December 1, 2022
Can you get a refund or a credit from your Australian airline?
What to do if you need to change your flight because of COVID-19 or your flight has been cancelled or delayed.
Travel
Taking a trip? We’ll show you how to stay safe, save money, and conquer the world.
October 28, 2022
How to rent a car in Australia
Don't be taken for a ride with 'insurance' or other hidden fees and charges.
October 28, 2022
How we assess car hire services
Our scoring and methods for assessing the six major car rental companies in Australia.
October 17, 2022
Ultiqa timeshare scheme hit with $900K penalty for violating financial advice laws
Advice given during high-pressure sales seminars wasn't in the best interests of customers, court finds.
Accommodation
May 30, 2025
Is this Victorian holiday villa a total scam?
Travellers have been left out of pocket after trying to stay at a property featured on Booking.com.
March 10, 2025
Airbnb challenged over partial refund for dud property
CHOICE stepped in when a customer complained about the accommodation app.
March 4, 2024
Booking secrets to help you get the best accommodation deals
The tips and tricks that'll help you save when using sites like Airbnb, Booking.com, Expedia, Agoda and more.
January 4, 2024
Airbnb to refund $15m after charging Australians in US dollars
If you're due a refund beware of scam callers offering to help and request compensation through your Airbnb account only.
Money
December 10, 2025
Best travel insurance for Japan
We compare cover versus cost and reveal the best value policies for your trip.
December 9, 2025
Best travel insurance for Bali
We look at the cost and features of over 65 travel insurance policies to reveal the best value for your holiday.
December 4, 2025
Do you need domestic travel insurance?
Will travel insurance cover you when things go wrong on an Aussie holiday?
November 14, 2025
Our top tips to save on travel insurance
You've found the cheapest flights and the best hotel deal but what about your travel insurance?
On holidays
December 8, 2025
Is car hire insurance worth it?
Do you need to buy car hire excess insurance over the counter or are there better alternatives to reduce your excess?
September 10, 2025
Proposed airline passenger rights missing key protections
The federal government has invited the public to weigh in on the legislation.
July 23, 2025
Is expensive carry-on luggage worth it?
We look at whether cheap suitcases will do the job, what spending more really gets you, plus the best buys under $200.
March 20, 2025
‘No compassion’: Viking Cruises refuses refund after cancer recurrence
Adelaide couple left $20K out of pocket and fuming at company's "heartless" response.