuring kids

These seemingly harmless products found in most Australian homes can pose a serious risk to children.
7 Sep 2020

How to buy the safest toys for babies and kids

With a bit of knowledge and common sense you can avoid dodgy products.
2 Sep 2020

CHOICE investigation: popular hand sanitisers put to the test

Our follow-up test of 29 hand sanitisers yields positive results.
2 Sep 2020

How to buy the best hand sanitiser

What you need to know to find the right hand sanitiser for your household.
31 Aug 2020

Ethical super: Where is your money invested?

In part four of our ethical super series, we dig into how ethical funds and options invest.
26 Aug 2020

5 product safety battles we're still fighting

CHOICE is still pushing for reforms on these five issues to protect consumers against unsafe products.
21 Aug 2020

Op-ed: Time for super fund freedom

Everyone should be able to choose their own fund, says the director of Super Consumers Australia.
17 Aug 2020

Predatory lender Cigno faces second ASIC intervention

ASIC used its intervention powers to ban Cigno's lending model last year. Now it's looking to ban Cigno's revamped model, too.
17 Aug 2020

Face masks and COVID-19 – what you need to know

We take a look at the latest advice about when and how to wear a face mask, plus how to make your own.
11 Aug 2020

Tinder charges older people more

A CHOICE mystery shop reveals the dating app's pricing model could fall foul of discrimination laws.
11 Aug 2020

Op-ed: Tinder's secret pricing shows how companies use our data against us

CHOICE director of campaigns Erin Turner calls for ethical data use.
7 Aug 2020

How to shop safely at the supermarket during the COVID-19 outbreak

Steps you can take to ensure everyone's shopping experience is a safe one.
30 Jul 2020

Do you need health insurance for COVID-19?

Or will Medicare and the public health system give you the care you need?
28 Jul 2020

Elective surgery during the coronavirus crisis

Low-risk surgeries like hip replacements and cataract operations going ahead in all states but Victoria.
27 Jul 2020

How to switch health insurance

Review your health cover, switch and save.
16 Jul 2020

Medibank fined $5 million for denying member claims

AHM members were told they weren't covered for certain procedures when they were
15 Jul 2020

How to choose the best health insurance for single-parent families

Tips to help you choose the best-value cover for your family and compare offers from Medibank, Bupa, HCF, HBF, NIB and more.
15 Jul 2020

How to find the best health insurance for families

Get useful tips and compare what's on offer from Medibank, Bupa, HCF, HBF, NIB and more to find the best deal.
15 Jul 2020

How to find the best health insurance for young and healthy singles and couples

Planning a family or just want to avoid tax? Here's how to find the best value health cover for your life stage.
14 Jul 2020

How to choose the best health insurance for seniors

If you're aged 65 and over, here are some tips to help you find the best health insurance for your needs.
24 Jun 2020

Banks get low marks on CHOICE COVID-19 banking scorecard

The big four banks have taken some steps to help customers affected by the economic fallout, but it's far from enough.
23 Jun 2020

COVID-19 lockdown and suspicious price hikes on big ticket items

We tracked whitegoods retailers' daily prices and pinpointed some very timely price increases.
22 Jun 2020

How to get the same health insurance cover for less

Paying too much? Switching to a cheaper comparable policy could save you up to $1578.
17 Jun 2020

Child safety gates fail safety test and pose injury risk

Six of 14 products reveal serious safety concerns
17 Jun 2020

The 10 worst credit cards in Australia – and why you should avoid them like the plague

With interest rates higher than 20%, these credit cards can really cost you in the long run.
13 Jun 2020

CHOICE Shiny Award winners

Recognising kindness during the COVID-19 pandemic.
9 Jun 2020

The great credit card rip-off – and how much extra we’ve paid

The cash rate has dropped from 4.75% to 0.25% since 2011, but credit card rates have barely budged. We list the worst offenders
2 Jun 2020

What never-ending credit card debt is doing to Australians

Easy credit – and the high interest that often comes with it – has tied many people to ongoing repayments they can’t afford.
27 May 2020

Mosaic Brands customers still wait for hand sanitiser marketed amid COVID-19 panic

The owner of Katies, Rockmans and Noni B jumped into the hand sanitiser market, but have over-promised and under-delivered.
19 May 2020

Will private health insurance save you money?

Don't fall for misleading marketing – taking out cover isn't always a necessity.
5 May 2020

CHOICE launches the Shiny Awards

We want to celebrate those businesses who've done the right thing by consumers during the COVID-19 crisis.
21 Apr 2020

Our five-point plan for the banks to earn back trust during the COVID-19 crisis

Waive long-term credit card debt, cap rates at 10%, pay compensation now, and more.
21 Apr 2020

Hand sanitisers: a booming business

Will all kinds of businesses flogging hand sanitisers, can consumers trust that the products are effective and fairly priced?
9 Apr 2020

Why it's still hard to find toilet paper at the supermarket

Panic buying, a lagging supply chain and being housebound have contributed to shortages in stores across the country.
7 Apr 2020

Why insurers should reduce health premiums during the coronavirus crisis

We think a 50% drop in the availability of services should mean you pay 50% less on your premiums.
31 Mar 2020

CHOICE calls for suspension of Lifetime Health Cover loading

In the midst of a pandemic, it's not the time to penalise Australians for dropping or failing to take up health insurance.
31 Mar 2020

Rental rights you didn't know you had

The rental market is tough – but you do have some rights.
26 Mar 2020

Recalled children's products are still available online

A CHOICE investigation found dangerous baby sleepers and booster seats on eBay, Gumtree and Facebook Marketplace.
24 Mar 2020

What you should know before making your own hand sanitiser

Experts warn against DIY hand sanitiser recipes and reinforce the importance of handwashing with soap and water.
20 Mar 2020

Panic marketing and the coronavirus

Many business are playing on fears of a shortage of essential goods. We call it for what it is – very shonky behaviour
19 Mar 2020

Breaking a rental lease

Terminating a property lease early is possible, but it's not always easy.
18 Mar 2020

Takata airbag recall: what you need to know

Thousands of cars still listed as critical
11 Mar 2020

Two-thirds of convertible tricycle strollers tested failed mandatory safety standards

Think twice before buying on eBay or Amazon, CHOICE experts say.
10 Mar 2020

Could the COVID-19 coronavirus impact your superannuation?

'Barefoot investor' Scott Pape says there's no need to panic about your retirement savings.