Family claims a chemical leak from their Samsung fridge caused a health emergency
The company says they can only get a refund if they sign a non-disclosure agreement.
Article investigation
That’s discrimination! What businesses aren’t allowed to ask
How companies discriminate against consumers, and what to do about it.
Can you rely on AI for money advice?
We asked Meta, Google and ChatGPT for financial help. Here’s what happened
Why is it so hard to take down fake Google reviews?
‘Reputation management’ companies are cashing in on Google’s poor dispute resolution, charging a fee to remove reviews.
Are you paying more than other customers for the same energy plan?
The pricing strategies of Momentum, Origin and other energy retailers make it hard to know if you’re getting the best deal.
Did online therapy provider BetterHelp breach Australian laws?
The therapy platform was fined almost $12 million in the US for illegal data sharing.
Do you own the digital books, movies and games you’ve paid for?
Unlike a physical book, album or game, when you buy digital media you may find your access can be revoked at any time.
Why does a business I left years ago still have my data?
Businesses are supposed to delete your personal info after you’re no longer a customer, but that doesn’t seem to be happening.
The winter heating woes worrying consumers
Many of us fear what winter will do to our energy bills. Here’s what’s worrying us and some ideas for keeping costs down.
Banks and lenders failing one in three in financial distress
ASIC slams ‘cookie-cutter’ responses to customer hardship.