Do you own the digital books, movies and games you’ve paid for?
Unlike a physical book, album or game, when you buy digital media you may find your access can be revoked at any time.
Article investigation
Why does a business I left years ago still have my data?
Businesses are supposed to delete your personal info after you’re no longer a customer, but that doesn’t seem to be happening.
The winter heating woes worrying consumers
Many of us fear what winter will do to our energy bills. Here’s what’s worrying us and some ideas for keeping costs down.
Banks and lenders failing one in three in financial distress
ASIC slams ‘cookie-cutter’ responses to customer hardship.
Everyday Rewards and Flybuys: Real savings, or just a data grab?
Supermarkets give us plenty of incentives to join loyalty programs, but there are downsides you might not be aware of.
Sam was told he could be denied a home loan because he owed $2 on a credit card
Calls for reforms to credit reporting system after ‘unacceptable’ case.
How much of your personal data does Spotify collect?
Experts say the popular music streaming app tracks more data than other tech platforms.
Unclear supermarket ‘specials’ are confusing shoppers
New CHOICE survey says shoppers find it hard to identify a true discount.
Australians in mortgage stress say banks aren’t lending a hand
A rise in complaints shows big banks aren’t doing enough to help people in financial hardship.
Experts alarmed as energy companies promote crowdfunding
Are energy companies dodging financial hardship obligations?