Proposed airline passenger rights missing key protections
The federal government has invited the public to weigh in on the legislation.
Article news
Our fight with Australia’s broken freedom of information system
How our journalist’s simple request for a document became a 21-month battle of stubborn wills.
Harvey Norman and Latitude Finance’s appeal shut down in court
The judgement from the Full Federal Court comes on the heels of a 2020 CHOICE Shonky for the lender and retailer.
NAB blames victims for unauthorised credit card charges
Brian and his wife kept their card details safe, but the bank says the couple are to blame after a thief used their account and PIN.
ACCC to act on CHOICE energy retailers ‘super complaint’
The regulator agrees consumers may be deceived or misled by false savings messages.
Kmart asked to prove supply chains have no links to forced labour
An Australian Uyghur rights group has taken legal action to force the retailer to substantiate claims its supply chains are ethical.
Australians demand CommBank refund $270 million in unfair fees
Almost 20,000 people have signed a CHOICE petition calling on the bank to do the right thing.
Energy plans bundled with extras like Qantas points or Netflix might not add up
Consumer advocates are advising consumers to be cautious when it comes to bundled energy offers.
Consumer champion: ‘Sometimes it needs to just be us mob in the room’
CHOICE spoke to Lynda Edwards about the need for more First Nations financial counsellors and their work around the country.
Qantas data hack exposes alarming gap in consumer protections
CHOICE repeats call for an airline ombuds scheme following a massive data breach at Australia’s largest carrier.