The top performer
Most reliable brand: Tempur
Highest owner satisfaction: Tempur
Mattress brand performance
Tempur is the top brand for both reliability and satisfaction. Fans of Tempur mattresses say that they sleep well on the mattress and an impressive 59% rate their mattress as "excellent". Across all brands, the average satisfaction score is 81%. Tempur may be a popular brand with our members, but our lab results tell a different story. See our mattress review to find out why our testers didn't rate it so well.
Mattress reliability
Brand |
Reliability % |
Satisfaction % |
Tempur (187) |
93 |
89 |
King Koil (178) |
89 |
82 |
Ikea (124) |
87 |
80 |
Sleepmaker (379) |
86 |
80 |
Sealy (815) |
86 |
79 |
Makin (74) |
80 |
85 |
A.H. Beard (242) |
79 |
79 |
Koala (122)* |
NA |
86 |
Madison (60) |
NA |
86 |
Snooze (73) |
NA |
78 |
Sample size in brackets.
*Most people had owned their Koala mattress for three years or less, so reliability couldn't be reported on.
Mattress types
Out of all mattresses, 78% have a pillow-top, which is the additional padding sewn onto the top of the mattress. The most popular types of pillow tops are cotton, memory foam, wool and latex.
When asked about mattress types, inner-spring was overwhelmingly popular.
What type of mattress do you have?
Type |
% owners |
Inner-spring |
72 |
Memory foam
|
9 |
Latex |
8 |
What we found
Of those members surveyed, 60% have never experienced problems with their mattress, and only 6% said they contacted the brand for service support.
Common problems with mattresses
- Sinking, sagging or denting (17%).
- Too heavy to lift, rotate or move (16%).
Costs
We also asked respondents how much they paid for their mattress. 35% spent $1001–2000, 22% spent under $1000, and 21% spent $2001–3000. The majority of Koala and Ikea mattress owners spent less than $1000.
Most people tend to spend between $1000 and $2000 on a mattress, and it always pays to negotiate. Check out our investigation into mattress industry pricing for more.
Stock images: Getty, unless otherwise stated.