How to get a refund on your faulty Samsung washing machine

Consumers with one of Samsung's recalled washing machines are entitled to a refund - even if it's been repaired.

Refunds on recalled machines

If you bought one of over 144,000 recalled Samsung washing machines with faulty wiring, then you're entitled to a refund. This applies even if you're one of the 80,000 people who've already had the machine repaired, or if you have one of the 3746 machines which were reworked at the warehouse prior to sale.

Following this definitive guidance from the ACCC last week, Samsung has also released a public statement saying it is offering refunds to people with the recalled machines.

"Where a consumer indicates that they are dissatisfied with the re-work of their affected unit, Samsung will replace or refund the customer's unit. This is of course in addition to Samsung's existing policy to provide affected consumers with models yet to be reworked with either a rework, replacement or refund at the consumer's election," Samsung said in its statement. 

I have a Samsung washing machine – what should I do?

  1. Check if your model number is affected
  2. Those with one of the following six model numbers should seek a remedy as soon as possible:

    • SW75V9WIP
    • SW65V9WIP
    • SW70SPWIP
    • SW80SPWIP
    • WA85GWGIP
    • WA85GWWIP

    You're entitled to the refund if you've bought a recalled model even if:

    • you've already had your machine repaired; or
    • your machine was reworked in the factory prior to sale.
  3. You can either contact your retailer to ask for a refund or Samsung directly.
    • It may be easiest to contact your retailer first. For example, Harvey Norman and The Good Guys have already gone on record saying they will offer consumers refunds if they have a recalled Samsung washing machine.
    • You can also contact Samsung directly on the Samsung Product Safety Hotline on 1800 239 655 (8am - 8pm, 7 days a week).
  4. If you're still having trouble, contact NSW Fair Trading to let them know.

Help us get an ad on TV!

Last month CHOICE permanently destroyed two affected washing machines in an awareness-raising exercise to highlight the ongoing fault with the wiring of six Samsung top load washing machines that's caused over 200 fires and fire-related incidents in Australian homes. 

We're 'helping' Samsung get the word out there by producing a TV ad to alert consumers about the danger – and you can help us by taking part in our crowdfunding campaign.

More washing machine advice

Leave a comment

Display comments