iiNet is one of the largest internet service providers (ISPs) in Australia. It was acquired by TPG in 2015, as were its subsidiary providers Internode, Westnet, AAPT, Adam Internet, TransACT and Netspace.
But how does iiNet rate? We took the top ISPs and compared how fast their NBN speeds are, as well as customer satisfaction.
Looking to change providers? Check out our round-up of the best NBN plans.
How fast are iiNet NBN plans?
The ACCC’s broadband provider performance program records the NBN speeds of Australian internet service providers and publishes its data quarterly. We take this data and apply a scoring methodology to help show you which providers come out best for speed across different NBN speed tiers and connection technologies.
iiNet did pretty well over the course of the 2021–2022 financial year, scoring 90%, though this was still a ways behind the top-scoring Launtel (96%) and the 94% scored by both Exetel and Telstra.
At the end of each financial year, we combine the ACCC’s speed data with our most recent ISP satisfaction survey to figure out which providers are the best in Australia.
The graph below includes a tab comparing overall speed scores for FY21–22.
Text-only accessible version
Best NBN brand 2022: Aussie Broadband
Best Brand NBN score
Aussie Broadband: 89%
Exetel: 86%
Telstra: 84%
Vodafone: 84%
iiNet: 83%
Optus: 83%
TPG: 83%
Dodo & iPrimus: 81%.
Overall NBN satisfaction score
Aussie Broadband: 88%
Belong: 80% (Note: Belong does not have an NBN speed score and so doesn’t qualify for a Best Brand score)
Exetel: 78%
Vodafone: 77%
iiNet: 76%
TPG: 76%
Dodo & iPrimus: 74%
Optus: 74%
Telstra: 74%.
Overall NBN speed score
Launtel: 96% (Note: Launtel does not have an NBN satisfaction score and so doesn’t qualify for a Best Brand score)
Exetel: 94%
Telstra: 94%
Optus: 94%
Aussie Broadband: 91%
Vodafone: 91%
iiNet: 90%
TPG: 89%
Dodo & iPrimus: 88%
MyRepublic: 86% (Note: MyRepublic does not have an NBN speed score and so doesn’t qualify for a Best Brand score)
Superloop: 86% (Note: Superloop does not have an NBN speed score and so doesn’t qualify for a Best Brand score).
Why we’ve partnered with WhistleOut
We’ve partnered with search engine WhistleOut to help you find and buy the right plan for you. The ‘compare plans’ links in the above table will take you to their site. While we make money if you buy through WhistleOut, this doesn’t influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.
Are iiNet customers happy?
According to the results of our 2023 telco satisfaction survey, iiNet customers are fairly happy when it comes to NBN satisfaction.
Text-only accessible version
Best internet service provider for customer satisfaction on the NBN
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