Complaints about electricity providers skyrocket
Disputed bills and increased energy prices hitting NSW residents hard.
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How to keep your lithium-ion batteries from catching fire
Some dangerous products have already been recalled, but there are some basic safety tips that you can follow.
Get paid to upgrade: Your guide to solar and appliance rebates
Find out about the thousands of dollars available to help with solar installation and appliance upgrades for your household.
Your bank helped pay the scammers. Should it be held liable?
A couple in their 80s lost their savings in a known investment scam, yet the bank facilitated the transaction without checking.
Unfair business practices are illegal elsewhere – why not in Australia?
It’s time to stamp out trading practices that can trick, trap and exploit consumers.
TPG email cancellations causing chaos, but there may be an upside
Customers are not happy with the move, but advocates say it’s probably good to untether yourself from your ISP.
Cigno payday loan charging 800% declared illegal
People with these types of loans told to stop paying and seek a refund.
Insurers failing customers on claims handling
ASIC report says insurers need to improve on communication, complaint management and treatment of customers.
These are the most complained about businesses in 2023
If you’re a follower of CHOICE’s annual Shonky Awards, some of these names will be familiar.
3 out of 4 Australians harmed by a data breach
A new report reveals that very few of us feel in control of our data privacy.