According to Reserve Bank data, banks collected $12.5 billion in fees during 2015, of which $4.3 billion came from households. 2009 was the high water
mark, with household fees bringing in $5.2 billion for the banks that year.
"It's galling to see the major banks claim consumers should be grateful because fees are below their previous peak in 2009, when the fact is that only
consumer campaigns and subsequent class actions forced a reduction in unfair 'exception fees' six years ago," says Erin Turner, CHOICE head of campaigns
Customers fought for fairer fees
In 2010 CHOICE launched a Better Banking campaign, which fought against unfair and exorbitant
bank fees and encouraged customers to compare, ditch and switch their credit card provider.
In the same year law firm Maurice Blackburn launched a class action against ANZ. Customers disputed ANZ's $20 charge for late credit card payments, which
typically cost the bank only 50c to process. Despite a win in the Federal Court in 2014, in 2015 a full sitting of the same court ruled in favour of the
Credit card holders paying the most
The Australian Bankers' Association says that any increase in fees is due mostly to more people using credit products. "Banks provide around six million
housing loans and last year alone approved more than 900,000 new home loans. The number of credit card accounts also increased last year by more than half
a million to 13.5 million," says Tony Pearson, ABA chief economist. "So, the growth in fees paid on home loans and credit cards is low given many more of
these products are in the market."
While some of the fee growth can be attributed to Australians' increasing addiction to debt, analysis of the RBA data reveals a worrying trend around where
banks are choosing to levy fees.
Increasingly, credit card fees are making up a large chunk of the fees paid by consumers. In 1997, when statistics were first published, credit card fees
made up 11% of all household bank fees. In 2015 credit card fees accounted for over a third of the fee income banks collect from households, totalling $1.5
Despite bank fees increasing by 3.5% in total, credit card fees grew by 6.6%, on top of the 5.9% growth the year before. For the three years prior to that,
credit card fees had grown modestly, raising concerns about Australians' reliance on credit cards. In 2015 there was a 9% increase in credit card
transactions, the highest such rate of annual growth since 2004.
Credit card fees should be falling
"Credit cards are already toxic for too many Australians, with one in five living on them to get through to pay day, and sky-high interest rates out of
step with the rest of the lending market," says Ms Turner. "It's not enough for the big banks to say credit card fees are increasing because transactions
are increasing – fees should be going down."
"With excessive credit card fees accounting for $1.5 billion, we need action on credit card reform to simplify the information provided and improve
DISCLOSURE FROM CHOICE: Our CEO Alan Kirkland is part of an independent expert panel appointed by the federal government to review the framework for external dispute resolution and complaints in financial services. You can find out more about the review and make a submission through the Treasury's website.