Telcos given a deadline to better protect customers in financial hardship
Advocates say reforms should also improve protections for customers experiencing domestic and family violence.
Article investigation
Disgraced business grew rich on Centrelink payments
Exclusive documents show successive federal governments failed to protect First Nations welfare recipients.
Greg’s story: How a disability insurance exemption left him with nothing
The former mechanic suffered a spinal injury, but his insurance claim was rejected due to an exemption for back injuries.
Op ed: This is what Australia needs to do to regulate AI
We need strong laws and well-resourced regulators to make sure consumers are protected from the possible harms of AI.
Australians pressured to take out BNPL loans they can’t afford
Retailers are exploiting loopholes in lending laws to convince shoppers to take out large buy now, pay later loans.
7 out of 10 Australians misunderstand extended warranties and their rights
CHOICE survey finds many consumers falsely believe buying an extended warranty gives them extra consumer protections.
Older Australians most affected by scams
From investment to phishing and remote-access scams, over-65s are losing more money than any other age group.
Facial recognition technology in use at major Australian stadiums
Sensitive biometric data is being collected by stadiums across the country, with consumers largely left in the dark.
The high cost of road toll notices
Sydney, Brisbane and Melbourne motorists pay a lot to drive on Linkt toll roads, but a missed toll payment can cost much more.
Scams targeting Aboriginal and Torres Strait Islander consumers on the rise
The ACCC warns that Aboriginal and Torres Strait Islanders are increasingly becoming the victims of scams, with remote communities facing unique challenges.