Airbnb challenged over partial refund for dud property
CHOICE stepped in when a customer complained about the accommodation app.
Article news
Major data breaches go from rare to routine
A cybersecurity firm warns that Australian businesses must do better.
Businesses should be forced to accept cash, consumers say
97% of people surveyed by CHOICE say stores shouldn’t be allowed to turn down physical money for essentials.
New rules force big businesses to combat scams
Banks, telcos and social media platforms face fresh obligations to protect Australians after new anti-scam laws pass Parliament.
AI-driven romance scams likely leading to higher losses
Australians lost $23 million to romance scams in 2024, and new technologies are making it even harder to spot a scammer.
Essential groceries to be price-capped for remote First Nations communities
Prime Minister cites CHOICE investigation in decision to bring down prices.
When the Ticketmaster app leaves you empty-handed
Ticket not easily accessed, no refund, and one very unhappy customer.
Digital doppelgangers throwing lives into chaos
A recent ruling says that Services Australia has a duty to prevent your records from getting mixed up with another person’s.
Blocked: Facebook and Instagram users frustrated by account shutdowns
Angry emojis for social media giant, Meta, for failing to respond to complaints.
Queensland offers relief from smart meter demand charges
New regulations mean that energy retailers must offer flat-rate plans to customers with smart meters.