To investigate the dental industry, CHOICE sent a shadow shopper, X-rays in hand, to 14 dentists across Sydney for a check-up only, no clean. We suspected we might uncover widespread evidence of overservicing.
The main issue that emerged, however, was a disturbing lack of consistency in the verdicts on our shopper's teeth. It highlights just how difficult it is for the typical consumer to know which treatments are imperative, which are optional and which are wait-and-see. And the importance of getting more than one opinion if major dental work is recommended.
Please note: this information was current as of November 2009 but is still a useful guide today.