Compare Health Partners health insurance


A nonprofit mutual organisation founded in South Australia in 1937.

Fund information


Health Partners summary

Is Health Partners nonprofit? 

Does Health Partners get many complaints from members? 

How good is Health Partners' gap cover? 

How many hospital agreements does Health Partners have in my state? 

Does Health Partners offer any discounts?

Does Health Partners offer ambulance cover?

Does Health Partners let you claim online or in-app?

What CHOICE Community says about Health Partners


Health Partners summary

Health Partners

A nonprofit mutual organisation, Health Partners was founded in South Australia in 1937. Today it has 80,000-plus members throughout Australia, and several dental and optical centres in SA. It is part of Members Own Health Funds, an alliance of 15 nonprofit and mutual health funds that promotes the benefits of funds that reward members rather than investors or overseas owners.

Health Partners contact details

Phone: 1300 113 113

Email: ask@healthpartners.com.au

Website: healthpartners.com.au


Is Health Partners nonprofit?

Yes.

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Does Health Partners get many complaints from members?

Health Partners complaints rating: Medium

When we score policies we give each fund a complaints rating, based on the number of complaints and serious disputes the Ombudsman deals with. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints.

  • The ratings are Low, Medium and High. A Low rating is better than a High rating – it means the fund has fewer complaints and fewer serious disputes for its size.
  • The infographic below shows the complaints about the fund to the Ombudsman as a percentage of all complaints. Complaints can be about benefits or customer service. The most serious complaints are escalated for investigation.
  • The higher the share of complaints a fund receives above its market share, the worse its performance compared to other funds. If its share of complaints is below its market share, that's a better result.

Health Partners accounts for...

0.6% of the health insurance market

0.3% of all complaints about benefit payments

0.2% of all complaints about service

0.6% of all complaints that are escalated to investigations.

How good is Health Partners' gap cover?

A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service.

Health funds have agreements with particular doctors and hospitals to cover all of the gap, which are called 'no gap agreements', or part of that gap, which are called 'known gap agreements' (these will have lower out-of-pocket costs, usually less than $500).

Our graphic below displays the CHOICE gap rating, which takes into account the percentage of services where members either paid no gap or a known gap, compared to the state average.

Rating scale

  • Above average
  • Average
  • Below average
  • Well below average

We also display the percentage of medical services that Health Partners covers with no gap, and compare it to the industry average. The higher the percentage, the more effective the fund's gap scheme is in a state or territory.

Health Partners gap cover performance by state

New South Wales (NSW)

Average

Australian Capital Territory (ACT)

Average

Victoria (Vic)

Above average

Queensland (Qld)

Above average

South Australia (SA)

Above average

Western Australia (WA)

Average

Tasmania (Tas)

Average

Northern Territory (NT)

Above average

Percentage of medical services covered with no gap

New South Wales (NSW)

Health Partners – 88.3%

Industry average – 86.3%

Australian Capital Territory (ACT) 

Health Partners – 76.7%

Industry average – 76.7%

Victoria (Vic) 

Health Partners – 91.5%

Industry average – 85.0%

Queensland (Qld) 

Health Partners – 93.0%

Industry average – 85.1%

South Australia (SA) 

Health Partners – 93.8%

Industry average – 86.8%

Western Australia (WA) 

Health Partners – 85.2%

Industry average – 90.1%

Tasmania (Tas) 

Health Partners – 81.5%

Industry average – 83.0%

Northern Territory (NT) 

Health Partners – 94.0%

Industry average – 80.1%

How many hospital agreements does Health Partners have in my state?

The benefit amount your fund pays you for hospital services depends not only on the type of cover you buy, but also whether your fund has an agreement with the hospital where you're treated. 

The table below shows how many hospital agreements Health Partners has in your state compared to the fund with the highest number (the industry maximum). Note that public hospitals don't have agreements with specific funds and are generally treated as though they're agreement hospitals.

Health Partners has

ACT

6 private hospital agreements out of an industry maximum of 7

7 day hospital agreements out of an industry maximum of 8

NSW

100 private hospital agreements out of an industry maximum of 100

89 day hospital agreements out of an industry maximum of 100

NT

2 private hospital agreements out of an industry maximum of 2

1 day hospital agreements out of an industry maximum of 2

Qld

53 private hospital agreements out of an industry maximum of 58

48 day hospital agreements out of an industry maximum of 53

SA

25 private hospital agreements out of an industry maximum of 27

25 day hospital agreements out of an industry maximum of 28

Tas

5 private hospital agreements out of an industry maximum of 8

3 day hospital agreements out of an industry maximum of 6

Vic

78 private hospital agreements out of an industry maximum of 79

75 day hospital agreements out of an industry maximum of 79

WA

22 private hospital agreements out of an industry maximum of 23

23 day hospital agreements out of an industry maximum of 29

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Does Health Partners offer any discounts?

Discount for direct debit: 3%

Discount for annual prepay: Unknown

Total discount for annual prepay via direct debit: 3%


Does Health Partners offer ambulance cover?

All Health Partners extras, hospital and combined policies have emergency ambulance cover.

Cover is capped at $20,000, and:

  • Hospital: one emergency or non-emergency trip/person/year
  • Bronze hospital: one person with maximum two per policy.

Do you need ambulance cover?

Depending on where you live, you may not need a policy with ambulance cover. 

  • In Queensland or Tasmania, emergency ambulance services are covered by your state government. 
  • In NSW and the ACT, all hospital policies come with emergency ambulance cover – so you'll be covered with any hospital and combined policy you select. 
  • In South Australia, Victoria and the Northern Territory you can buy emergency ambulance cover directly from the ambulance service. Alternatively, some health fund policies will cover ambulance in your state or territory or refund at least part of the cost of the ambulance service cover. 
  • Rural WA: You can buy emergency ambulance cover directly from the ambulance service. Alternatively, some health fund policies will cover ambulance or refund at least part of the cost of the ambulance service cover. 
  • Metropolitan WA: If you want to be covered for ambulance you need to buy a health insurance policy with ambulance cover.


Does Health Partners let you claim online or in-app?

Online claiming and app available.


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What CHOICE Community says about Health Partners

CHOICE Community is the online forum for Australian consumers, open to CHOICE members and supporters. Join the conversation about Health Partners to share your experiences or gain more insights into this health fund.