iiNet compared


How does iiNet stack up as an internet service provider?

NBN plan speed and customer satisfaction


iiNet is one of the largest internet service providers (ISPs) in Australia. It was acquired by TPG in 2015, as were its subsidiary providers Internode, Westnet, APPT, Adam Internet, TransACT and Netspace.

But how does iiNet compare? We took the top ISPs and broke down how fast their NBN speeds are and the satisfaction of their customers,.

Best NBN provider in Australia Jan–Jun 2018
Brand Overall Speed score
past 6 mths
Satisfaction Plans
iinet logo
78%
75%
81%
Compare
plans now
TPG logo
74%
74%
74%
Compare
plans now

Telstra logo
71%
72%
70%
Compare
plans now

71%
66%
75%
Compare
plans now

Speed scores are based on a six-month average, where available, of NBN provider speed scores on our broadband performance measuring program between January and June 2018. Satisfaction scores are based on our 2017 ISP satisfaction survey.

Why we've partnered with WhistleOut

We've partnered with search engine WhistleOut to help you find and buy the right plan for you. The 'compare plans' links in the above table will take you to their site. While we make money if you buy through WhistleOut, this doesn't influence our rankings. 100% of the money we make goes straight back into our nonprofit mission.

How fast are iiNet NBN plans?

Each month, our broadband provider performance program records the NBN speeds of Australian internet service providers (ISPs).

On average, between January and June 2018 iiNet came first with 75%, TPG second with 74%, and Telstra third with 72%. This means, on average between those months, iiNet’s NBN plans came closest to their maximum speeds.

For our most monthly recent scores, visit our performance measuring program.

Are iiNet customers happy?

Our 2017 ISP satisfaction survey asked close to 2000 CHOICE members what they thought of their provider – 194 of whom were iiNet subscribers. In total, we collected enough data to publish on seven ISPs: Telstra, Optus, iiNet, TPG, Internode, iPrimus and Dodo.

Respondents gave their thoughts on connection reliability, speed, value for money, technical support, customer support, bill clarity and how easy it was to set up a new plan.

iiNet came second overall in satisfaction, scoring above average in every category.


Leave a comment

Display comments