Youpla victims finally get some relief
Almost two years on from the collapse of the funeral insurance operator, affected First Nations people get some justice.
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Australia needs stricter anti-scam laws now
CHOICE is calling on the government to make banks reimburse scam victims for their losses.
Woolies online shopping leaves some customers out of pocket
The new system applies an estimated charge you may not get back for a week.
Ending the silence on migrant worker exploitation
Reforms aimed at allowing migrants on temporary work visas to demand fair payment are expected to be enacted this year.
CHOICE makes the case for consumers at government inquiry into home insurance
After the 2022 floods, some homeowners said dealing with their insurance company was worse than the flood itself.
New scam targets Taylor Swift fans on social media
Scamwatch is warning Swift fans they need to calm down and check tickets are legit.
Australians to get ‘guardrails’ for safe AI use
Government says AI comes with huge economic opportunities, but safety protections are needed.
Why do flood insurance claims have to take so long?
CHOICE highlights many problems with claims process, in joint submission to inquiry into insurers’ responses to major floods.
Financial complaints hit ‘unsustainable’ highs in 2023
Financial services providers asked to do a better job of handling complaints.
DoorDash T&Cs prevent customers taking class action – is that legal?
Businesses urged to review their terms and conditions, in face of new penalties for unfair contract terms.