New mandatory safety standard for hoverboards

19 July 2016 | ACCC investigation prompts federal government to act.

Balancing fun with safety

A new national mandatory safety standard for hoverboards has been introduced by the federal government after an investigation by the ACCC.

The ACCC found that the hoverboards (also known as self-balancing scooters) that don't meet standards for batteries and related circuits create a risk of death or serious injury. The investigation found that dodgy hoverboards are posing fire safety risks as a result of defective charging devices, electrical circuitry and substandard lithium-ion batteries.

The standard has been introduced under the Australian Consumer Law and will be in force for two years while regulators look to develop a longer-term solution.

Hoverboard safety under question

Safety concerns about hoverboards had been gathering steam over the past few months, with an interim ban having been in place since March.

Six house fires resulting in the destruction of two homes have already been directly linked to the scooters. In addition, 21 hoverboard models have been recalled nationally (see below), and there may be more to come. If you bought a recalled model, return it to the store and ask for a refund – your right under Australian Consumer Law. 

Has your hoverboard been recalled?

So far, the following hoverboards have been recalled nationally.

  • Electric Hoverboard Balance Scooter from TopBuy Australia
  • Moonwalker Electric Balancing Scooter from Hunter Sports (sold at BIG W)
  • Self-Balancing 2 wheels Electric Scooter from eBay Trader 'SelloProducts'
  • AirWalk Self-Balancing Scooter from Pty Ltd
  • Techwheel Z-01 (ChargerOnly) from Techwheel
  • Scooter Emporium Self Balancing Scooter with Charger from Scooter Emporium
  • Go Skitz Self Balancing E Board models S01 & S03 (Charger Only) from Go Easy Australia
  • Mod Board Model MOD001 (Charger Only) from Mod Products
  • Jyro Self-Balancing 2 Wheel Electric Scooter from Jyro Pty Ltd
  • Smart Scooter 'Hoverboard' from Smart Scooter ANZ
  • Balancing Scooter 'Hoverboard' from TCB Contracting Pty Ltd
  • Freego Hoverboard W1, W2 and W2SR (Charger Only) from Freego Australasia Pty Ltd
  • "Neo" Hoverboard (Charger and Appliance Connector Only) from Smart Wheels Australia Pty Ltd
  • "Swegway" Hoverboard from Ohmama
  • Smart Electric Self-Balancing Scooter / Hoverboard (Charger Only) from Crazy Technology Pty Ltd
  • Two Wheel Self Balance Drift Board ("Hoverboard") from Austwide Consumer Products
  • Balance Wheel Electric Scooter ("Hoverboards") from Glideboard
  • SEGGi Self-Balancing 2 Wheel Electric Scooter ("Hoverboard") from Awesomewheels Pty Ltd
  • Smart Self-Balancing Scooter/Hoverboard Charger from Home Garden Sales
  • 2 Wheel Self-Balancing Scooter/ Hoverboard (Charger Only) from Hoverboard Store
  • Self-Balancing Scooter/Hoverboard from DayNight Technology Pty Ltd

Visit the national recall website to stay up to date on any future recalls and the ACCC's webpage on the standard for more information. 

Hoverboard safety tips

  • If purchasing a self-balancing scooter, check it meets the mandatory standard. If you already own one, contact the manufacturer to see if it's been tested and if it meets the standard and if it'd been recalled.
  • Check that the packaging or the charger is marked with the Australian regulatory compliance symbol or RCM – a tick surrounded by a triangle. The RCM signifies that a supplier has taken the necessary steps to ensure the product complies with electrical safety requirements.
  • Always use the approved battery charger that came with the product. If there are signs of damage near the battery do not charge the unit until the device is inspected by a professional.
  • Follow the manufacturer's instructions exactly when using and charging hoverboards. Adults should supervise the charging of all electrical devices for children.