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iiNet broadband review

How does iiNet stack up as an internet service provider?

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Last updated: 13 October 2020

iiNet is one of the largest internet service providers (ISPs) in Australia. It was acquired by TPG in 2015, as were its subsidiary providers Internode, Westnet, APPT, Adam Internet, TransACT and Netspace.

But how does iiNet compare? We took the top ISPs and broke down how fast their NBN speeds are and the satisfaction of their customers.

Just want to change providers? Check out Best NBN plans.

How fast are iiNet NBN plans?

Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).

However there is also whether customers are happy with the speed they are receiving, which we survey every few years.

For our most monthly recent scores, visit our performance measuring program.

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'Search Providers' button above will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.

Are iiNet customers happy?

iiNet customers are fairly happy, coming second after TPG in terms of NBN satisfaction, and third after Internode and Vodafone for overall ISP satisfaction. 

Do many people complain about iiNet?

On the whole, complaints have been lowering over the last few years when it comes to iiNet, which we're happy to see. The Telecommunications Industry Ombudsman collects figures on these results each year which we've republished below.

We care about accuracy. See something that's not quite right in this article? Let us know or read more about fact-checking at CHOICE.