NBN plan speed and customer satisfaction
iiNet is one of the largest internet service providers (ISPs) in Australia. It was acquired by TPG in 2015, as were its subsidiary providers Internode, Westnet, APPT, Adam Internet, TransACT and Netspace.
But how does iiNet compare? We took the top ISPs and broke down how fast their NBN speeds are and the satisfaction of their customers,.
Speed scores are based on a six-month average, where available, of NBN provider speed scores on our broadband performance measuring program between January and June 2018. Satisfaction scores are based on our 2017 ISP satisfaction survey.
Why we've partnered with WhistleOut
We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'compare plans' links in the above table will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.
How fast are iiNet NBN plans?
Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).
On average, between January and June 2018 iiNet came first with 75%, TPG second with 74%, and Telstra third with 72%. This means, on average between those months, iiNet’s NBN plans came closest to their maximum speeds.
For our most monthly recent scores, visit our performance measuring program.
Are iiNet customers happy?
Our 2017 ISP satisfaction survey asked close to 2000 CHOICE members what they thought of their provider – 194 of whom were iiNet subscribers. In total, we collected enough data to publish on seven ISPs: Telstra, Optus, iiNet, TPG, Internode, iPrimus and Dodo.
Respondents gave their thoughts on connection reliability, speed, value for money, technical support, customer support, bill clarity and how easy it was to set up a new plan.
iiNet came second overall in satisfaction, scoring above average in every category.