‘No compassion’: Viking Cruises refuses refund after cancer recurrence
Adelaide couple left $20K out of pocket and fuming at company’s “heartless” response.
Article investigation
Is your bank still investing your money in fossil fuels?
The big four banks – ANZ, NAB, Westpac and CBA – are all pouring money into oil, coal and gas.
Uber is dominating, is this good for Aussie consumers?
In the past we said Uber was good for competition, now Australia is the most Uber-dense market in the world
Illegal tanning nasal sprays pushed by social media influencers
Experts are concerned that the dangerous ingestible tanning products are becoming increasingly popular.
Counterfeit LifeVac anti-choking devices for sale on eBay
The TGA has its work cut out for it when it comes to policing overseas platforms selling counterfeit medical devices.
Should you trust an AI chatbot with your mental health?
Millions are using Headspace, Wysa, Youper and other popular therapy chatbots, but can AI replace a professional counsellor?
Who makes sure your energy smart meter is accurate?
Metering businesses are beyond the reach of the energy ombudsman in NSW, and have a poor record of sharing meter data with retailers.
Long-term funding failure for legal assistance organisations
Despite a $3.9 billion support package, many legal needs are still likely to be unmet.
8 things I won’t be buying new in 2025 (and the few things I will)
In an effort to be more mindful about my consumption, I’m committing to a no-buy list.
Retailers using smart meters to increase energy bills
New ‘demand charges’ and other tariffs are catching some customers by surprise.