Founded in 1947, Bupa Australia is part of the international Bupa Group that provides health and care services in more than 190 countries. It has 3.5 million members. Bupa is a for-profit company, but its parent company is nonprofit.
Phone: 134 135
No. But Bupa's parent company is nonprofit.
Bupa complaints rating: Low
When we score policies we give each fund a complaints rating, based on the number of complaints and serious disputes the Ombudsman deals with. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints. The ratings are Low, Medium and High. A Low rating is better than a High rating – it means the fund has fewer complaints and fewer serious disputes for its size.
A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service.
Health funds have agreements with particular doctors and hospitals to cover all of the gap, which are called 'no gap agreements', or part of that gap, which are called 'known gap agreements' (these will have lower out-of-pocket costs, usually less than $500).
Our graphic below displays the CHOICE gap rating, which takes into account the percentage of services where members either paid no gap or a known gap, compared to the state average.
- Well above average
- Above average
- Below average
- Well below average
The benefit amount your fund pays you for hospital services depends not only on the type of cover you buy, but also whether your fund has an agreement with the hospital where you're treated.
The table below shows how many hospital agreements Bupa has in your state compared to the fund with the highest number (the industry maximum). Note that public hospitals don't have agreements with specific funds and are generally treated as though they're agreement hospitals.
Discount for direct debit: None
Discount for annual prepay: None
Total discount for annual prepay via direct debit: None
Youth discounts: Offered on all hospital policies; these are transferable (you can transfer a discount from another fund to one of these policies).
All Bupa hospital, extras and combined policies cover emergency ambulance in all states.
For Gold and selected Silver policies cover is unlimited but for all other policies cover is capped at:
- one transport per single policy a year
- two transport per family and couple policy a year.
Yes, adult children are covered up to age 21 and up to age 25 if in full-time study and not living with a partner. Family Plus policy covers adult children aged 21 to 25 who are not in full-time study and not living with a partner.
Benefits for most extras services can be claimed online or through an app (Android and iOS).