Useful contacts


A list of who to contact for help with consumer problems.

Useful consumer contacts


Here are some lists of contacts you will find useful if you can't get your problem fixed by your retailer or service provider. Before you contact these agencies, make sure you have tried your best to get the problem fixed.

National contacts

ACCC – Australian Consumer and Competition Commission 1300 302 502 www.accc.gov.au
ASIC – Australian Securities and Investments Commission 1300 300 630 www.asic.gov.au
ACMA – Australian Communications and Media Authority 1300 850 115 www.acma.gov.au
ACCAN – Australian Communications Consumer Action Network 02 9288 4000 www.accan.org.au
Product Safety Australia 1300 302 502 (ACCC Infocentre) www.productsafety.gov.au
Scamwatch 1300 795 995 www.scamwatch.gov.au
iDcare 1300 432 273 www.idcare.org

State and territory consumer agencies

NSW Fair Trading 13 32 20 www.fairtrading.nsw.gov.au
Victoria Consumer Affairs 1300 558 181 www.consumer.vic.gov.au
Qld Office of Fair Trading 13 74 68 www.qld.gov.au
SA Consumer and Business Services 13 18 82 www.cbs.sa.gov.au
WA Consumer Protection – Department Of Mines, Industry Regulation and Safety
1300 304 054 www.dmirs.wa.gov.au/consumer-protection
Access Canberra 02 6207 3000 www.accesscanberra.act.gov.au
Tas Consumer Affairs and Fair Trading 1300 654 499 www.consumer.tas.gov.au
NT Consumer Affairs 1800 019 319 www.consumeraffairs.nt.gov.au

Industry ombudsman services and dispute resolution

Industry ombudsmen are intermediaries who can help if you have a problem with a business in certain industries.

They are funded by the industries they oversee and their services are free for consumers.

Credit and Investments Ombudsman 1800 138 422 www.cio.org.au
FOS – Financial Ombudsman Service 1800 367 287 www.fos.org.au
Private Health Insurance Ombudsman 1300 362 072 www.ombudsman.gov.au
Postal Industry Ombudsman 1300 362 072 www.ombudsman.gov.au
TIO – Telecommunications Industry Ombudsman 1800 062 058 www.tio.com.au

Energy and water ombudsman services

Energy and Water Ombudsman NSW 1800 246 545 www.ewon.com.au
Energy and Water Ombudsman Victoria 1800 500 509 www.ewov.com.au
Energy and Water Ombudsman Qld 1800 662 837 www.ewoq.com.au
Energy and Water Ombudsman SA 1800 665 565 www.ewosa.com.au
Energy Ombudsman Tas 1800 001 170 www.energyombudsman.tas.gov.au
Energy Ombudsman WA 1800 754 004 or 08 9220 7555 www.ombudsman.wa.gov.au

Government ombudsman services

State government ombudsman services can help you with complaints about state government and statutory bodies, local councils, police, state owned corporations, community service providers and other state agencies. The Commonwealth ombudsman can help with complaints about Australian government departments and agencies.

Commonwealth Ombudsman 1300 362 072 www.ombudsman.gov.au
NSW Ombudsman 1800 451 524 or 02 9286 1000 www.ombo.nsw.gov.au
Victorian Ombudsman 1800 806 314 or 03 9613 6222 www.ombudsman.vic.gov.au
Queensland Ombudsman 1800 068 908 or 07 3005 7000 www.ombudsman.qld.gov.au
SA Ombudsman 1800 182 150 or 08 8226 8699 www.ombudsman.sa.gov.au
WA Ombudsman 1800 117 000 or 08 9220 7555 www.ombudsman.wa.gov.au
ACT Ombudsman 1300 362 072 www.ombudsman.act.gov.au
Tasmanian Ombudsman 1800 001 170 www.ombudsman.tas.gov.au
NT Ombudsman 1800 806 380 www.ombudsman.nt.gov.au

Financial services

National Debt Helpline 1800 007 007 (will transfer to state financial counsellor) www.ndh.org.au
Financial Rights Legal Centre (NSW) 1800 007 007 www.financialrights.org.au
Money help (Victoria) 1800 007 007 www.moneyhelp.org.au
Consumer Credit Legal Service (WA) 08 9221 7066 www.cclswa.org.au
Consumer Credit Hotline (Tas) 1800 232 500
Care Inc. Financial Counselling Service (ACT) 1800 007 007 www.carefcs.org

Legal and related services

National Association of Community Legal Centres 02 9264 9595 www.naclc.org.au
Law Access (NSW) 1300 888 529 www.lawaccess.nsw.gov.au
Find Legal Answers (NSW) 02 9273 1558 www.legalanswers.sl.nsw.gov.au
Consumer Action Law Centre (Victoria) 03 9629 6300 or 1800 466 477 www.consumeraction.org.au
Community Legal Centres Qld 07 3392 0092 www.communitylegalqld.org.au
Legal Services Commission of SA 1300 366 424 www.lsc.sa.gov.au
Dept of Justice Tasmania 1300 135 513 www.justice.tas.gov.au

Other contacts

Airline Customer Advocate 1800 813 129 www.airlinecustomeradvocate.com.au
Do Not Call Register 1300 792 958 www.donotcall.gov.au
Food Standards Australia Each state and territory has its own agency. Contact your local council first. www.foodstandards.gov.au
Health Care Complaints Commission (NSW) 1800 043 159 www.hccc.nsw.gov.au

Tribunals and small claims courts

If you still can't get your problem fixed, you might have to go further and take some legal action. If your problem is not too big and valuable, you can do this through a tribunal. Be careful though as it can be a tricky road to navigate and you don't want to end up spending good money chasing bad. It's always a good idea to get some legal and financial advice.

If your problem is complicated or it has the potential to involve more money than you can afford to lose, then you should seek legal advice on whether to take further action. You might think this is expensive, but it could save you a lot of money in the long run.

Here are the contact details for tribunals where you will be able to take your matter further.

NSW Civil and Administrative Tribunal 1300 006 228 www.ncat.nsw.gov.au
Vic Civil and Administrative Tribunal  1300 01 8228 (1300 01 VCAT) www.vcat.vic.gov.au
Qld Civil and Administrative Tribunal 1300 753 228 www.qcat.qld.gov.au
SA Magistrates Court 08 8204 2444 www.courts.sa.gov.au
WA Magistrates Court 08 9425 2222 www.magistratescourt.wa.gov.au
ACT Civil and Administrative Tribunal 02 6207 1740 www.acat.act.gov.au
Magistrates Court of Tasmania 03 6165 7136 (Hobart) www.magistratescourt.tas.gov.au
Northern Territory Magistrates Court 08 8999 6224 (Darwin) www.nt.gov.au
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